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Director Customer Loyalty Program Jobs (NOW HIRING)

Mattel

Loyalty Program Manager

El Segundo, CA · On-site

The direct-to-consumer business has an ambitious growth agenda and is on the journey to scaling ... Equips Customer Service with the tools, training, and messaging needed to deliver exceptional ...

Mattel

Loyalty Program Manager

El Segundo, CA · On-site

The direct-to-consumer business has an ambitious growth agenda and is on the journey to scaling ... Equips Customer Service with the tools, training, and messaging needed to deliver exceptional ...

L. L. Bean, Inc.

Loyalty Program Lead

Freeport, ME · On-site +1

Bean is expanding our Customer Marketing organization with the introduction of a new customer loyalty program designed to deepen customer engagement, build longterm loyalty, and accelerate ...

L.L.Bean

Loyalty Program Lead

Freeport, ME · On-site

Bean is expanding our Customer Marketing organization with the introduction of a new customer loyalty program designed to deepen customer engagement, build long-term loyalty, and accelerate ...

Minnesota Wild

Loyalty Program Intern

Saint Paul, MN · On-site

$16.37/hr

The Loyalty Program Intern assists with the development and day-to-day execution of Customer Sales and Service activities and events; including tasks associated with the Wild Rewards program ...

Trex

Customer Loyalty Advocate

Winchester, VA · On-site

$19 - $21/hr

We are looking for a Customer Loyalty Advocate to help us deliver what's next in outdoor living by ... Stock Purchase Program - Invest in Trex at a discounted price. * Employee Discount Program - When ...

Lowe's

Sr Marketing Manager Loyalty Program

Mooresville, NC · On-site

$109K - $110K/yr

The position will report to the Senior Director of Enterprise Loyalty. What You Will Do Lead the ... Maximize conversion of customers to new rewards members. Drive online conversion improvement ...

Home Depot

Sr. Analyst, Loyalty Program Analytics

Atlanta, GA · On-site

$110K - $110K/yr

The Loyalty Program Analytics team conducts advanced modeling and analytics of customer data in ... This position typically reports to Manager, Customer Analytics * This position has 0 direct reports ...

RUE GILT GROUPE

Director, Loyalty Programs

Boston, NY

$180K - $200K/yr

You will be successful in this role if you are a customer-first thinker, a strong collaborator, and ... Set the annual plan and long-term strategy to achieve program objectives and deliver profitable ...

RUE GILT GROUPE

Director, Loyalty Programs

Boston, MA · On-site

$180K - $200K/yr

You will be successful in this role if you are a customer-first thinker, a strong collaborator, and ... Set the annual plan and long-term strategy to achieve program objectives and deliver profitable ...

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All JobsDirector Customer Loyalty Program Jobs

Director Customer Loyalty Program information

See salary details

$34.5K

$71.8K

$114K

How much do director customer loyalty program jobs pay per year?

As of Jun 8, 2026, the average yearly pay for director customer loyalty program in the United States is $71,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $89,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Customer Loyalty Program vs Customer Loyalty Manager?

AspectDirector Customer Loyalty ProgramCustomer Loyalty Manager
ResponsibilitiesOversees loyalty strategy, develops programs, manages teams, and aligns initiatives with business goalsExecutes loyalty programs, manages day-to-day operations, analyzes customer data, and reports performance
Required CredentialsBachelor's degree, experience in marketing or customer engagement, leadership skillsBachelor's degree, experience in marketing or customer service, data analysis skills
Work EnvironmentStrategic planning, cross-department collaboration, leadership rolesOperational tasks, customer interaction, data management
Industry UsageCommon in retail, hospitality, and service sectorsWidely used across similar industries for loyalty program management

The main difference is that the Director Customer Loyalty Program focuses on strategic leadership and program development, while the Customer Loyalty Manager handles daily operations and execution. Both roles require relevant experience and skills, but the director typically oversees teams and sets overall strategy.

Infographic showing various Director Customer Loyalty Program job openings in the United States as of May 2026, with employment types broken down into 17% Full Time, and 83% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $71,799 per year, or $34.5 per hour.

