Director Commercial Operations Jobs in Rochester, MA

The Director of Installation is responsible for overseeing all installation operations across multiple HVAC business units within the Southeastern Massachusetts and Rhode Island regions. This role drives consistency, operational efficiency, safety, and customer satisfaction by standardizing processes, improving productivity, and supporting local installation teams. The Regional Installation Manager partners closely with Service Managers, Project Managers, Sales, and Operations leadership to ensure profitable, high-quality project execution.

Essential Duties & Responsibilitiesinclude, but are not limited to:

• Oversee day-to-day installation operations across multiple branches, ensuring alignment with company standards and performance expectations
• Drive consistency in installation processes, documentation, and quality across all business units
• Establish and enforce field installation best practices, SOPs, and safety protocols
• Monitor and improve key performance indicators (KPIs) including labor productivity, gross margin, job cycle time, and callback rates
• Partner with ServiceTitan and operations teams to ensure accurate job staging, scheduling, cost tracking, and job closeout processes
• Review project progress, job costing, and labor utilization to identify risks and implement corrective actions
• Collaborate with Sales and Estimating teams to ensure smooth project handoffs and clear scope execution
• Support workforce planning, including headcount forecasting, technician allocation, and subcontractor utilization
• Lead regular operational reviews with branch leadership to track performance and drive accountability
• Ensure proper permitting, code compliance, and inspection readiness across all jobs in the region
• Standardize equipment procurement, material handling, and job staging processes to reduce delays and waste
• Identify opportunities for continuous improvement, including process optimization, technology adoption, and workflow enhancements

Leadership & Team Development

• Provide direct leadership and guidance to Installation Managers, Foremen, and field teams across multiple locations
• Coach and develop installation leaders to improve technical skills, leadership capability, and operational discipline
• Support hiring, onboarding, and performance management of installation personnel
• Promote a culture of accountability, safety, and high performance across all teams
• Partner with apprenticeship programs to ensure proper training, development, and supervision of junior technicians

Financial & Operational Oversight

• Own regional installation P&L performance, including revenue, gross margin, and labor efficiency
• Ensure accurate job costing, forecasting, and revenue recognition practices (including progress billing where applicable)
• Identify and address cost overruns, scope creep, and inefficiencies early in the project lifecycle
• Support pricing strategy and labor rate alignment in partnership with leadership
• Customer & Stakeholder Management
• Ensure high levels of customer satisfaction through consistent communication, quality delivery, and on-time completion
• Act as an escalation point for complex customer or project issues
• Coordinate with internal stakeholders (Service, Controls, Engineering, Sales) to deliver integrated solutions

Required Education and Experience:

• 7+ years of experience in HVAC installation operations, with multi-site or supervisory responsibility preferred
• Proven experience managing commercial and/or residential HVAC installation teams
• Strong understanding of job costing, labor productivity, and operational KPIs
• Experience with ServiceTitan or similar field service management systems strongly preferred
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Teams
• Working knowledge of regional codes, permitting, and compliance requirements
• Demonstrated leadership ability in managing distributed teams across multiple locations
• Strong organizational, communication, and problem-solving skills

Work Environment, Position Type and Expected Hours:

This job operates in a professional field environment with a mix of local travel and office time. In addition to occasionally traveling to field work sites, will also be exposed to varied indoor and outdoor environments. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. It is a full-time 40+ hour position. Days and hours of work may vary but are typically Monday through Friday 8:00 AM to 5:00 PM, with periodic travel required throughout the Northeast US. This position will be based at our corporate office in Cranston, RI.

Physical Demands:

• Ability to lift up to 40 lbs.
• Ability to conduct site inspections in varied conditions.
• Ability to travel to job sites and field locations.
• Reading, typing and computer input.
• Clarity of vision at both over 20 feet and under 20 inches
• Able to judge depth, have a good field of vision, and identify and distinguish colors.

Compensation & Benefits:

• Commission/bonus structure
• Health care benefits through United HealthCare
• Delta Dental and Vision Service Plan
• Paid time off and holidays
• Employer-matching 401(k) retirement plan
• Employer-paid Employee Stock Ownership Program (ESOP)
• Employer-paid life and AD&D insurance; access to short and long-term disability insurance
• Tuition reimbursement

Who We Are

The RISE Group is an employee-owned, professional engineering firm that provides a complete range of consulting, design, and energy services to customers throughout the United States and internationally. Our multi-disciplined engineering and technical staff specialize in failure analysis, engineering design, process optimization, and condition assessment. Our work demonstrates how creative collaboration can produce outstanding results for our clients and our communities.

Our Culture

At RISE, our customers come from all walks of life -- and so do our employees! We hire amazing people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We can confidently state that we are successful as a direct result of our diversity.

From day one and throughout your career with us, you’ll find a workplace culture with expansive personal & professional development opportunities, cutting edge technology, a place where relationships are valued, and work/life balance is always a priority.

We are committed to diversity, equity, and inclusion (DEI) within our workplace and in our communities. It is our policy to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

RISE Group Inc. is an E-Verify participant and will conduct background investigations and pre- employment screening of candidates for employment Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer.

RISE Group Inc. is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law.