Operations Lead
Parker, CO · On-site
Lead and direct Club Attendants and Sales & Service Team Members alongside the General Manager to ... Familiarity with SMG 360, Power BI and Net Promoter Score required. * 2 years of customer service ...
Operations Lead
Parker, CO · On-site
Lead and direct Club Attendants and Sales & Service Team Members alongside the General Manager to ... Familiarity with SMG 360, Power BI and Net Promoter Score required. * 2 years of customer service ...
Operations Lead
Scarsdale, NY · On-site
Lead and direct Club Attendants and Sales & Service Team Members alongside the General Manager to ... Familiarity with SMG 360, Power BI and Net Promoter Score required. * 2 years of customer service ...
Operations Lead
Scarsdale, NY · On-site
Lead and direct Club Attendants and Sales & Service Team Members alongside the General Manager to ... Familiarity with SMG 360, Power BI and Net Promoter Score required. * 2 years of customer service ...
Operations Lead
Costa Mesa, CA · On-site
Lead and direct Club Attendants and Sales & Service Team Members alongside the General Manager to ... Familiarity with SMG 360, Power BI and Net Promoter Score required. * 2 years of customer service ...
Operations Lead
Costa Mesa, CA · On-site
Lead and direct Club Attendants and Sales & Service Team Members alongside the General Manager to ... Familiarity with SMG 360, Power BI and Net Promoter Score required. * 2 years of customer service ...
Operations Lead
The Woodlands, TX · On-site
Lead and direct Club Attendants and Sales & Service Team Members alongside the General Manager to ... Familiarity with SMG 360, Power BI and Net Promoter Score required. * 2 years of customer service ...
Operations Lead
The Woodlands, TX · On-site
Lead and direct Club Attendants and Sales & Service Team Members alongside the General Manager to ... Familiarity with SMG 360, Power BI and Net Promoter Score required. * 2 years of customer service ...
Operations Lead
Highlands Ranch, CO · On-site
Lead and direct Club Attendants and Sales & Service Team Members alongside the General Manager to ... Familiarity with SMG 360, Power BI and Net Promoter Score required. * 2 years of customer service ...
Operations Lead
Highlands Ranch, CO · On-site
Lead and direct Club Attendants and Sales & Service Team Members alongside the General Manager to ... Familiarity with SMG 360, Power BI and Net Promoter Score required. * 2 years of customer service ...
Operations Lead
Burbank, CA · On-site
Lead and direct Club Attendants and Sales & Service Team Members alongside the General Manager to ... Familiarity with SMG 360, Power BI and Net Promoter Score required. * 2 years of customer service ...
Operations Lead
Burbank, CA · On-site
Lead and direct Club Attendants and Sales & Service Team Members alongside the General Manager to ... Familiarity with SMG 360, Power BI and Net Promoter Score required. * 2 years of customer service ...
Director, Ticket Operations & Strategy
Washington, DC · On-site
$80K - $90K/yr
... promoters. ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES • Lead and direct all ticket ... United is committed to uplifting our community, staff, and club. We are seeking candidates to be a ...
Director, Ticket Operations & Strategy
Washington, DC · On-site
$80K - $90K/yr
... promoters. ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES • Lead and direct all ticket ... United is committed to uplifting our community, staff, and club. We are seeking candidates to be a ...
Director of Marketing
Greenville, SC · On-site
... club, and more. The venue will host national touring artists, regional and local talent, curated ... Partner directly with talent, promoters, and artist teams to coordinate marketing assets and ...
Quick apply
Director of Marketing
Greenville, SC · On-site
... club, and more. The venue will host national touring artists, regional and local talent, curated ... Partner directly with talent, promoters, and artist teams to coordinate marketing assets and ...
Educate owners on Club Vacatia benefits, exchange opportunities, and ownership programs. * Serve as ... Net Promoter Score (NPS) * Referral generation * Lifetime owner value What We're Looking For We're ...
Quick apply
Educate owners on Club Vacatia benefits, exchange opportunities, and ownership programs. * Serve as ... Net Promoter Score (NPS) * Referral generation * Lifetime owner value What We're Looking For We're ...
Account Director
Kissimmee, FL · On-site
Educate owners on Club Vacatia benefits, exchange opportunities, and ownership programs. * Serve as ... Net Promoter Score (NPS) * Referral generation * Lifetime owner value What We're Looking For We're ...
Account Director
Kissimmee, FL · On-site
Educate owners on Club Vacatia benefits, exchange opportunities, and ownership programs. * Serve as ... Net Promoter Score (NPS) * Referral generation * Lifetime owner value What We're Looking For We're ...
Account Director
Las Vegas, NV · On-site
Educate owners on Club Vacatia benefits, exchange opportunities, and ownership programs. * Serve as ... Net Promoter Score (NPS) * Referral generation * Lifetime owner value What We're Looking For We're ...
Account Director
Las Vegas, NV · On-site
Educate owners on Club Vacatia benefits, exchange opportunities, and ownership programs. * Serve as ... Net Promoter Score (NPS) * Referral generation * Lifetime owner value What We're Looking For We're ...
