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Director Airbnb Customer Support Jobs (NOW HIRING)

LeadsOnline

Director of Customer Support

Plano, TX · On-site

The Director of Customer Support is a senior leadership position that is responsible for shaping and executing the global strategy for Customer Support at LeadsOnline. Reporting directly to the Chief ...

ButcherBox

Director of Customer Support

Watertown, MA · On-site

$160K - $182K/yr

The Director of Customer Support will help shape how we support and retain members while building a scalable operation for the future. Success requires balancing operational excellence with ...

ButcherBox

Director of Customer Support

Watertown, MA

$160K - $182K/yr

The Director of Customer Support will help shape how we support and retain members while building a scalable operation for the future. Success requires balancing operational excellence with ...

leadsonline

Director of Customer Support

Plano, TX · On-site

The Director of Customer Support is a senior leadership position that is responsible for shaping and executing the global strategy for Customer Support at LeadsOnline. Reporting directly to the Chief ...

leadsonline

Director of Customer Support

Plano, TX

The Director of Customer Support is a senior leadership position that is responsible for shaping and executing the global strategy for Customer Support at LeadsOnline. Reporting directly to the Chief ...

LeadsOnline

Director of Customer Support

Plano, TX · On-site

The Director of Customer Support is a senior leadership position that is responsible for shaping and executing the global strategy for Customer Support at LeadsOnline. Reporting directly to the Chief ...

Tek84 Inc.

Director of Customer Support

Poway, CA · On-site

$150K - $165K/yr

The Director of Customer Service will oversee customer support operations, technical service delivery, escalation management, service agreement programs, customer networking and software support, and ...

Aston Carter

Customer Support

Sun Prairie, WI · On-site

$22 - $24/hr

Customer Support Coordinator | Construction & Building Products Join a leading organization in the ... Answer incoming calls and direct inquiries to the appropriate department * Maintain accurate ...

airbnb, Inc.

$150 - $200/hr

Identify pain points in customer support operations and work with product leadership to improve experiences for our guest, host and agent community In addition, you will leverage Airbnb's rich and ...

Base Power Company

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

... delivering unparalleled support, working directly with customers to provide a world-class ... Be direct, be humble, and maintain a growth mindset. * Everyone's an Owner: Follow through on ...

Base Power Company

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

... delivering unparalleled support, working directly with customers to provide a world-class ... Be direct, be humble, and maintain a growth mindset. * Everyone's an Owner: Follow through on ...

CREXENDO, INC

Director of Customer Support

Tempe, AZ · On-site

Position Summary Crexendo VIP Services is looking for a Director of Customer Support to lead the teams that keep our VIP customers connected, confident, and successful on the VIP platform. This ...

Saks

Sales Director, Customer Support

New York, NY · On-site +1

$136K - $183K/yr

... customer data, Saks Global is shaping the future of retail. YOU WILL BE: The Sales Director will lead the strategy, execution, and performance management of sales initiatives across our global ...

airbnb, Inc.

Product Manager, Identity

California, MO · On-site

$150 - $200/hr

... Customer Support -- on shared goals and roadmap sequencing. * Identify and evaluate external ... Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas ...

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Director Airbnb Customer Support information

See salary details

$49K

$95K

$165.5K

How much do director airbnb customer support jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director airbnb customer support in the United States is $95,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $111,000.00 per year, depending on experience, location, and employer.

What does a director Airbnb Customer Support do?

A Director of Airbnb Customer Support is responsible for overseeing the entire customer support strategy and operations for Airbnb. This includes managing support teams, developing processes to resolve guest and host issues efficiently, ensuring high-quality service, and implementing improvements based on customer feedback. They collaborate with other departments to address systemic problems and ensure compliance with company policies and industry regulations. Their goal is to provide a seamless and positive experience for all Airbnb users.

What are the key skills and qualifications needed to thrive as a director Airbnb Customer Support?

To thrive as a Director of Airbnb Customer Support, you need expertise in customer service management, strong leadership, and a background in business operations, often supported by a bachelor's or master's degree in a related field. Familiarity with CRM platforms, data analytics tools, and customer support software is typically required, along with experience in process improvement methodologies. Exceptional communication, problem-solving, and team-building skills help distinguish top performers in this leadership role. These abilities are essential for ensuring high-quality support experiences, driving operational efficiency, and fostering a positive culture in a fast-paced, global environment.

How does the director Airbnb Customer Support collaborate with other departments to improve the guest and host experience?

As a Director of Airbnb Customer Support, you will regularly collaborate with teams such as Product, Trust & Safety, and Operations to address systemic issues and enhance the overall experience for guests and hosts. This cross-functional work involves analyzing support data to identify trends, participating in strategy sessions, and sharing insights that inform product improvements or policy changes. Effective communication and a proactive approach to partnership are essential, as your role helps ensure that customer feedback directly influences company initiatives and service quality.

What is the difference between Director Airbnb Customer Support vs Customer Support Manager?

AspectDirector Airbnb Customer SupportCustomer Support Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, and sets long-term goalsManages daily support operations, supervises support agents, and handles escalations
Required CredentialsExperience in customer support leadership, industry knowledge, strong communication skillsCustomer service experience, team management skills, industry familiarity
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingOperational focus, team supervision, direct customer interaction

The main difference is that the Director Airbnb Customer Support focuses on strategic leadership and long-term planning, while the Customer Support Manager handles daily operations and team management. Both roles require customer service experience and industry knowledge, but the director role involves broader oversight and higher-level decision making.

What cities are hiring for Director Airbnb Customer Support jobs?

Cities with the most Director Airbnb Customer Support job openings:

What are the most commonly searched types of Airbnb Customer Support jobs?

