ZipRecruiter

Log In

1

Director Client Services Operations Jobs in Michigan

Human8

Client Consulting Lead

Royal Oak, MI · On-site

In close collaboration with clients, the Director, Client Consulting navigates their unique challenges, consistently exceeding expectations and delivering a service that exemplifies excellence.

Kantar

Senior Director, Client Service

Detroit, MI · Hybrid

Ensure operational excellence across account teams,optimizingresourcing, delivery models, and best ... Medical plans with comprehensive, affordable coverage for a range of health services * Health ...

Human8

Client Consulting Lead

Royal Oak, MI · On-site

In close collaboration with clients, the Director, Client Consulting navigates their unique challenges, consistently exceeding expectations and delivering a service that exemplifies excellence.

NTT Ltd.

Client Director

Three Rivers, MI · On-site

Your day at NTT DATA As the director, Client Partner - Net New Client Acquisition at NTT DATA, your ... By promoting and driving service sales opportunities, you'll ensure that our clients embark on ...

Colliers

Client Services Coordinator

Royal Oak, MI · On-site

$17.25 - $23.25/hr

In this position, you will be supporting marketing, operational duties, and transactional ... Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity ...

next page

Showing results 1-20

All JobsClient Services Operations JobsDirector Client Services Operations JobsDirector Client Services Operations Jobs in Michigan

Director Client Services Operations information

What does a director of client services operations do?

A Director of Client Services Operations oversees the delivery and quality of services provided to clients, ensuring that operations run efficiently and meet client expectations. They manage teams, streamline processes, and implement strategies to enhance client satisfaction and retention. This role often involves collaborating with other departments, analyzing performance metrics, and addressing any issues that arise in service delivery. Ultimately, they are responsible for maintaining strong client relationships and supporting business growth through operational excellence.

What are the key skills and qualifications needed to thrive as a director of client services operations?

To thrive as a Director of Client Services Operations, you need expertise in client relationship management, operational strategy, and business process optimization, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required, along with relevant certifications such as PMP or Six Sigma. Exceptional leadership, problem-solving, and communication skills help you motivate teams and build lasting client partnerships. These skills and qualities are crucial for ensuring high-quality service delivery, operational efficiency, and sustained client satisfaction.

What are the primary challenges faced by a director of client services operations when managing cross-functional teams?

A Director of Client Services Operations often navigates the complexities of coordinating across multiple departments, such as sales, support, and product development. Balancing competing priorities, aligning diverse teams with client objectives, and ensuring seamless communication can be challenging. Success in this role typically requires proactive problem-solving, strong leadership, and the ability to foster collaboration among team members with varied expertise. Additionally, adapting processes to meet evolving client needs and industry standards is crucial for maintaining high service quality.

What are the most commonly searched types of Client Services Operations jobs in Michigan?

The most popular types of Client Services Operations jobs in Michigan are:

What cities in Michigan are hiring for Director Client Services Operations jobs?

Cities in Michigan with the most Director Client Services Operations job openings:

Sr. Director, Client Services

Detroit, MI • On-site

Kobie Marketing
Advertising and Public Relations Services • 201 - 500 employees
Learn more about Kobie Marketingexternal

Full-time

Re-posted 12 days ago

Key responsibilities

  • Serve as the executive-level strategic partner to key retail clients, ensuring loyalty strategy is aligned to enterprise goals and customer engagement objectives.

  • Lead the long-term evolution of loyalty programs by integrating strategy, analytics, and technology to optimize performance, profitability, and member engagement.

  • Lead cross-functional collaboration with Technology, Product, Decision Science, Strategy, and Delivery teams to ensure alignment on strategic priorities and program execution.

Job description

Join a National Top Workplace 
 
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We're always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. 
 
Join Us from Anywhere 
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: 
 
         Flexible Time Off to recharge when needed 
         Nine Company-Wide Holidays 
         A diverse suite of benefits prioritizing your growth, development, and personal well-being 
 
Discover more about our perks and benefits here. 
 
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. 
 
Travel Requirements:
As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role. 
 

About the Team & What We'll Build Together 
Kobie's Client Services team operates at the intersection of loyalty strategy, market intelligence, and enterprise relationship leadership. As Senior Director, Client Services for the Retail Vertical, you will steward some of our most significant client partnerships-ensuring that loyalty becomes a strategic driver of customer engagement, revenue growth, and enterprise value for both our clients and Kobie. 
 
