Director Client Relation Jobs (NOW HIRING)

WHO WE ARE... 

ASTOUND is a global experience design company delivering memorable brand experiences through a multi-disciplinary team across strategy, creative, digital, and fabrication. With key offices in Las Vegas, Portland, and Toronto, and 600,000+ square feet of fabrication space, we bring architectural fabrication, brand strategy, retail design, and immersive environments to life for leading brands across 40+ countries.  

JOB SUMMARY: 

The primary focus is to grow client relationships and revenues through the effective delivery of ASTOUND’s offerings, working with members of the office’s senior leadership team and serving as a trusted advisor to the client.  

KEY RESPONSIBILITIES: 

Business Development:  

• Actively search and network for new business opportunities, whether it’s a New Account or within an Existing Account; consistently maintain a healthy sales pipeline and close deals to increase market share and revenue. 

Lead Management:  

• Qualify inbound leads and collaborate with the internal Creative & Solutioning team to nurture and convert leads into profitable relationships. 

Client Relations:  

• Develop and maintain strong relationships with key decision-makers within client organizations to ensure long-term business partnerships and growth. 

Sales Leadership & Brand Advocacy:  

• Lead in Win Strategy and oversees collaboration of cross-disciplinary internal teams to drive to a win. 
• Demonstrate that ASTOUND is a trusted, strategic partner to the client and drive a spirit of service and innovation with clients and internal team members 
• Understand clients’ business and business issues and serve as a trusted advisor to drive effective solutions 
• Develop, write and present incremental project proposals, scopes of work, schedules and staffing plans 
• Build and maintain effective client relationships, ensuring that all client needs are listened to, understood and responded to in a timely way 
• Collaborate with the creative, sales and marketing teams to develop strategies that enhance brand visibility and attract potential clients. 
• Be able to quickly identify an opportunity and bring in Subject Matter Expert (SME) as see fit. 
• Be a champion of extraordinary work – by providing inspiration, leadership and expertise in the agency’s offerings 
• Exceed expectations with the overall quality of the work (ideas and impact), yielding recognition from the industry, award shows and our clients 

People Management  

• Ensure regular team meetings and manage communications between team members, ensuring all deadlines are met 
• Promote collaboration and respect amongst team members 

Your Mentality & Activity  

• You say “yes” more than “no” 
• You demonstrate a strong ability to lead multiple assignments at one time 
• You’re comfortable in front of clients and confident in your role 
• You’re a team player who is strong at collaboration and always willing to support others 
• You are highly organized, with a keen eye for detail 
• You are a believer in your accounts and are diligent in account growth planning (and do it on an annual basis for your accounts) 
• You track and update your account activity daily. You realize your attention to “Pipeline Accuracy” is imperative to your individual & the organizations success 
• You are budget conscience and respectful of both the client’s desires and demands as well as ASTOUND costs. You continually educate our clients on “what it takes” to accomplish specifics asks and help clients realize the value we provide. 

QUALIFICATIONS: 

• Sales Focused & Results oriented 
• Passionate about strengthening relationships and increasing revenue opportunities 
• A minimum of five (5) years’ experience in an active sales role 
• Strong Leadership Qualities 
• Demonstrable and proven high level of competency in managing accounts in the exhibits, branded environments, and events industry 
• Excellent organizational skills 
• Possesses excellent and professional relationship management and building skills 
• Possesses and applies excellent attention to detail in all duties 
• Proficient in understanding and usage of Salesforce proactively 
• Positive attitude and ability to work in teams 
• Proficient in Microsoft Office Suite software 

BENEFITS AND COMPENSATION: 

The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match.  

• Excellent Medical Insurance 
• Excellent Dental Insurance 
• Excellent Vision Insurance 
• Paid Time Off, Holiday Pay 
• 401K matching program after 90 days of employment 
• 100% Company Life and Long-Term Disability Coverage 
• Employee Referral Program 

DIVERSITY COMMITMENT 

We are proud to be an equal opportunity employer, and we welcome talented individuals from all backgrounds to apply. Our goal is to ensure that every candidate is evaluated solely on their qualifications, merits, and potential to contribute meaningfully to our team and mission.