Director Client Solutions Jobs in Kentucky (NOW HIRING)

VLS Environmental Solutions, LLC, is a recognized leader in providing sustainability solutions, with three divisions providing industry-leading services. With a mission to innovate solutions to meet clients' sustainability goals, VLS has over 1,200 employees in 40+ locations across North America.

VLS Waste Services provides customized waste processing solutions for hazardous and non-hazardous industrial and commercial waste, including landfill diversion and sustainability programs, solidification of liquid waste, recycling, wastewater treatment, and waste sequestration.

Railcar Services

VLS Railcar Cleaning and Repair Services division provides specialty cleaning services for difficult-to-clean products, including chemicals, hardened materials, and pressurized gases, and comprehensive repair services for certified full-service repairs, tank car qualifications, and maintenance.

Marine Services

VLS Marine Services division offers state-of-the-art barge cleaning, repair, and gas-free facilities for various chemical solvents and downstream petroleum products.

Role Summary

The Client Solutions Supervisor leads and develops the West Coast Client Solutions team, and is responsible for new client setup, profiling, pricing and proposal oversight, vendor and RFP strategy, day-to-day client service delivery, and system/process improvements for the region, while acting as the key liaison between sales, operations, and accounting.

Job Duties

• Directly supervise a team of six (6) Client Solutions Specialists across the West Coast region.
• Manage timecards, performance, professional development, and discipline for direct reports.
• Ensure the team handles all client and internal requests in a timely and accurate manner.
• Create and implement best-practice policies and procedures for the team.
• Ensure the team receives adequate training and onboarding support.
• Attend sales team and company meetings as needed, representing the Client Solutions function.

Client Setup, Pricing & Proposal Oversight

• Oversee waste profile submission, re-certification, and approval, including client notification of current pricing.
• Enforce compliance with the pricing strategy; oversee price adjustment initiatives for regional and national accounts.
• Manage profile and pricing entry within internal systems (e.g., Acumatica, Digital Waste).
• Oversee the new client setup and approval process, credit applications, T&Cs, W-9 exchange, and other required documentation.
• Manage the RFP process and regional pricing file for direct and government accounts.
• Partner with Health & Safety, Government Relations, and Operations on proposal development, including technical writing.

Client & Operational Support

• Oversee daily client interactions, ensuring timely service delivery and issue resolution.
• Act as liaison between sales, operations, and accounting teams.
• Resolve client pricing, billing, and invoicing discrepancies, including credit memos as needed.
• Prepare sales, revenue/volume, and client reports as needed.
• Ensure compliance with waste management standards and client expectations across all accounts.
• Lead third-party vendor research and pricing requests for VLS and profile-specific needs; oversee profiling into third-party facilities.
• Maintain e-manifest systems for applicable generators and respond to non-compliance emails (third-party and VLS).

Systems & Process Development

• Support the region's transition from legacy systems into Digital Waste (DW).
• Support M&A activity, including client entry into Acumatica/DW, profile and pricing entry, special AOC projects, and bulk border compliance.

Requirements

• Bachelor's degree preferred (Business, Environmental Science, or related field); in lieu of a degree, 7–10 years of direct experience.
• 5+ years of experience in sales, business development, or client services, ideally within the environmental or waste management industry.
• 5+ years experience creating and overseeing waste profiles submissions and approvals based in California regulation is required.
• 2 to 5 years of leadership/supervisory experience, including direct management of a team.
• Understanding of disposal outlets in the region is required.
• Demonstrated experience managing pricing strategy, proposal/RFP development, and corporate or national account maintenance.
• Experience working cross-functionally with sales, operations, and finance teams.
• Knowledge of waste management standards and regulatory compliance requirements.
• Strong communication, organizational, and problem-solving skills, with the ability to manage multiple priorities.
• Intermediate to advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint).
• Experience with client onboarding, contract review, billing/invoicing, and discrepancy resolution.
• Proven track record of building and maintaining strong client relationships.

$110-$120

At VLS our employees are the core of our business. As such, we value our employees' physical, mental, and financial wellbeing by providing first class, high value benefits and resources that are centered around a proper work-life balance.

Physical and Mental Wellbeing: VLS is committed to supporting our employees' physical and mental health by providing:

Medical, Dental and Vision Insurance - Based on each employee's need, we offer various high quality, low-premium medical, dental and vision plans, which include our first-in-class concierge service (available in Spanish) and 2nd MD Offering.

Flexible Spending Accounts (FSA) and Healthcare Saving Accounts (HSA) -- Set aside pre-tax money to use toward your health care spending. VLS provides an employer contribution to all HSA accounts.

Time Off - We offer 11 (eleven) company-paid holidays, in addition to our paid time off and voluntary time off plans.

Employee Assistance Program -- 24/7 assistance and counseling services that are 100% confidential and free to all employees and their dependents.

Telemedicine -- All employees and dependents receive free virtual visits by licensed practitioners any time, any day...including holidays!

Financial and Retirement Planning: At VLS we offer the following to assist our employees with planning around their finances and saving for retirement:

401(k) - Generous 401(k) matching program after 90 days of employment. VLS will match up to 5% of your pay every pay period. Matching contributions are 100% vested immediately.

Life and Disability Insurance -- Employer-paid life insurance, along with short-term and long-term disability coverage provided to all full-time employees.

Voluntary Life Protection Plans -- Employees and their dependents can elect coverage in our voluntary life/add, critical illness, hospital indemnity and accident plans.

Rewards and Recognition Programs -- We celebrate our employees! From birthdays to anniversaries and other various milestones/achievements, we have programs in place to recognize our employees.

Financial Planning - Free One on One financial planning with a certified Financial Planner/Coach.

Employee Discount - Employee Discount Program for savings on everyday goods and services at various retailers throughout the US.

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