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Director Claims Operations Jobs in Washington (NOW HIRING)

Corvel

Liability Claims Specialist

Rockville, MD · Hybrid

$52K - $85K/yr

... under direct supervision of a senior claims professional. This role aims to achieve optimal ... Current Adjuster's License in state of operation is required * Multi-State license is preferred PAY ...

Corvel

Liability Claims Specialist

Rockville, MD · On-site

$52K - $85K/yr

... under direct supervision of a senior claims professional. This role aims to achieve optimal ... Current Adjuster's License in state of operation is required * Multi-State license is preferred PAY ...

CYNET SYSTEMS

Enrollment Technician

Washington, DC · On-site

$18 - $23/hr

... claims operations, and/or data analysis. * Position requires performance in either service or ... and direct service experience is preferred. * Exposure to project management and supervision is ...

KBR

Director, Risk Management

Washington, DC · On-site

... insurance operations, and insured claims handling. As a highly visible leader, the Director ... partners with executive leadership, business divisions, brokers, underwriters, clients, regulatory ...

KBR

Director, Risk Management

Arlington, VA · On-site

... insurance operations, and insured claims handling. As a highly visible leader, the Director ... partners with executive leadership, business divisions, brokers, underwriters, clients, regulatory ...

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Director Claims Operations information

See Washington salary details

$38.5K

$122K

$203.3K

How much do director claims operations jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director claims operations in Washington is $121,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $153,500.00 per year, depending on experience, location, and employer.

What does a director claims operations do?

A Director of Claims Operations oversees the end-to-end claims process, ensuring efficiency, accuracy, and compliance with regulations. They develop and implement strategies to improve claims handling, manage team performance, and optimize workflow processes. Additionally, they collaborate with other departments to enhance customer service and minimize risk exposure. This role requires strong leadership, analytical skills, and knowledge of industry best practices.

What are the typical team dynamics and collaboration responsibilities for a director claims operations?

As a Director Claims Operations, you’ll lead cross-functional teams of claims managers, adjusters, and support staff, often working closely with underwriters, legal, and compliance departments. Collaboration is key, as you’ll facilitate communication between departments to streamline claims handling, resolve complex cases, and implement process improvements. Directors frequently mentor team leaders, coordinate training efforts, and contribute to strategic initiatives that impact the overall claims workflow. This role offers the opportunity to influence company-wide insurance practices and can serve as a stepping stone to higher executive leadership positions within the organization.

What are the key skills and qualifications needed to thrive in the director claims operations position, and why are they important?

Success as a Director Claims Operations requires strong leadership, in-depth knowledge of insurance claims processes, and a bachelor’s degree (often in business, insurance, or a related field), with many employers preferring advanced degrees or significant industry experience. Familiarity with claims management systems, data analysis tools, and regulatory compliance software, as well as certifications like AIC (Associate in Claims), are highly valued. Exceptional organizational, problem-solving, and interpersonal skills are critical for effectively managing teams and fostering cross-departmental collaboration. These competencies enable operational efficiency, ensure regulatory compliance, and help drive both customer satisfaction and financial performance within the organization.

What are popular job titles related to Director Claims Operations jobs in Washington?

For Director Claims Operations jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Director Claims Operations jobs in Washington look for?

The top searched job categories for Director Claims Operations jobs in Washington are:

What cities in Washington are hiring for Director Claims Operations jobs?

Cities in Washington with the most Director Claims Operations job openings:

Director Claims Operations jobs near you
Infographic showing various Director Claims Operations job openings in Washington as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $121,958 per year, or $58.6 per hour.