The most popular types of Airbnb Customer Support jobs are:

What states have the most Director Airbnb Customer Support jobs?

States with the most job openings for Director Airbnb Customer Support jobs include:

Director Airbnb Customer Support jobs near you
Infographic showing various Director Airbnb Customer Support job openings in the United States as of July 2026, with employment types broken down into 11% Full Time, 1% Part Time, 1% Contract, 83% Nights, and 4% Summer. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $95,021 per year, or $45.7 per hour.

Director of Customer Support

LeadsOnline

Plano, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

At LeadsOnline, we bridge the gap between technology and justice, empowering law enforcement agencies with cutting-edge solutions to close cases and serve their communities. This is a senior leadership role at the center of that mission: ensuring that every agency we serve-from a rural detective running a first search to a national program correlating ballistic evidence across borders-fully realizes the value of the tools they've invested in. Everything we do is grounded in our core values of Service, Energy, Ownership, and People, and we're looking for a leader who embodies them.
The Director of Customer Support is a senior leadership position that is responsible for shaping and executing the global strategy for Customer Support at LeadsOnline. Reporting directly to the Chief Commercial Officer (CCO), this role oversees a broad portfolio of services including customer care, user onboarding, technical support, training elements, communications, and quality assurance. The primary goal is to deliver exceptional customer experience, drive operational excellence, and enhance revenue retention across all regions.
As LeadsOnline transitions further toward a subscription-based SaaS model, the Customer Support function plays a pivotal role in supporting this evolution. The Director will lead a global team and collaborate closely with Sales, Marketing, Product Development, and other key stakeholders to ensure the Customer Support portfolio delivers measurable business value and aligns with market needs. This position is located in our Corporate Office in Plano, TX.
What You'll Do
Strategic Leadership
  • Develop and execute the global Customer Support strategy, ensuring alignment with business goals and market trends
  • Partner with Sales and Marketing to define and position Customer Support offerings that drive growth and customer value
  • Contribute to go-to-market strategies and support demand generation initiatives for customer solutions

Operational Excellence
  • Lead Customer Support teams across North America, Europe, Africa, and Asia, including Technical Support, Deployment, Security, Training, and QA functions
  • Monitor customer feedback and industry best practices to continuously improve service delivery and product support
  • Ensure consistency in service quality and operational standards across all regions

Customer Experience & Retention
  • Champion a customer-first mindset and ensure high levels of satisfaction and engagement
  • Manage escalations and serve as a trusted advisor to senior customer stakeholders
  • Build and maintain strong relationships with key customer decision-makers

Team & Talent Development
  • Attract, retain, and develop top talent across the Customer Support organization
  • Foster a culture of innovation, collaboration, and accountability
  • Mentor and coach team members, ensuring optimal staffing and utilization

Performance & Financial Management
  • Define and track KPIs to measure service effectiveness and customer outcomes
  • Manage budgets, forecasts, and resource planning to support strategic objectives
  • Provide input into the company's strategic plan and annual operating budget

Leadership Competencies
  • Strategic Thinking - Anticipates future trends and translates them into actionable strategies.
  • Customer Focus - Builds strong relationships and delivers customer-centric solutions.
  • Innovation - Encourages creativity and continuous improvement.
  • Collaboration - Works effectively across teams and functions.
  • Talent Development - Invests in people and builds high-performing teams.
  • Results Orientation - Delivers consistent outcomes under pressure.
  • Accountability - Holds self and others to high standards of performance.
  • Trust & Integrity - Builds credibility through honesty and authenticity.
  • Decision-Making - Makes timely, data-driven decisions that move the business forward.
  • Vision & Purpose - Inspires others with a compelling strategic direction.

Qualifications & Experience
  • Must be a US Citizen
  • Minimum 10 years of leadership experience in global customer service or support, ideally within SaaS, HaaS, or e-commerce environments
  • Proven success managing large, matrixed teams across multiple geographies
  • Transformation and change management experience preferred as we endeavor to integrate multiple teams, products, and service levels into one customer experience
  • Data-driven; keen understanding of core KPIs and ability to rally teams around them
  • Experience working with government clients (e.g., Public Safety, Defense) a plus
  • Expertise in quality assurance, testing, and validation processes
  • Demonstrated ability to lead through ambiguity, drive results, and influence outcomes
  • Excellent communication skills; additional languages are a plus
  • Bachelor's degree required; MBA or equivalent preferred
  • Certifications in Six Sigma, ITIL, Agile, or PMP are highly desirable

Benefits
As part of our comprehensive benefits package, LeadsOnline provides the following to eligible employees:
  • Compensation will be commensurate with experience.
  • Employee paid Medical, Dental, and Vision
  • Generous paid vacation
  • 401k with company matching
  • HSA with employer contributions
  • FSA
  • Supplemental coverage such as accident, critical illness, hospitalization, life
  • Short-Term and Long-Term Disability
  • Parental Leave

Why Join LeadsOnline?
Be part of a team where your work truly matters. Help law enforcement agencies serve their communities better while thriving in a supportive, mission-driven culture that values Service, Energy, Ownership, and People.
What You Can Expect From Us:
We serve with Energy, diligence, and persistence. We deeply believe the work we do makes a difference in the lives of our users, the communities they protect, and the victims they serve. Guided by Ownership, we continually push to make our products better and to make each other better. At LeadsOnline, we take our work seriously but not ourselves. You'll find joy, camaraderie, and fun in everything we do. That's Service, Energy, Ownership, and People in action.
LeadsOnline is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.
LeadsOnline maintains a drug-free workplace. The unlawful use, possession, or distribution of controlled substances or marijuana is strictly prohibited and will result in disciplinary action, up to and including termination.

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