Director Client Relations Jobs in Utah (NOW HIRING)

Responsibilities

• Establish and maintain professional executive business relations with clients, distributors, vendors and trade contacts to ensure a high level of service and client satisfaction
• Oversee the implementation of effective business practices and ensure operational excellence at all levels to further enhance client satisfaction and advocacy
• Work with the Business Development team and other key MarketStar leaders, and act as lead in driving new revenues and increasing growth within the sales programs you oversee
• Develop and implement effective sales channel and go-to-market strategies to capture attractive market opportunities and drive profitable growth for our clients
• Develop strategic and tactical goals and objectives, review revenues and costs, and coordinate operations throughout accounts
• Support key initiatives/partnerships designed to advance MarketStar’s business goals and to bring greater exposure to the MarketStar brand
• Manage day-to-day client relationship activities, including strategic planning, development and implementation of appropriate sales marketing operations
• Work with senior management, client representatives, and other resources to administer effective marketing strategies, solutions, and policies consistent with established Company-wide goals and initiatives
• Serve as the company’s primary point-of-contact for direct sales client relations and satisfaction, deliver on client expectations; ensure effective account management, employee performance and productivity
• Facilitate activities with related department heads and stakeholders, provide leadership to subordinate employees, and ensure client advocacy at all levels of operations
• Develop management protocols and accountabilities to ensure the timely and thorough execution of sales strategies and ensure coordination and integration with broader corporate goals and objectives

Requirements

• 10 or more years leading scaled (greater than 100 employees) inside B2B sales teams, preference given to candidates with SaaS or AdTech experience.
• Bachelor’s degree in business, sales or closely related business field or an equivalent combination of professional, directly related experience and directly related education; MBA preferred
• Experience managing inside and outside sales teams in direct sales organizations
• Expertise in the utilization of marketing automation, digital demand generation and social selling into the sales process
• Proven thought leader in go-to-market strategies, practices, and insights
• Prior experience in BPO, customer care, or B2B marketing agencies
• Strong understanding of the capture and utilization of data to drive increased sales rep performance and revenue attainment
• Proven ability to successfully manage sales teams with an emphasis on sales tools, techniques, methodologies and metrics
• Demonstrated track record of driving consistent lead generation, lead management, sales forecasting, and revenue growth
• Experience managing profit and loss statements and overall department budgets
• Proven experience in sales automation, lead generation, CRM, and implementing sales enablement tools
• Experience leading global and geographically dispersed sales organizations
• Proven characteristics of a motivated, self-driven leader who leads by example, driving high performance culture in the organization
• Contract negotiation experience with ability to set performance and execution expectations with clients
• Superior written and oral communication skills, with the ability to persuasively present and communicate
• Excellent work ethic, leadership skills, interpersonal communication, and organizational skill
• Travel up to 30%, as needed, to support business objectives

Core Competencies

Demonstrates expertise in leading large-scale B2B sales teams, implementing effective sales strategies, and driving revenue growth through data-driven decision‑making. Proven ability to establish strong client relationships and manage operational excellence to enhance client satisfaction.

Highest-signal resume keywords

• B2B Sales Leadership
• SaaS Experience
• Sales Automation
• Go-To-Market Strategies
• Client Relationship Management

Hard Skills

• Sales Forecasting
• Lead Generation
• Sales Methodologies
• Budget Management
• Data Utilization
• Performance Metrics
• Contract Negotiation
• Digital Demand Generation
• Marketing Automation
• Sales Enablement Tools

Soft Skills

• Leadership Skills
• Interpersonal Communication
• Organizational Skills
• Written Communication
• Self-Driven Motivation

Certifications & Qualifications

• Bachelor’s Degree in Business
• MBA Preferred

Industry Keywords

• BPO
• Customer Care
• B2B Marketing Agencies
• Sales Programs
• Client Advocacy

Tools & Technologies

• CRM Systems
• Sales Tools
• Marketing Automation Platforms
• Social Selling Techniques