Financial Coordinator Risk Management

MedStar Health

Columbia, MD • On-site

Full-time

Re-posted 16 days ago

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

134th of 898 rated healthcare providers

Job description

About the Job
General Summary of Position
Financial coordinator between MedStar's self-insured claims management program and MedStar's captive insurance company and in that role provides to MedStar's Finance Department detailed financial information regarding expenses associated with the claims management program. Collects from outside defense counsel financial information regarding claims indemnity and expense payments and processes these to reimburse defense counsel for expenses incurred. Provides financial coordination for other insurance programs managed within the Risk Management Department including Workers Compensation. Responsible for managing the financial interface between outside defense counsel Medstar and the Harvard Risk Management claims database to ensure that all expenses and indemnity payments are recorded to the correct claim. Provides administrative support to six professionals within the Corporate Risk Management team. Works under the direction of the Administrative Director Risk Management Services.
Primary Duties and Responsibilities
  • Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
  • Manages reconciles and customizes the payment interface process for MedStar's professional medical liability program liaising with Harvard RMF Donegal and MedStar Accounts Payable to ensure a smooth process. MedStar's professional medical liability program includes more than $60 million in expenses and indemnity payments with over 200 claims annually.
  • Tracks processes and follows up on defense counsel invoices both internally and externally.
  • Maintains accurate information regarding all vendors timekeepers and billing rates. Collects W9 forms and prepares invoices for review and approval.
  • Works directly with Finance department to ensure compliance with all Finance Department requirements regarding proper accounting for captive insurance company financial transactions.
  • MedStar maintains a self-insured retention program for workers' compensation with over $1 million in transactions per month. Works with MedStar's outside third-party administrator (Gallagher Bassett) and MedStar's Finance and Accounting departments to ensure accurate processing of all financial transactions for this program. These transactions include maintaining adequate financial resources to enable the TPA to pay expenses and make timely payments to MedStar associates for workers' compensation indemnity payments.
  • Reconciles accounts by identifying errors in posting or omissions.
  • Prepares documentation for wire transfers and ACH transactions and processes wire transfers.
  • Responsible for maintaining with CMS accurate monthly and quarterly Medicare beneficiary information for all professional liability claimants managed through MedStar's captive insurance company claims management program.
  • Responsibility for coordinating and processing all operating expenditures related to the Corporate Risk Management department including office supplies purchased professional services courier services catering expenses travel and education dues and subscriptions licenses mileage reimbursement etc. Works directly with Accounts Payable to ensure accuracy of all such accounts.
  • Supports the claims managers to ensure compliance with the Claims Management Program Billing and Defense Counsel Guidelines; establishes and maintains a working relationship with the billing departments of the multiple law firms retained by MedStar in connection with its professional liability claims management program.
  • Responsible for managing the electronic claims management notification system operated by CT Corp.
  • Provides administrative support to claims managers and risk management team members; coordinates web-based electronic meeting agendas/reports loss prevention tracking and early intervention payments and tracking.
  • Manages trial and mediation calendars provides administrative support including meeting material preparation for key claim management functions including MedStar Professional Liability Claims and Loss Prevention Committee; weekly reserve meetings; quarterly and semi-annual claims review meetings; and pretrial meetings with key stakeholders and defense counsel.
  • Serves as timekeeper for the Corporate Risk Management department.
  • Schedules and provides documentation and support for several monthly and quarterly meetings with corporate and hospital leadership.
  • Coordinates meetings including organizing room reservations catering equipment invitations etc.
  • Schedules conference calls meetings and training/educational sessions.
  • Works directly with the Administrative Director Director of Insurance and Director Claims Operations on various departmental projects.
    • Minimal Qualifications
    Education
    • Associate's degree in accounting or business administration or related field required or
    • Equivalent combination of education/training and experience will be considered required
    Experience
    • Administrative management experience required
    Licenses and Certifications
    • No special certification registration or licensure required
    Knowledge Skills and Abilities
    • Excellent written and verbal skills sound judgment and budgeting and accounting skills with the ability to effectively prioritize and multi-task in a fast-paced work environment.
    • Extremely honest and trustworthy individual of high moral character.
    • Significant aptitude in independent and proactive problem-solving and effective and efficient utilization of resources.
    • Service-oriented approach.
    • Proficient in Microsoft Excel Powerpoint Word Outlook and claims management program billing applications (Donegal and Harvard RMF CMAPS programs).

    This position has a hiring range of
    USD $65,062.00 - USD $117,291.00 /Yr.

    What Medstar Health employees say

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    Get the full story on Breakroom

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    About Medstar Health

    Sourced by ZipRecruiter

    MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

    Industry

    Health care and social assistance

    Company size

    10,000+ Employees

    Headquarters location

    Columbia, MD, US

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