We are seeking a highly organized, professional, and welcoming Receptionist / Front Desk Administrator to join our growing renovation team. As the first point of contact for our clients, vendors, and subcontractors, you will play a vital role in delivering an exceptional customer experience.
In addition to traditional front desk duties, a core responsibility of this position is project scheduling—coordinating calendars, trade partners, design consultations, and installation crews to keep our renovation projects running smoothly and on time.
Essential Duties & Responsibilities
Front Desk & Client Relations
- Greet incoming clients, visitors, and vendors warmly and professionally.
- Answer, filter, and direct incoming phone calls, emails, and online inquiries.
- Conduct initial client intake, gathering details about project scope, budget, and timelines.
- Maintain a clean, organized, and welcoming reception area and showroom (if applicable).
Project & Crew Scheduling
- Manage and update master project schedules using scheduling software (e.g., Buildertrend, Jobber, CoConstruct, Google Calendar).
- Coordinate site visits, consultations, subcontractor schedules, and client walkthroughs.
- Communicate schedule updates or delays promptly to clients, project managers, and site supervisors.
- Track project milestones and assist in ensuring daily logistics align with project timelines.
Administrative Support
- Process incoming/outgoing mail, deliveries, and material receipts.
- Assist with data entry, project documentation, client files, and invoices.
- Prepare meeting spaces and materials for client design presentations or staff meetings.
- Order and maintain inventory for office supplies and project client welcome kits.
- Experience:
- 2+ years of front desk, receptionist, or administrative assistant experience.
- Experience in construction, renovation, trades, or field operations is strongly preferred.
- Proven experience managing complex calendars and project scheduling.
Key Skills & Competencies
- Scheduling Proficiency: Strong working knowledge of project management/scheduling tools and calendar software.
- Communication: Exceptional verbal and written communication skills; comfortable interacting with clients, contractors, and field crew members.
- Organization: Highly detailed, able to multitask in a fast-paced environment, and proactive in solving logistical challenges.
- Tech-Savvy: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and standard office technology.