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Director Card Services Jobs in Riverside, MO (NOW HIRING)

Menlo, Inc.

Director of Finance

Kansas City, MO · On-site

$110K - $140K/yr

Perform and review balance sheet reconciliations, including bank, credit card, and clearing ... by service line, contract, and customer. Internal Controls, Procurement, and Risk * Design ...

Menlo | K12itc

Director of Finance

Kansas City, MO

$110K - $140K/yr

Perform and review balance sheet reconciliations, including bank, credit card, and clearing ... by service line, contract, and customer. Internal Controls, Procurement, and Risk * Design ...

Menlo, Inc.

Director of Finance

Kansas City, MO · On-site

$110K - $140K/yr

Perform and review balance sheet reconciliations, including bank, credit card, and clearing ... by service line, contract, and customer. Internal Controls, Procurement, and Risk * Design ...

Menlo | K12itc

Director of Finance

Kansas City, MO

$110K - $140K/yr

Perform and review balance sheet reconciliations, including bank, credit card, and clearing ... by service line, contract, and customer. Internal Controls, Procurement, and Risk * Design ...

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All JobsCard Services JobsDirector Card Services JobsDirector Card Services Jobs in Riverside, MO

Director Card Services information

What is the difference between Director Card Services vs Card Services Manager?

AspectDirector Card ServicesCard Services Manager
ResponsibilitiesOversees entire card services department, develops strategies, manages teams, and ensures complianceManages daily operations, supervises staff, and implements policies within the card services team
CredentialsTypically requires extensive experience in card services, relevant certifications, and leadership skillsRequires experience in card operations, customer service, and supervisory skills
Work EnvironmentCorporate office, strategic planning, cross-department collaborationOperational setting, direct team management, customer interaction

The main difference between a Director Card Services and a Card Services Manager lies in scope and strategic involvement. The Director focuses on overall department strategy and compliance, while the Manager handles daily operations and team supervision. Both roles require relevant experience, but the Director's role is more senior and strategic.

Director Card Services jobs near you

Manager, Account Services - Card Support

Kansas City, MO • On-site

Commerce Bank
See more jobs at Commerce Bankexternal

$82K - $96K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

About Working at Commerce
Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
Compensation Range
Annual Salary: $82,000.00 - $96,500.00 (Amount based on relevant experience, skills, and competencies.)
About This Job
The main purpose of this role is to provide strategic leadership for the Card Support and Booking teams serving Commercial Contract and Business Card clients. This position oversees daily operations, performance reporting, and employee development while ensuring a high-quality customer experience and collaborating with cross-functional teams to meet service level agreements throughout the application and onboarding process.
Work Schedule
  • Monday - Friday 8:00 AM - 5:00 PM

Essential Functions
  • Lead and develop the Card Support and Booking teams, aligning daily operations with departmental strategy
  • Resolve escalated issues and serve as a subject matter expert in account services
  • Oversee application reviews and customer onboarding processes, ensuring resolutions are delivered accurately and on time
  • Commitment to delivering high-quality service and resolving escalated issues with professionalism and urgency
  • Drive process improvements to boost efficiency, accuracy, and customer satisfaction
  • Collaborate with cross-functional teams to meet service level agreements and regulatory standards
  • Ensure compliance with internal policies and industry regulations
  • Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
  • Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
  • Communicate decisions, priorities and relevant information to team members effectively
  • Support budget management, planning and expenditure
  • Perform other duties as assigned

Knowledge, Skills & Abilities Required
  • Strong knowledge of the of commercial card products, dispute processes, and account services- including Reg Z and Reg E compliance - along with knowledge of best practices
  • Proven ability to communicate critical information clearly and effectively across all levels, including senior management and branch networks
  • Ability to identify efficiencies, streamlining workflows, and driving continuous improvement
  • Strong knowledge of industry regulations and third-party platforms used in dispute management
  • Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
  • Ability to drive results and balance management of organizational risk and meeting goals of the business
  • Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
  • Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook, comfortable with case management systems and reporting tools

Education & Experience
  • Bachelor's degree in Business Administration, Finance, or a related field or equivalent combination of education and experience required
  • 6+ years financial services, operations, or account servicing preferred experience required
  • 3+ years leadership/supervisory experience in a fast-paced, customer focused environment required Experience working with regulatory frameworks such as Reg Z and Reg E preferred

** Hybrid Schedule - minimum of 2 days/week onsite (training will require up to 5 days per week in office for up to 8 weeks, depending on progress and business need)
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Manager, Account Services - Card Support job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $82,000 to $96,500 annually.
#LI- Hybrid
#LI-MC1
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 922 Walnut St, Kansas City, Missouri 64106
Time Type:
Full time

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