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Director Command Centre Jobs (NOW HIRING)

First Cash

Command Center Specialist

Fort Worth, TX · On-site

What Makes a FirstCash Security Monitoring Tech.? The Command Center is the primary point of ... Communicate with store management & Security Department post-event as directed by procedure * As ...

First Cash

Command Center Specialist

Fort Worth, TX · On-site

What Makes a FirstCash Security Monitoring Tech.? The Command Center is the primary point of ... Communicate with store management & Security Department post-event as directed by procedure * As ...

Witt O'Brien's

Command Center Operator

Houston, TX · On-site

Ambipar Command Center Operator Position Summary We are an established Global consulting firm in ... as directed by the Shift Leader. * Issue regulatory notifications to government agencies and ...

Witt O'Brien's

Command Center Operator

Houston, TX · On-site

Ambipar Command Center Operator Position Summary We are an established Global consulting firm in ... as directed by the Shift Leader. * Issue regulatory notifications to government agencies and ...

NewWorld Inc

Creative Command Center Lead

New York, NY · On-site +1

$130K - $165K/yr

Making that happen requires directing a bench of specialist vendors so that their work compounds rather than running in parallel lanes, which is a large part of this job. The Command Center operates ...

NewWorld Inc.

Creative Command Center Lead

New York, NY · On-site

Making that happen requires directing a bench of specialist vendors so that their work compounds rather than running in parallel lanes, which is a large part of this job. The Command Center operates ...

Transdev

Command Center Operations Manager

Phoenix, AZ · On-site

$89K - $101K/yr

The Command Center is a centralized operation supporting all locations by: * Managing real time ... Manage, delegate, and direct action in a 24/7 operation's environment, keen ability to balance ...

Transdev

Command Center Operations Manager

Phoenix, AZ · On-site

$89K - $101K/yr

The Command Center is a centralized operation supporting all locations by: * Managing real time ... Manage, delegate, and direct action in a 24/7 operation's environment, keen ability to balance ...

Aurora

Operations Lead, Command Center

Coppell, TX · On-site

$87K - $124K/yr

Direct and provide tactical leadership for a multidisciplinary team of Command Center operators across multiple locations and shifts to ensure mission success. * Oversee lane monitoring, L2 triage ...

RXinsider LTD.

$248K - $373K/yr

... of the command center * Participate and guide clinical care towards Optum protocols * Report, collaborate and implement plans as directed with the Sr. Medical Director You'll be rewarded and ...

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Command Center Specialist

Fort Worth, TX • On-site

First Cash
Banking and Credit Intermediation • 10K+ employees
Learn more about First Cashexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

FirstCash rating

5.3

Company rating: 5.3 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

Job description

What Makes a FirstCash Security Monitoring Tech.?
The Command Center is the primary point of contact for employees, customers, facilities, security officers, and other vendors for safety and security issues and inquires. The Event Monitoring Technician is responsible for the remote monitoring of our stores via live video/audio. This position will respond to security events in real time by manipulating the store security features to neutralize threats. This includes triggering audio alarms, deploying countermeasures and contacting local emergency responders.
RESPONSIBILITIES
  • 24/7 audio and video monitoring of all First Cash locations in the U.S.
  • When notified of an event, verify live/recorded video feeds to assess situation
  • Partner with local police departments to ensure threats are neutralized
  • Communicate with store management & Security Department post-event as directed by procedure
  • As needed, pull recorded video for management and police to review
  • Troubleshooting and facilitating problem resolution
  • Collaborating with Manager to identify process, quality and equipment improvements
  • Ensuring the safety of First Cash employees and customers by monitoring and responding to events
QUALIFICATIONS
  • Ability to work 6AM to 6PM
  • Ability to communicate effectively in person, via phone and email
  • Strong customer service skills
  • High School diploma or GED
  • Prior military technical experience is a plus (a tech related MOS)
  • Must have a strong proficiency with computers and various software; experience with MS Windows Excel and Outlook required; Manitou is a plus
  • Able to work well in stressful situations and handle pressure
  • Strong Ability to multi-task
  • Attendance and punctuality are essential and expected
  • Audio/Video skills & troubleshooting a plus
  • Ability to work flexible schedules including nights, weekends, holidays, periodic overtime and unscheduled shifts
Who is FirstCash?
FirstCash has more than 3,000 total pawn stores in the U.S. and Latin America, including all states in Mexico and the countries of Guatemala, Colombia and El Salvador, which sell a wide variety of jewelry, electronics, tools, appliances, sporting goods, musical instruments and other merchandise, and that make small non-recourse pawn loans secured by pledged personal property.
FirstCash, through its wholly owned subsidiary, American First Finance (AFF), also provides and services retail installment sales contracts, lease purchase agreements, and bank loans for a variety of consumer goods and services through a nationwide network of over 13,000 active retail merchant partner locations.
FirstCash employs a total of approximately 20,000 people in the U.S. and Latin America. FirstCash is a component company in both the Standard & Poor's MidCap 400 Index and the Russell 2000 Index.
What We Offer:
  • Comprehensive Medical, Dental, Vision, Life, Supplemental, and other insurance options for eligible employees
  • Vacation:
    • After 6 months of service - 40 hours
    • After 1 year of service - 80 hours annually
    • After 5 years of service - 120 hours annually
    • Eligible Full-time employees receive paid vacation leave based on their tenure with the Company as follows:
  • SICK:
    • After 6 months of service - 8 hours
    • After 1 year of service - 16 hours annually
    • After 5 years of service - 24 hours annually
    • Full-time employees receive paid sick leave based on their tenure with the Company as follows:
  • Participation in the FirstCash 401k program after six (6) months of employment.
  • Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements.
  • Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
  • Access to the FirstCash Pet Insurance program
Note:The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Submission of your application confirms your "opt-in" desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visithttps://firstcash.com/privacy-policyfor additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources atRecruiter_US@firstcash.comor (800)645-2611 Ext. 1

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