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Director Client Management Jobs in Washington (NOW HIRING)

Dcode

Director of Client Success-OSW

Washington, DC · On-site

$133K - $177K/yr

Role Summary We are seeking a passionate and strategic Director of Client Success to lead a rapidly ... Manage, lead, and develop high-performing team-members capable of delivering exceptional results in ...

Goodwin

Director - Strategic Pricing

Washington, DC · Hybrid

You will report directly to the Managing Director, Client Value, and work closely with colleagues across Strategic Pricing, Legal Project Management, and Client Success, as well as Finance, Rate ...

WSP

Federal Programs Army Project Director

Arlington, VA · On-site

$190.20 - $293.90/hr

The Federal Programs Army Project Director for the Mid-Atlantic/Northeast region , will primarily ... Client management and satisfaction. * Aligned PM Performance. * Operational governance, process ...

Gallagher

Client Manager

Rockville, MD

This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. The Branch Client Service Manager II directly contributes to key business outcomes ...

Acxion

Segment Spec - Non-Comm

Odenton, MD · On-site

... 6. Supply the Client Mgr. with market updates via your Market Director or Non-Commercial Manager. 7. Work with the Clients to capitalize on opportunities and resolve problems. Distributor ...

K2D Strategies

Account Director

Arlington, VA · Remote

The Account Director is responsible for developing the strategy and overseeing the execution and ... Build and manage client relationships through regular meetings, calls, and ongoing communications

K2D Strategies

Account Director

Arlington, VA · On-site +1

The Account Director is responsible for developing the strategy and overseeing the execution and ... Build and manage client relationships through regular meetings, calls, and ongoing communications

Air Sea Packing Group

Client Manager

Landover, MD · On-site

$50 - $55/hr

... and project management skills along with the ability to provide world-class service to our ... Provide general customer service including answering phones and directing clients and calls.

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Director Client Management information

See Washington salary details

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How much do director client management jobs pay per year?

As of Sep 3, 2026, the average yearly pay for director client management in Washington is $122,093.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,800.00 and $171,000.00 per year, depending on experience, location, and employer.

What does a director of client management do?

A Director of Client Management oversees the relationships between a company and its key clients, ensuring that client needs are met and business objectives are achieved. They lead client management teams, develop strategies to enhance customer satisfaction, and identify opportunities for business growth. This role often involves managing high-value accounts, resolving complex issues, and working closely with internal departments to deliver tailored solutions. Ultimately, the Director of Client Management aims to maintain strong, long-term partnerships that benefit both the client and the company.

How does a director of client management typically collaborate with internal teams to deliver client solutions?

A Director of Client Management plays a pivotal role in bridging client needs with internal capabilities. They regularly coordinate with sales, marketing, product, and operations teams to ensure that client expectations are met and exceeded. This involves leading cross-functional meetings, aligning resources, and facilitating clear communication to deliver tailored solutions efficiently. Strong collaboration skills help ensure that projects stay on track and that both client satisfaction and organizational goals are achieved.

What are the key skills and qualifications needed to thrive as a director of client management, and why are they important?

To thrive as a Director of Client Management, you need extensive experience in account management, strong business acumen, and a proven track record in building client relationships, often supported by a relevant degree. Familiarity with CRM systems, project management tools, and data analytics platforms is typically required. Exceptional leadership, strategic thinking, and communication skills help in navigating complex client needs and leading teams effectively. These competencies are crucial for driving client satisfaction, retention, and overall business growth.

What are popular job titles related to Director Client Management jobs in Washington?

For Director Client Management jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Director Client Management jobs in Washington look for?

The top searched job categories for Director Client Management jobs in Washington are:

Director Client Management jobs near you
Infographic showing various Director Client Management job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $122,093 per year, or $58.7 per hour.

Director of Client Success-OSW

Dcode Group, Inc.

Washington, DC • On-site

$133 - $177/hr

Other

Posted 28 days ago

Job description

Company Description

Dcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government. We align people, culture, policies, and processes to get tech in the hands of those who need it most. Operating at the nexus of government leaders, emerging tech companies, and venture capital, we turn roadblocks into results.