Account Director
Kissimmee, FL · On-site
Educate owners on Club Vacatia benefits, exchange opportunities, and ownership programs. * Serve as ... Net Promoter Score (NPS) * Referral generation * Lifetime owner value What We're Looking For We're ...
Quick apply
Account Director
Kissimmee, FL · On-site
Educate owners on Club Vacatia benefits, exchange opportunities, and ownership programs. * Serve as ... Net Promoter Score (NPS) * Referral generation * Lifetime owner value What We're Looking For We're ...
Account Director
Kissimmee, FL · On-site
Educate owners on Club Vacatia benefits, exchange opportunities, and ownership programs. * Serve as ... Net Promoter Score (NPS) * Referral generation * Lifetime owner value What We're Looking For We're ...
Account Director
Kissimmee, FL · On-site
Educate owners on Club Vacatia benefits, exchange opportunities, and ownership programs. * Serve as ... Net Promoter Score (NPS) * Referral generation * Lifetime owner value What We're Looking For We're ...
Account Director
Las Vegas, NV · On-site
Educate owners on Club Vacatia benefits, exchange opportunities, and ownership programs. * Serve as ... Net Promoter Score (NPS) * Referral generation * Lifetime owner value What We're Looking For We're ...
Account Director
Las Vegas, NV · On-site
Educate owners on Club Vacatia benefits, exchange opportunities, and ownership programs. * Serve as ... Net Promoter Score (NPS) * Referral generation * Lifetime owner value What We're Looking For We're ...
Recruit, train, and retain top leadership talent at the club level. * Provide ongoing mentorship ... Monitor and improve member satisfaction, retention, and Net Promoter Scores (NPS). * Work with ...
Recruit, train, and retain top leadership talent at the club level. * Provide ongoing mentorship ... Monitor and improve member satisfaction, retention, and Net Promoter Scores (NPS). * Work with ...
Recruit, train, and retain top leadership talent at the club level. * Provide ongoing mentorship ... Monitor and improve member satisfaction, retention, and Net Promoter Scores (NPS). * Work with ...
Recruit, train, and retain top leadership talent at the club level. * Provide ongoing mentorship ... Monitor and improve member satisfaction, retention, and Net Promoter Scores (NPS). * Work with ...
Some of our most successful agents were car sales people, night club promoters, DJ's, bartenders ... An agent's earnings are a direct reflection of individual experience and performance. Due to our ...
Some of our most successful agents were car sales people, night club promoters, DJ's, bartenders ... An agent's earnings are a direct reflection of individual experience and performance. Due to our ...
Sales Agent
Lubbock, TX · On-site
Some of our most successful agents were car sales people, night club promoters, DJ's, bartenders ... An agent's earnings are a direct reflection of individual experience and performance. Due to our ...
Sales Agent
Lubbock, TX · On-site
Some of our most successful agents were car sales people, night club promoters, DJ's, bartenders ... An agent's earnings are a direct reflection of individual experience and performance. Due to our ...
Director, Membership Growth & Fan Innovation
San Jose, CA · On-site
$90K - $110K/yr
Align club storytelling and player narratives with ticket demand strategies • Data, Testing ... Fan satisfaction and Net Promoter Score (NPS) among season ticket members Salary: $90,000 - $110 ...
Director, Membership Growth & Fan Innovation
San Jose, CA · On-site
$90K - $110K/yr
Align club storytelling and player narratives with ticket demand strategies • Data, Testing ... Fan satisfaction and Net Promoter Score (NPS) among season ticket members Salary: $90,000 - $110 ...
Assistant Box Office Manager
Tucson, AZ · On-site
... directors and promoter representatives. * Prepares cash bank and daily accurate inventory of all ... Processes group sales orders, complimentary ticket requests, suite and club orders and all internal ...
Assistant Box Office Manager
Tucson, AZ · On-site
... directors and promoter representatives. * Prepares cash bank and daily accurate inventory of all ... Processes group sales orders, complimentary ticket requests, suite and club orders and all internal ...
Director Club Promoter information
What are the most commonly searched types of Club Promoter jobs?
The most popular types of Club Promoter jobs are:
Full-time
Medical, Dental, Retirement, PTO
Posted 9 days ago
24 Hour Fitness rating
6.3
Based on 66 frontline employees who took The Breakroom Quiz
29th of 63 rated gym and leisure clubs
Job description
ABOUT US
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!
JOB SUMMARY
The Operations Lead ensures that the club delivers an outstanding member experience every day by working closely with the General Manager and a team of club attendants and sales and service advisors to support daily operations, facility upkeep, and member service. In this role, the Operations Lead is responsible for maintaining a clean and safe environment, directing team members, monitoring member feedback, driving membership and retail revenue growth, and serving as Manager on Duty during assigned shifts. Through modeling our service promise and leading by example, the Operations Lead fosters a positive, results oriented culture focused on member satisfaction and strong business performance.
