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Director Customer Experience Operations Jobs in Springfield, MA

Viant

Director of Operations

Brimfield, MA · On-site

$180 - $210K/hr

As Director of Operations you will provide leadership, focus and direction to enhance growth ... Customer-facing experience with problem-solving to meet requirements Skills: * Strong understanding ...

ServiceNet

Director of Operations

Holyoke, MA · On-site

$60K - $66K/yr

Holyoke, MA Full-Time Starting Salary: $60,000-$66,160 (Based on Experience and Certifications) About the Role ServiceNet is seeking a dedicated and mission-driven Director of Operations to join our ...

ServiceNet

Director of Operations

Holyoke, MA · On-site

$60K - $66K/yr

Holyoke, MA Full-Time Starting Salary: $60,000-$66,160 (Based on Experience and Certifications) About the Role ServiceNet is seeking a dedicated and mission-driven Director of Operations to join our ...

medplast

Director of Operations

Brimfield, MA · On-site

$180 - $210K/hr

As Director of Operations you will provide leadership, focus and direction to enhance growth ... Customer-facing experience with problem-solving to meet requirements Skills: * Strong understanding ...

medplast

Director of Operations

Brimfield, MA · On-site

$180 - $210K/hr

As Director of Operations you will provide leadership, focus and direction to enhance growth ... Customer-facing experience with problem-solving to meet requirements Skills: * Strong understanding ...

medplast

Director of Operations

Brimfield, MA · On-site

$180 - $210K/hr

As Director of Operations you will provide leadership, focus and direction to enhance growth ... Customer-facing experience with problem-solving to meet requirements Skills: * Strong understanding ...

Vixxo

Director, Financial Operations

Hartford, CT

... customers? Vixxo is a technology-enabled, asset management company that works with Fortune 500 ... Qualifications Qualifications and Experience To perform this job successfully, an individual must ...

Vixxo

Director, Financial Operations

Hartford, CT · On-site

... customers? Vixxo is a technology-enabled, asset management company that works with Fortune 500 ... Qualifications Qualifications and Experience To perform this job successfully, an individual must ...

ServiceNet Inc.

Senior Director of Operations

Holyoke, MA · On-site

$76 - $90/hr

Holyoke, MA Full-Time Starting Salary: $76,000-90,000 (Based on Experience) About the Role The Senior Director of Operations provides strategic and operational leadership for assigned regions and ...

Walgreens

Customer Service Associate

Simsbury, CT · On-site

$14.75 - $20.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ...

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Showing results 41-60

All JobsCustomer Experience Operations JobsDirector Customer Experience Operations JobsDirector Customer Experience Operations Jobs in Springfield, MA

Director Customer Experience Operations information

See Springfield, MA salary details

$33.9K

$107.3K

$178.9K

How much do director customer experience operations jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director customer experience operations in Springfield, MA is $107,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,200.00 and $135,000.00 per year, depending on experience, location, and employer.

What does a director of customer experience operations do?

A director of customer experience operations oversees strategies and processes to improve customer satisfaction and loyalty. They manage teams, analyze customer feedback, implement service improvements, and often use tools like CRM systems to ensure consistent and high-quality customer interactions.

What does a director of customer experience operations make?

A director of customer experience operations typically earns a salary ranging from $100,000 to $180,000 annually, depending on the industry, company size, and location. They oversee customer service strategies, improve customer satisfaction, and often manage teams using tools like CRM software. Compensation may also include bonuses and benefits based on performance and company policies.

What are popular job titles related to Director Customer Experience Operations jobs in Springfield, MA?

For Director Customer Experience Operations jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Director Customer Experience Operations jobs in Springfield, MA look for?

The top searched job categories for Director Customer Experience Operations jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Director Customer Experience Operations jobs?

Cities near Springfield, MA with the most Director Customer Experience Operations job openings:

Director Customer Experience Operations jobs near you
Infographic showing various Director Customer Experience Operations job openings in Springfield, MA as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 100% In-person job distribution, with an average salary of $107,304 per year, or $51.6 per hour.