Role Summary

We are seeking a passionate and strategic Director of Client Success to lead a rapidly expanding portfolio for a defense sector client. The CS Director serves as the senior executive responsible for overall contract execution, customer engagement, mission delivery, strategic planning, and integration across four Lines of Effort:

  • Infrastructure Modernization
  • Common Operating Picture (COP) development
  • Network Modernization
  • Operational command, control, and communications process transformation

The CS Director provides executive leadership for Dcode's embedded Rapid Acquisition Integration Cell (RAICℤ), ensuring modernization activities remain synchronized across government stakeholders while delivering measurable mission outcomes.

This position serves as the primary executive interface with senior government leadership across the Department of War (DOW) and with other Executive Branch organizations.

Salary range: $133,000- $177,000 plus bi-annual bonuses

Active TS/SCI strongly preferred. Eligibility for SAP/SCI clearance is required.

This role is local to the DMV.

Key Responsibilities Client Leadership & Strategic Advisory
  • Serve as a trusted advisor to senior DOW and operational leaders, providing strategic guidance that advances mission outcomes and organizational transformation.
  • Build and sustain executive relationships across client organizations to identify mission priorities, shape long‑term strategies, and position Dcode as a trusted partner.
  • Advise senior leaders on organizational design, capability modernization, rapid acquisition, technology adoption, governance, and operational transformation.
  • Translate complex mission challenges, capability gaps, and strategic objectives into actionable roadmaps that accelerate mission impact.
  • Lead strategic planning sessions and stakeholder engagements that drive alignment, decision‑making, and measurable outcomes.
Portfolio Leadership & Delivery Excellence
  • Establish and oversee scalable operating models, governance structures, and delivery frameworks that enable rapid capability development and transition.
  • Translate strategic objectives into executable plans, operating models, workflows, performance metrics, and implementation roadmaps.
  • Drive execution through Agile and iterative delivery methodologies that accelerate decision‑making, improve transparency, and produce measurable progress.
  • Ensure engagements remain focused on mission outcomes, operational effectiveness, speed, and return on investment.
  • Anticipate risks, resolve complex delivery challenges, and adapt execution strategies to evolving operational environments.
  • Oversee contract execution to ensure compliance with security requirements, contractual obligations, and applicable federal regulations.
Mission Innovation & Operational Transformation
  • Design and implement repeatable frameworks that improve capability intake, evaluation, prioritization, experimentation, transition, and fielding.
  • Drive modernization initiatives that improve organizational agility, acquisition effectiveness, and mission execution.
  • Establish standardized approaches for innovation, experimentation, and rapid capability delivery that can scale across client organizations.
Business Growth & Strategic Expansion
  • Identify, qualify, shape, and help capture strategic growth opportunities within existing and prospective client organizations
  • Leverage executive relationships and mission insight to identify emerging client priorities and expand Dcode's portfolio of work.
  • Contribute to organizational growth through thought leadership, market insight, and cross‑functional collaboration.
Leadership & Organizational Development
  • Serve as a senior leader responsible for delivering client success, achieving business objectives, and advancing Dcode's strategic priorities.
  • Manage, lead, and develop high‑performing team‑members capable of delivering exceptional results in complex, fast‑paced environments.
  • Recruit, mentor, coach, and develop leaders while strengthening the organization's technical, consulting, and client engagement capabilities.
  • Foster a culture of accountability, collaboration, innovation, continuous learning, and operational excellence.
Qualifications Required Skills and Experience
  • 10 years DoW experience.
  • Experience supporting OSW or Joint Staff.
  • Executive-level program management.
  • Experience leading organizational transformation.
  • Experience briefing SES and General Officers.
  • Demonstrated success leading multi-million dollar programs.
  • Strong understanding of OSW acquisition processes, security requirements, and technology modernization initiatives.
  • Skilled in analyzing qualitative and quantitative data to drive strategic recommendations and improvements.
  • Strong people leadership skills with experience managing and developing high‑performing teams.
  • Demonstrated first hand experience in moving a capability from concept to operational deployment.
  • Executive presence and excellent written and verbal communication skills.
  • Active Top Secret clearance.
  • SAP/SCI eligibility.
Equal Opportunity Statement

We provide equal opportunity to all persons without regard to ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

We believe diversity is a strength and aim to build an innovative and welcoming culture where people from all backgrounds feel respected and included. We believe that true innovation happens when everyone has the tools, resources, and opportunities to excel.

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