In this role, you will identify client opportunities, surface emerging risks, and elevate market trends that fuel program and enterprise growth. Engaged at the executive level, you will translate complex client environments and competitive signals into actionable strategies-strengthening client programs while informing Kobie's product, services, and growth roadmap. Your leadership will shape how we deliver value, create cross-client insights, and fuel long-term growth through loyalty. 
This role blends strategic thought leadership, technical fluency, analytical rigor, and exceptional relationship management. You will guide the evolution of loyalty programs, orchestrate cross-functional delivery, and champion innovations that create differentiated consumer experiences. 
 
 
How You Will Make an Impact
  • Enterprise Strategic Leadership
  • Serve as the executive-level strategic partner to key retail clients, ensuring loyalty strategy is aligned to enterprise goals and customer engagement objectives.
  • Articulate how loyalty contributes to broader corporate strategy, supporting clients in achieving revenue, retention, and customer experience outcomes.
  • Loyalty Program Vision & Performance
  • Lead the long-term evolution of loyalty programs by integrating strategy, analytics, and technology to optimize performance, profitability, and member engagement.
  • Translate data-driven insights into actionable recommendations that drive ROI and address emerging customer needs in support of driving best-in-class programs.
  • Client Opportunity, Risk & Market Sensing
  • Continuously scan for risks, political dynamics, shifting priorities, and organizational barriers within client environments, converting them into opportunities that deepen partnership and expand Kobie's strategic influence.
  • Monitor industry trends, competitor movements, and evolving retail behaviors to shape both client strategy and internal decision-making.
  • Growth, Innovation & Co-Creation
  • Identify and drive opportunities for organic growth across services, technology, analytics, and product enhancements to maximize long-term revenue and value creation.
  • Co-create innovation with clients, leveraging Kobie IP, market intelligence, and emerging loyalty constructs to deliver differentiated, competitive solutions.
  • Cross-Functional Orchestration & Internal Influence
  • Lead cross-functional collaboration with Technology, Product, Decision Science, Strategy, and Delivery teams to ensure alignment on strategic priorities and program execution.
  • Translate market and client insights into actionable internal strategies-shaping product roadmaps, operational improvements, and cross-client opportunities.
  • Foster a knowledge-sharing culture that equips teams with the intelligence and context needed to deliver consistent, high-quality outcomes.
  • Technical & Operational Stewardship
  • Demonstrate strong understanding of Kobie's platform capabilities, integrations, and data ecosystem to guide strategic conversations with client and internal technology teams.
  • Oversee program enhancements, operational execution, and technical implementations with a focus on scalability, efficiency, and quality.
  • Financial & Commercial Accountability
  • Own financial performance across assigned accounts, including forecasting, profitability management, and long-term commercial strategy.
  • Apply strategic and financial engineering to balance short-term wins with sustainable long-term growth for both clients and Kobie.
  • Client Relationship Management
  • Serve as a trusted advisor, providing clarity, thought leadership, and proactive guidance grounded in loyalty best practices and market insight.
  • Build deep, multi-threaded relationships across complex client organizations, fostering trust and accelerating strategic decision-making.
  • Strategically steward the client relationship map-ensuring executive-level depth and organizational breadth-to anticipate challenges, drive alignment, and negotiate trade-offs that optimize outcomes for both the client and Kobie.
  • Team Leadership & Talent Development
  • Lead, mentor, and elevate a high-performing Client Services team, fostering a culture of accountability, collaboration, and continuous improvement.
  • Empower teams to communicate value clearly, think strategically, anticipate client needs, and drive meaningful outcomes aligned to Kobie's growth vision.
You Need to Be Successful
  • 12-15+ years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in the retail sector.
  • Proven track record leading large, complex accounts and cultivating senior executive relationships.
  • Deep understanding of loyalty program strategy, customer engagement, CRM platforms, and data-driven insight application.
  • Strong technical fluency with SaaS platforms, integrations, data ecosystem concepts, and digital customer experience.
  • Demonstrated ability to anticipate risk, identify growth opportunities, and influence strategic direction.
  • Exceptional communication, strategic thinking, analytical problem-solving, and executive presence.
  • Experience managing budgets, P&L, and multi-year commercial strategies that drive portfolio growth.
  • Ability to lead and inspire cross-functional teams in a dynamic, fast-paced environment.
  • Bachelor's degree required; advanced degree or relevant certifications preferred.
  • Ability to travel up to 20% with peak periods up to 35%.
Who we are  As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. 
 
A place for all We celebrate and embrace diversity at Kobie! 
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. 
 
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. 
 
Ready to join us? If you're ready to make an impact and grow in a supportive, innovative environment, we'd love to hear from you. Apply today and join the best and brightest in loyalty! 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply