Director Customer Logistics Jobs in Springfield, MA

Date Posted:

2026-08-05

Country:

United States of America

Location:

US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

This role is a 2nd Shift Position; hours are Mon-Fri 3:00pm-11:30pm EST

What You Will Do

• Lead, coach, and develop a team of customer logistics employees responsible for pre-posturing and placing orders of F-135-unit level parts to military bases and multi-use/depot sites

• Foster a culture of accountability, continuous improvement, customer focus, collaboration and employee engagement while also supporting talent management activities

• Establish team priorities, assign workloads, and monitor daily operational performance to ensure customer requirements, service, and contractual commitment are achieved

• Drive Unit Level and Depot Level fill rates and Gross Issue Effectiveness (GIE) by analyzing trends, removing operational barriers, and implementing corrective actions

• Proactively monitor spares’ forecasts & usage at the operational sites and Multi-Use Warehouses (MUWs) and coordinate appropriate spares redistribution actions to satisfy forecasted demand

• Direct the planning and execution of initial Base Support Package (BSPs) to support new site activations

• Manage the return of the unserviceable assets from unit level sites back to HFFR

Qualifications You Must Have

• BS/BA degree

• 8 years of experience in Business Administration, Supply Chain Management, Operations Research, Logistics Management, or an Advanced degree with 5 years of Business Administration, Supply Chain Management, Operations Research, Logistics Management experience

Qualifications We Prefer

• A minimum of 5+ years of aerospace/defense supply support experience; OR an Advanced

• Logistics/warehousing/supply chain experience

• Customer service experience

• Strong written and communication skills

• In-depth knowledge of PW/Raytheon Technologies internal supply policies, practices, and standard work is highly desired

• Proficiency in the complete range of SAP spares-related transactions.

• Proficiency with Microsoft PowerPoint and EXCEL (formulas VLOOKUP, etc.) is highly desired

• Analytical skills are a must for an FLS; individual must be able to organize, logically analyze and present spares information that may be pulled in from several info systems

Learn More & Apply Now

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

• Remote: Employees who are working in Remote roles will work primarily offsite (from home).

Relocation assistance is not provided.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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