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Director Channel Operations Jobs in Florida (NOW HIRING)

Jobtailor

Director of Channel Operations

Boca Raton, FL · On-site

$120 - $180/hr

* Own day-to-day operational management of the direct-to-consumer platform (e.g., Shopify), including ... Own and report on channel operations KPIs, including order accuracy, fill rate, on-time delivery ...

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Director Channel Operations information

How does a director of channel operations typically collaborate with sales and marketing teams to drive channel performance?

A Director of Channel Operations works closely with both sales and marketing teams to ensure alignment on channel strategies, partner enablement, and revenue goals. They often facilitate regular interdepartmental meetings to discuss partner performance, joint marketing campaigns, and sales pipeline development. By providing key data insights and coordinating resources, they help streamline communication between teams and ensure that channel partners are supported effectively. This collaborative approach is essential for maximizing channel growth and maintaining strong partner relationships.

What is the difference between Director Channel Operations vs Channel Manager?

AspectDirector Channel OperationsChannel Manager
ResponsibilitiesOversees overall channel strategy, manages multiple teams, and aligns channel goals with company objectives.Manages specific channel accounts, develops relationships, and executes sales strategies within assigned channels.
Required CredentialsBachelor's degree, experience in channel sales, leadership skills, and industry certifications often preferred.Bachelor's degree, sales experience, and knowledge of channel products and markets.
Work EnvironmentCorporate office, strategic planning, cross-department collaboration.Field or office-based, direct interaction with partners and clients.

The main difference is that the Director of Channel Operations focuses on strategic oversight and leadership across all channels, while the Channel Manager handles day-to-day management and relationship building within specific channels. Both roles require relevant industry experience and collaboration, but the director role involves broader strategic responsibilities.

What are the key skills and qualifications needed to thrive as a director of channel operations?

To thrive as a Director of Channel Operations, you need expertise in channel management, sales strategy, and business development, typically supported by a relevant bachelor’s or master’s degree. Familiarity with CRM tools, ERP systems, and data analytics platforms is essential for managing partner relationships and tracking performance. Strong leadership, negotiation, and cross-functional communication skills set top performers apart in this role. These capabilities are critical for driving channel growth, optimizing partner performance, and aligning channel strategies with overall business objectives.

What is a director of channel operations?

A Director of Channel Operations is a senior management professional responsible for overseeing and optimizing a company's indirect sales channels, such as distributors, resellers, and partners. They develop and implement channel strategies, manage relationships with channel partners, and ensure that sales targets are met through these channels. Additionally, they analyze performance metrics, coordinate with internal teams, and drive initiatives to improve channel efficiency and revenue growth. Their role is crucial for companies that rely on third-party partners to expand market reach and drive sales.

What cities in Florida are hiring for Director Channel Operations jobs?

Cities in Florida with the most Director Channel Operations job openings:

Director Channel Operations jobs near you
Infographic showing various Director Channel Operations job openings in Florida as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Director of Channel Operations

Jobtailor

Boca Raton, FL • On-site

$120 - $180/hr

Other

Posted 10 days ago

Job description

  • Own day-to-day operational management of the direct-to-consumer platform (e.g., Shopify), including site operations, order fulfillment, and returns processing.
  • Partner with customer service and fulfillment teams to ensure a consistent, high-quality post-purchase experience.
  • Manage inventory allocation and availability across digital and wholesale channels to minimize stockouts and overselling.
  • Support promotional and product launch execution by coordinating operational readiness across systems, inventory, and fulfillment.
  • Own recurring order operations for the subscription program, including failed payment handling, dunning workflows, and subscription-specific fulfillment logic.
  • Own 3PL vendor management, including SLA performance, rate card administration, and carrier selection across domestic and international fulfillment.
  • Monitor 3PL performance against contracted service levels, driving corrective action on shipping cost, transit time, and fulfillment accuracy.
  • Manage cross-border fulfillment and DDP clearance partnerships to support international order flow.
  • Own the operational infrastructure supporting eCommerce and wholesale, ensuring processes scale with revenue growth and channel expansion.
  • Identify and eliminate operational bottlenecks that limit revenue capture, order accuracy, or channel scalability.
  • Own and report on channel operations KPIs, including order accuracy, fill rate, on-time delivery, and account onboarding time.
  • Govern catalog data integrity so wholesale EDI transmissions and downstream product feeds transmit clean, accurate records without manual rework.
Requirements
  • 8+ years of experience in domestic and cross-border eCommerce operations, channel operations, sales operations, wholesale operations, or including experience managing both DTC and wholesale/retail channels.
  • Proven track record managing 3PL vendors, freight and carrier relationships, order management, EDI, and account onboarding processes for wholesale or retail partners.
  • Working knowledge of eCommerce platforms (e.g., Shopify) and ERP systems.
  • General familiarity with HubSpot is helpful for context, though this role will spend little to no day-to-day time in it.
  • Experience owning product catalog data and margin/COGS-related fields within an ERP or PIM system - this role maintains cost and margin data; it does not set pricing or sales strategy.
  • Strong process orientation with a track record of designing and scaling operational workflows using a project management tool (ideally Asana).
  • Analytical mindset with experience using data to identify and resolve operational issues.
  • Experienced with hiring, leading, developing, and managing a team.
  • Excellent cross-functional collaboration and communication skills.
Core Competencies

Demonstrates expertise in managing eCommerce operations, including direct-to-consumer and wholesale channels, with a focus on inventory management, order fulfillment, and vendor relationships. Proven ability to analyze operational performance metrics and implement scalable processes to enhance efficiency and revenue growth.

Highest-signal resume keywords
  • ECommerce Operations Management
  • 3PL Vendor Management
  • Order Management
  • Data Analysis
  • Cross-Functional Collaboration
ATS Optimization Keywords Hard Skills
  • Inventory Management
  • Order Fulfillment
  • EDI Management
  • Catalog Data Management
  • Operational Workflow Design
Soft Skills
  • Process Orientation
  • Analytical Mindset
  • Team Leadership
  • Communication Skills
Industry Keywords
  • Direct-To-Consumer
  • Wholesale Operations
  • Cross-Border Fulfillment
  • SLA Performance
  • Promotional Execution
Tools & Technologies
  • Shopify
  • ERP Systems
  • PIM Systems
  • Asana
  • HubSpot
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