Director of Operations

Viant

Brimfield, MA • On-site

$180 - $210K/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About the company:
Viant is a global medical device partner providing design, development, manufacturing, and assembly services through capabilities in materials, plastics, metals, extrusion, and automation. With nearly 6,000 employees across 24 locations worldwide, it delivers high-quality, life-enhancing products with the scale and expertise to bring devices to market efficiently. Learn more at Viant Medical's website or on LinkedIn.
About the site:
Our Brimfield facility specializes in medical device assembly, finishing, and packaging, supporting high-quality, scalable production within a regulated environment.
About the role:
As Director of Operations you will provide leadership, focus and direction to enhance growth-orientated manufacturing performance of a specific facility or grouping of facilities in support of company strategic objectives. Ensures Viant's continuation of its position as an industry leader and enhancement for the future.
Essential duties and responsibilities
  • Adheres to Viant Core Beliefs and all safety and quality requirements.
  • Provides leadership and direction to manufacturing performance for facility(ies) to support company objectives; develops roadmap
  • Assumes responsibility for costs, operations, quality and quantity of production collaborating with Function Leaders where applicable
  • Assists in short and long-range strategy development for BCT's and Plants
  • Accountable for Site(s) Operations Strategy, collaborating with Function Owners
  • Develops and incorporates Continuous Improvement initiatives ensuring product performance, compliance and capacity planning
  • Ensures facilities and equipment are designed, built and maintained to reduce lead times, costs and no defects
  • Collaborates with and coordinates other functions activities in order to deliver Plant goals (HR, Finance, Quality, Supply Chain, Sales)
  • Oversees and manages the activities of: production, engineering, warehouse/inventory management
  • Drives performance and accountability; develops a high performance workforce
  • Creates methods and metrics for measuring performance
  • Performs other functions as required.

Qualifications
Education:
  • Engineering background (strongly preferred / near requirement)
  • BA/BS degree or equivalent experience preferred

Experience:
  • 8+ years of leadership experience in manufacturing environment (preferably medical device)
  • Experience in Metals manufacturing experience (preferred)
  • Experience in automotive, aerospace, or nuclear industries
  • Hands-on leadership experience building high-performance teams
  • Experience developing and executing operating plans
  • Experience managing diverse manufacturing personalities and styles
  • Experience integrating traditional operations with new technologies and processes
  • Customer-facing experience with problem-solving to meet requirements

Skills:
  • Strong understanding of precision machining environments
  • Knowledge of machining, metals/plastics processing, fabrication, and product assembly
  • Working knowledge of capacity planning and logistics management
  • P&L knowledge and understanding of value drivers
  • Knowledge of FDA GMP, ISO 13485, and regulatory requirements
  • Six Sigma Green/Black Belt and/or Lean manufacturing (Kaizen) expertise
  • Strong leadership and team-building skills
  • Ability to drive sales with presence and initiative
  • Strong written and verbal communication skills (1:1 and group)
  • Strategic thinking with ability to plan long-term (6 months to 5 years)
  • Ability to conceptualize future state of operations/facility
  • Rational thinking with strong business judgment

Benefits:
  • Medical, dental, and vision benefits-effective date of hire!
  • Company-paid life insurance and disability benefits
  • Generous Paid time off and 10 paid Holidays
  • 401k Plan with Company Match
  • Tuition Reimbursement
  • Voluntary Universal Life and Long-Term Care
  • Voluntary Legal Plan
  • Pet Insurance
  • Home Ownership Program

We offer market competitive compensation. Potential salary range for this role is $180-$210k. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law
Viant is a global medical device design and manufacturing services provider that partners and innovates with customers to provide the highest quality, life enhancing medical devices. We do this through our depth and breadth of capabilities, end-to-end integration, technical expertise, and relentless focus on our customers and on operational excellence. With nearly 6,000 associates across 24 locations worldwide, we offer a unique combination of small-company service and attention with big-company resources. For more information, visit viantmedical.com or follow us on LinkedIn.
Viant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Viant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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