ESSENTIAL DUTIES & RESPONSIBILITIES
QUALIFICATIONS
Preferred Knowledge, Skills & Abilities
Physical Demands/ Environmental Conditions
Travel Requirement
BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Disclaimer
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
QUALIFICATIONS
Preferred Knowledge, Skills & Abilities
Physical Demands/ Environmental Conditions
Travel Requirement
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!
JOB SUMMARY
The Operations Lead ensures that the club delivers an outstanding member experience every day by working closely with the General Manager and a team of club attendants and sales and service advisors to support daily operations, facility upkeep, and member service. In this role, the Operations Lead is responsible for maintaining a clean and safe environment, directing team members, monitoring member feedback, driving membership and retail revenue growth, and serving as Manager on Duty during assigned shifts. Through modeling our service promise and leading by example, the Operations Lead fosters a positive, results oriented culture focused on member satisfaction and strong business performance.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Drive club performance by executing daily operational standards that support exceeding retail budget, improving IMU, and growing membership, as measured through PBI and Pulse reporting.
- Serve as Manager on Duty during assigned shifts, leading day to day operations to ensure a clean, safe, welcoming, and efficient club environment that positively impacts member experience.
- Lead and direct Club Attendants and Sales & Service Team Members alongside the General Manager to deliver consistent service behaviors and operational execution that support retail performance and issue resolution goals leading to improvement in member retention.
- Own member issue resolution by proactively addressing concerns and inquiries.
- Assist in member retention through training and development of the Sales and Service team and Club Attendants in partnership with Sales and Service Manager and General Manager on Clean, Friendly and Well-Maintained.
- Improve club cleanliness and member sentiment by validating daily, weekly, and monthly cleaning routines, monitoring member feedback, and partnering with Facilities to ensure timely maintenance and equipment repairs.
- Partner with the General Manager to reinforce operational basics, including scheduling support, timekeeping accuracy, dress code compliance, and coaching team members to consistently meet performance expectations.
- Manage resources and inventory. Maintain adequate supplies of towels, cleaning products and front desk materials; track usage and ensure the club is stocked with necessities to keep the club clean, friendly and well maintained
QUALIFICATIONS
- Required Knowledge, Skills & Abilities
- Familiarity with SMG 360, Power BI and Net Promoter Score required.
- 2 years of customer service experience required.
- Experience supervising and directing work of Team Members.
- Availability and Willingness to work a flexible schedule, including early mornings, evenings and weekends.
- Strong interpersonal and communication skills.
- Certifications in First Aid/CPR or personal training.
Preferred Knowledge, Skills & Abilities
- Organizational and problem solving skills. Ability to multitask, prioritize and follow through on projects and tasks to completion.
- Demonstrated critical thinking and resourcefulness in addressing operational challenges.
- Customer service and supervisory experience a plus.
- Proven ability to lead a team in a high traffic environment.
- Experience with budget preparation, sales and marketing initiatives
Physical Demands/ Environmental Conditions
- Must be able to communicate via phone, email and in person.
- Ability to sit, stand or walk for extended periods during an 8 hour shift.
- Ability to lift and move up to 50 pounds of equipment or supplies.
- Work is performed in a fitness club environment with exposure to cleaning chemicals, moderate noise and active members.
- Must adhere to company safety policies and wear appropriate personal protective equipment when required.
Travel Requirement
- Occasional travel may be required for meetings, training or prospecting.
BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Disclaimer
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
QUALIFICATIONS
- Required Knowledge, Skills & Abilities
- Familiarity with SMG 360, Power BI and Net Promoter Score required.
- 2 years of customer service experience required.
- Experience supervising and directing work of Team Members.
- Availability and Willingness to work a flexible schedule, including early mornings, evenings and weekends.
- Strong interpersonal and communication skills.
- Certifications in First Aid/CPR or personal training.
Preferred Knowledge, Skills & Abilities
- Organizational and problem solving skills. Ability to multitask, prioritize and follow through on projects and tasks to completion.
- Demonstrated critical thinking and resourcefulness in addressing operational challenges.
- Customer service and supervisory experience a plus.
- Proven ability to lead a team in a high traffic environment.
- Experience with budget preparation, sales and marketing initiatives
Physical Demands/ Environmental Conditions
- Must be able to communicate via phone, email and in person.
- Ability to sit, stand or walk for extended periods during an 8 hour shift.
- Ability to lift and move up to 50 pounds of equipment or supplies.
- Work is performed in a fitness club environment with exposure to cleaning chemicals, moderate noise and active members.
- Must adhere to company safety policies and wear appropriate personal protective equipment when required.
Travel Requirement
- Occasional travel may be required for meetings, training or prospecting.
What 24 Hour Fitness employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About 24 Hour Fitness
Sourced by ZipRecruiter
At 24 Hour Fitness we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable and welcoming to everyone. We're on the hunt for team members who are committed to being the best part of each other's day and who have a genuine desire to help our members achieve results they can feel proud of.
Industry
Fitness and sports centers
Company size
10,000+ Employees
Headquarters location
San Ramon, CA, US
Year founded
1983