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Director Customer Experience Remote Jobs in Reston, VA

Epitec

Customer Care Specialist - Remote

Reston, VA · On-site +1

$35 - $40/hr

Similar customer service experience that leverages is desired with strong research capabilities ... The Customer Care Specialist reports directly to the Director of Customer Care Services. You will ...

Demand.com

Marketing Director (Remote)

Washington, DC · Remote

... next customers. We run full-funnel programs across intent, ABM, content syndication, and ... Experience building marketing functions from the ground up * Strong analytical, strategic, and ...

Liveops

Remote Customer Service Agent

Falls Church, VA · Remote

$16.50 - $22.25/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Herndon, VA · Remote

$16 - $21.25/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Reston, VA · Remote

$16.25 - $21.50/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Fairfax, VA · Remote

$15.75 - $21.25/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Alexandria, VA · Remote

$16.50 - $22.25/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Germantown, MD · Remote

$15.75 - $21/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Woodbridge, VA · Remote

$15.25 - $20.50/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

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Showing results 1-20

All JobsCustomer Experience JobsDirector Customer Experience Remote JobsDirector Customer Experience Remote Jobs in Reston, VA

Director Customer Experience Remote information

See Reston, VA salary details

$40.6K

$128.3K

$204.4K

How much do director customer experience remote jobs pay per year?

As of Jul 26, 2026, the average yearly pay for director customer experience remote in Reston, VA is $128,316.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,800.00 and $153,500.00 per year, depending on experience, location, and employer.

What does a Director of Customer Experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

How does a remote Director of Customer Experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

What are the key skills and qualifications needed to thrive as a Director of Customer Experience (Remote), and why are they important?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.
What are popular job titles related to Director Customer Experience Remote jobs in Reston, VA? For Director Customer Experience Remote jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Director Customer Experience Remote jobs in Reston, VA look for? The top searched job categories for Director Customer Experience Remote jobs in Reston, VA are:
What cities near Reston, VA are hiring for Director Customer Experience Remote jobs? Cities near Reston, VA with the most Director Customer Experience Remote job openings:
Director Customer Experience Remote jobs near you
Infographic showing various Director Customer Experience Remote job openings in Reston, VA as of July 2026, with employment types broken down into 82% Full Time, 12% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $128,316 per year, or $61.7 per hour.

Remote- Customer Experience Service

Nexora Talent

Washington, DC • Remote

$18 - $24.50/hr

Part-time

Posted 3 days ago

Job description

Customer Experience Service (Remote)

We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion.

You will work with clients who are organizing personal plans and scheduled experiences, helping them stay informed, prepared, and confident every step of the way. This position requires strong communication skills, organization, and a commitment to delivering high-quality service.

Key Responsibilities
• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Benefits
• Remote position with flexible scheduling options.
• Structured onboarding and training provided.
• Supportive team environment with ongoing guidance.
• Opportunities for growth based on performance.

Qualifications
• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• High level of organization and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.

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