Domain Architecture Director - Customer & Loyalty

Norwegian Cruise Line Holdings Ltd

Miami, FL • On-site

Full-time

Posted 12 days ago

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY
The Director, Domain Architecture -- Customer & Loyalty is a horizontal enterprise architecture leader responsible for defining and governing the target-state architecture of the company's customer, identity, and loyalty ecosystem.
This role owns the architectural strategy and standards for the Customer & Loyalty domain, including guest identity and profiles, account and household structures, loyalty programs, offers and entitlements, and the integration patterns that expose customer and loyalty capabilities to digital, partner, shipboard, reservation, and corporate systems. Operating within a federated architecture model under Product Engineering, this Director provides crosscutting architectural leadership across vertical delivery teams and embedded Solution Architects. The role ensures architectural integrity, data consistency, upgradeability, and long-term sustainability of one of the company's most customer- and revenue-critical technology domains. This is a strategic architecture leadership role and does not function as an embedded delivery Solution Architect.
POSITION RESPONSIBILITIES
  • Define and maintain the multi-year target-state architecture for the Customer & Loyalty domain.
  • Establish architectural guardrails for CRM, loyalty, and customer data platforms to preserve
  • upgradeability, data quality, and consistent identity.
  • Own domain capability models and architectural blueprints across guest identity, profile and preference management, account, household and relationship modeling, loyalty program configuration, tiering, accrual and redemption.
  • Define domain-level non-functional requirements (availability, performance, consistency, privacy, and regulatory alignment).
  • Serve as the architectural authority for CRM, loyalty, and customer data platforms (vendor and
  • Evaluate vendor roadmaps and influence platform strategy in partnership with marketing, revenue,
  • and technology leadership.
  • Provide architectural oversight for major platform upgrades, program redesigns, and large-scale
  • campaign/offer capabilities.
  • Balance marketing and commercial agility with data quality, brand consistency, and regulatory
  • compliance.
  • Define Customer & Loyalty domain service contracts, identity interfaces, and API exposure
  • standards.
  • Establish clear data ownership boundaries for customer identity, profile, and loyalty constructs versus
  • transactional and operational systems
  • Define domain-level non-functional requirements (response times, throughput, availability, scalability)
  • for customer- and loyalty-centric capabilities.
  • Partner with Platform Architect (Infrastructure Authority reporting to the CIO) to ensure alignment

DEGREE TYPE:
Bachelor's Degree (Master's Preferred)
FIELD(S) OF STUDY:
Computer Science, Information Systems, Software Engineering, Business Administration (with technology focus)
EXPERIENCE & QUALIFICATIONS
  • 10-12+ years of progressive architecture experience in complex, customer-centric enterprise
  • environments.
  • Significant experience architecting CRM, loyalty, and/or customer data platforms.
  • Deep knowledge of customer identity, profiles, segmentation, and loyalty constructs and their
  • application in digital and operational channels.
  • Experience with API-first and event-driven integration patterns for customer and loyalty data.
  • Strong understanding of data privacy, consent, and regulatory considerations impacting customer
  • and marketing technologies.
  • Demonstrated ability to influence senior technology, marketing, and commercial leaders in a matrixed
  • environment.
  • Experience operating within federated architecture and data governance models
  • Preferred Qualifications
  • Consumer-centric industry experience with loyalty programs and rich customer engagement.
  • Experience with modern CRM, CDP, and loyalty platforms (in partnership with infrastructure and
  • platform teams).
  • Familiarity with digital marketing, campaign management, and personalization ecosystems.
  • Experience designing and governing identity resolution, segmentation frameworks, and
  • offer/eligibility engines.
  • Experience managing vendor lifecycle strategy and major CRM/loyalty platform upgrades or
  • migrations.

COMPETENCIES & SKILLS
  • Strategic systems thinker with strong financial and operational acumen.
  • Executive presence and ability to communicate corporate application architecture trade-offs in clear
  • business terms.
  • Governance-oriented but innovation-enabling mindset, balancing standardization with business
  • agility.
  • Ability to influence without direct authority across technology, finance, HR, and operations.
  • Strong risk management discipline for compliance, audit, and operational continuity.
  • Experience with modern cloud ERP and corporate application suites (in partnership with
  • infrastructure and platform teams).
  • Familiarity with financial planning, workforce, and supply-chain analytics and their data integration
  • patterns.
  • Experience leading or governing major ERP/cloud migration and corporate transformation programs.
  • Experience managing vendor lifecycle strategy and major corporate platform upgrades or
  • consolidations.

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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