Director Client Solutions Jobs in Colbert, WA (NOW HIRING)

Bonus Potential! Monthly and Quarterly Bonus Incentives!

*$6,000 Annual stipend included in addition to salary.

*32hrs per week 

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

As the Center Therapy Director, your responsibilities include supervisory duties and providing rehabilitative services for disabled, injured, and diseased patients within the center. You’ll align with Concentra Medical Centers’ Injury Process Management, their rehabilitation philosophy in occupational medicine, and relevant policies, practices, and regulations.

• Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience
• Manages key clinical center metrics that are provided by Clinical Analytics and relate to quality outcomes and holds therapists accountable
• Consistently demonstrates all components of the Physical Therapy Guidebook and the Perfect PT visit
• Manages clinical outcomes and addresses outlier cases with staff therapists
• Ensures clinical workflows to optimize patient capture, processing of referrals and scheduling
• Executes therapy plan for each patient with a focus on early intervention and same day evaluation
• Creates a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safety
• Works with DTO to identify clinical improvement opportunities
• Fosters relationships with employers, referral sources and payer groups through routine communications and engagement opportunities
• Masters use of clinical systems to ensure efficient and excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders
• Ensures compliance with individual State Practice Act/Rules and Regulations/WC Regulations
• Drives patient and client experience and satisfaction metrics
• Actively participates in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and ensures the ongoing development and growth of the center’s business
• Maintains and cultivates relationships with center clients and payers while responding to requests within 24 hours
• Works with DTO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
• Promotes, cultivates, and exemplifies Orange Book values for all center colleagues
• Develops colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the center
• Fosters an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement and reward and recognition
• Leads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomes
• Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan
• Promotes center initiatives and work flows that are consistent with those in other centers
• Possesses financial awareness and provides input to center budget and key business metrics

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Bachelors of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university
• Must meet licensure requirements of jurisdiction
• Customarily at least two years of demonstrated clinical experience
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated outstanding clinical knowledge of physical/occupational therapy services
• Demonstrated outstanding dedication to Concentra’s philosophy of therapy in occupational medicine
• Demonstrated outstanding interest in the leadership of therapy staff
• Demonstrated leadership qualities and administrative abilities to the job responsibilities as described
• Demonstrated excellent communication skills and the ability to exercise proper judgment, make decisions, and motivate employees

• Generous paid time off (PTO)
• Paid holidays
• Paid sick/EID days
• Set schedule
• Flexible per diem opportunities*
• Medical and prescription plans
• Basic and enhanced dental and vision plans
• Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
• LifeWorks employee assistance program
• Company-funded HSA
• Short-term disability
• Pre-tax spending accounts (health care and dependent care FSA)
• Training provided in our world-class occupational medicine process management model*
• Medical experts panel (MEP)
• Concentra CME courses
• New hire learning program
• Occupational Health University
• Leadership development program
• Manual therapy certification
• Yearly CME stipend and CME time
• Tuition reimbursement
• Professional On-demand Learning Modules*
• Malpractice insurance*
• Unmatched opportunities for advancement locally and nationally*
• Traditional and Roth 401(k) with employer match*
• Competitive salary*
• Colleague referral bonus program*
• Colleague discount program*
• Life insurance/disability
• Pre-tax spending accounts
• Relocation assistance (when applicable)
• Incentive/RVU bonus
• Commuter benefits
• Identity theft services
• Company-paid long-term disability

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

• External candidates: submit your application on concentra.com/careers
• Current colleagues: visit the internal career portal on the main page of MyConcentra to apply 
• Accepting applications on an ongoing basis

This position is eligible to earn a base compensation rate in the state range of $82,400 to $89,600 annual salary depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. This position quaifies for a Director Stipend of $6,000 annually. 

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

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