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Executive Director of Residential Services

Burlington United Methodist Family Services (BUMFS) is seeking an experienced, compassionate, and mission-driven Executive Director of Residential Services to provide leadership, oversight, and strategic direction for our residential treatment programs.

Why This Role Matters

At Burlington United Methodist Family Services, you won’t just manage programs—you’ll transform lives.

As the Executive Director of Residential Services, you will lead a team dedicated to providing safe, therapeutic, and nurturing environments for youth in our care. Your leadership will directly impact the quality of services, staff development, program excellence, and positive outcomes for vulnerable children and families.

Our mission is simple but powerful: Prevent harm. Provide hope. Empower futures.

What You'll Do

You’ll serve as a key leader responsible for ensuring exceptional care, operational excellence, and regulatory compliance across residential services.

Leadership & Program Oversight

• Provide overall leadership and management of assigned residential campus operations

• Ensure compliance with state licensing, accreditation, Medicaid, and regulatory requirements

• Lead and support residential staff to promote excellence in service delivery

• Participate as a member of Burlington’s Management Team and advisory committees

• Monitor program quality and implement continuous improvement initiatives

• Respond to emergency situations and provide leadership support as needed

Operations & Financial Management

• Assist in developing and monitoring departmental budgets

• Implement action plans to address budget variances

• Ensure Medicaid-compliant billing and documentation requirements are met

• Oversee campus facilities and grounds to maintain safety and compliance standards

• Identify and address operational and regulatory risks

Staff Development & Supervision

• Recruit, develop, and retain qualified residential personnel

• Ensure staff receive required orientation, training, and professional development

• Foster accountability, teamwork, and a culture of excellence

• Provide supervision and leadership to residential management and direct care teams

Community & Organizational Engagement

• Build strong relationships with community partners, agencies, churches, and stakeholders

• Support fundraising, public relations, and donor engagement efforts

• Promote collaborative partnerships that strengthen services and advocacy efforts

• Represent Burlington professionally within the community

What You Bring

A passion for serving youth and families combined with strong leadership and operational expertise.

Core Skills & Strengths

• Exceptional leadership and team-building abilities

• Strong managerial and supervisory experience

• Ability to inspire staff while maintaining accountability

• Excellent communication and interpersonal skills

• Strong decision-making and problem-solving abilities

• Ability to remain calm and effective during crisis situations

• Knowledge of residential treatment, social work practices, and behavioral health services

• Commitment to quality care, compliance, and organizational excellence

What the Job RequiresEducation & Experience

• Bachelor's degree required

• Master's degree in Social Work, Human Services, or related field preferred

• Minimum of ten years of relevant leadership and residential services experience preferred

• Experience managing multidisciplinary teams and complex programs

Additional Requirements

• Valid driver's license required

• Ability to obtain and maintain a food handler's card

• Completion of all required agency training

• Availability to respond to emergencies as needed

• Ability to serve as a positive role model for youth and staff

Physical & Environmental Requirements

This role includes both office and campus-based responsibilities:

• Frequent movement throughout residential facilities and campus grounds

• Regular use of communication and documentation systems

• Ability to travel as needed

• Occasional lifting of up to 30 pounds

• Ability to participate in crisis intervention and required safety training

• Ability to remain alert and responsive in emergency situations

Our Culture & Values

We are more than a workplace—we are a mission-driven community grounded in:

Collaboration & Teamwork

Working together to solve challenges and strengthen outcomes.

Respect & Dignity

Treating every individual with compassion, professionalism, and acceptance.

Empathy & Compassion

Creating environments where youth, families, and staff can thrive.

Accountability & Integrity

Taking ownership of decisions, results, and continuous improvement.

Trust & Transparency

Building relationships through honesty, ethics, and professionalism.

Excellence in Service

Striving every day to provide the highest quality care and support.

You'll join a team that believes every child deserves safety, stability, and the opportunity to succeed.

Why Join BUMFS?

• Meaningful, purpose-driven work

• Executive leadership opportunity

• Competitive salary and benefits

• Ongoing professional development

• Collaborative and supportive leadership team

• Opportunity to shape programs and impact lives

• Mission-focused culture committed to serving West Virginia youth and families

Ready to Make an Impact?

If you are an experienced leader who is passionate about serving vulnerable youth, building strong teams, and advancing quality residential services, we want to hear from you.

Apply today and help create brighter futures for the children and families we serve.

BUMFS Inc. is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

Education level:

• Bachelor's degree required

• Master's degree and training in social work administration preferred

Experience:

• At least tenyears' experiencerelated to the duties and responsibilities specified