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Direct To Consumer Jobs in Seattle, WA (NOW HIRING)

unybrands

Warehouse Associate (Part Time)

Poulsbo, WA · On-site

$17.25 - $20.50/hr

Powered by a proprietary technology stack built on NetSuite ERP with 200+ data integrations, our platform enables brands to thrive across marketplaces, direct-to-consumer channels, and brick-and ...

unybrands

Warehouse Associate

Poulsbo, WA · On-site

$17.25 - $20.50/hr

Powered by a proprietary technology stack built on NetSuite ERP with 200+ data integrations, our platform enables brands to thrive across marketplaces, direct-to-consumer channels, and brick-and ...

unybrands

Warehouse Associate (Part Time)

Poulsbo, WA · On-site

$16.25 - $19.50/hr

Powered by a proprietary technology stack built on NetSuite ERP with 200+ data integrations, our platform enables brands to thrive across marketplaces, direct-to-consumer channels, and brick-and ...

unybrands

Warehouse Associate

Poulsbo, WA · On-site

$16.25 - $19.50/hr

Powered by a proprietary technology stack built on NetSuite ERP with 200+ data integrations, our platform enables brands to thrive across marketplaces, direct-to-consumer channels, and brick-and ...

Hasbro

Director Analytics WOTC

Renton, WA · Hybrid

Hasbro's Direct-to-Consumer (DTC) platform connects fans worldwide through seamless, intelligent, and data-driven digital commerce experiences. As Director of Analytics, you will lead the vision ...

Hasbro

Director Analytics WOTC

Renton, WA · On-site

Hasbro's Direct-to-Consumer (DTC) platform connects fans worldwide through seamless, intelligent, and data-driven digital commerce experiences. As Director of Analytics, you will lead the vision ...

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Showing results 1-20

All JobsDirect To Consumer JobsDirect To Consumer Jobs in Seattle, WA

Direct To Consumer information

See Seattle, WA salary details

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How much do direct to consumer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for direct to consumer in Seattle, WA is $13.68, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $13.65 per hour, depending on experience, location, and employer.

What is a direct to consumer job?

A Direct To Consumer (DTC) job involves working for a company that sells products or services directly to customers, bypassing traditional retail channels or intermediaries. Professionals in DTC roles focus on building brand relationships, managing online sales channels, optimizing customer experiences, and using data-driven strategies to attract and retain customers. These roles can span marketing, e-commerce, customer support, logistics, and more, all with the goal of delivering a seamless and personalized experience from brand to buyer.

What are the key skills and qualifications needed to thrive as a direct to consumer manager?

To thrive as a Direct to Consumer (DTC) Manager, you need a solid background in e-commerce strategy, digital marketing, and analytics, often supported by a degree in marketing, business, or a related field. Familiarity with e-commerce platforms (such as Shopify or Magento), CRM systems, and digital advertising tools like Google Analytics and Facebook Ads Manager is essential. Strong communication, data-driven decision-making, and problem-solving abilities help you stand out in this role. These skills ensure successful customer acquisition, retention, and revenue growth in a rapidly evolving digital marketplace.

What are some common challenges faced by professionals in direct to consumer roles, and how can they be addressed?

Professionals in Direct To Consumer roles often encounter challenges such as rapidly shifting consumer preferences, the need for robust digital marketing strategies, and maintaining seamless customer experiences across online platforms. Staying agile and leveraging data analytics to understand customer behavior are key to addressing these challenges. Additionally, close collaboration with marketing, operations, and customer service teams helps ensure consistent messaging and efficient fulfillment, which are crucial for DTC success.

What is the difference between Direct To Consumer vs Customer Service Representative?

AspectDirect To ConsumerCustomer Service Representative
Required CredentialsVaries; often includes marketing, sales, or business backgroundCustomer service training, communication skills
Work EnvironmentOnline platforms, e-commerce settingsCall centers, retail stores, online support
Employer & IndustryDirect-to-consumer brands, e-commerce companiesAny industry with customer interaction
Search & Comparison IntentUnderstanding sales channels, marketing rolesCustomer support, communication skills

While both roles involve customer interaction, a Direct To Consumer professional focuses on marketing and sales directly to consumers through online channels, whereas a Customer Service Representative handles customer inquiries and support across various industries. The roles differ in skills, environment, and primary objectives but both are essential for customer engagement.

What are popular job titles related to Direct To Consumer jobs in Seattle, WA?

For Direct To Consumer jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Direct To Consumer jobs in Seattle, WA look for?

The top searched job categories for Direct To Consumer jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Direct To Consumer jobs?

Cities near Seattle, WA with the most Direct To Consumer job openings:

Direct To Consumer jobs near you
Infographic showing various Direct To Consumer job openings in Seattle, WA as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $28,450 per year, or $13.7 per hour.

Customer Service Specialist - Direct to Consumer

Brooks Running

Seattle, WA

$19.25 - $25.50/hr

Temporary

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Job description

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive - whether it's a headspace, a feeling, or a finish line. 

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:  

  • Runner First 
    • We act in the best interest of the runner
  • Word is Bond 
    • We do what we say we'll do 
  • Champion Heart  
    • We give our all in everything we do  
  • There is no "I" in Run 
    • We stay generous with our humanity 
  • Keep Moving 
    • We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement - because we're all moving towards something. Let's run there.   


Your Job:

The Runner Experience Team provides a world class customer service experience to all who run, every day, in a run happy way. 

As a Temporary Runner Experience Specialist (Customer Service Specialist), you will respond enthusiastically to emails, calls, social media, chats, text and product reviews during our busiest season.
 
Details:
This is a temporary full-time position.
Start date: October 19, 2026 
(Note: You will be required to attend virtual trainings in your first and second full week upon your start - Monday through Friday, 8am to 5pm PT)
End Date: March 12, 2027
 
You will be responsible for providing expert product knowledge and supporting all areas of the business where a direct connection to a runner is present, including providing support for our website, marketing and events, and retail partners as well as fulfilling our product guarantee by evaluating product issues and providing solutions for runners. You will gather data on opportunities for improvement in the customer experience to keep us driving forward. You will be the first and last point of contact to resolve customer inquiries and concerns, ensuring conversations end with a surprised and delighted customer, every time. 
Responsibilities:
  • Be available to answer calls up to 8 hours a day and respond to other written contact channels (including social media, chat, text) as needed.
  • Ability to work any hours between 6am-5pm PDT, Sunday-Friday, and some holidays.
  • Communicate to customers with a passion for service and a sincere desire to help
  • Seek positive, timely solutions to all customer's questions and concerns, using a variety of system resources
  • Learn about our products via onsite training and provide expert product advice, acting as a brand ambassador.
  • Order administration including placing, tracking & modifying orders, processing returns, and researching delays or errors.
  • Evaluate and track root cause of customer contacts to provide data for continuous improvement, reporting recurring issues quickly to appropriate leadership.
  • Respond to challenging situations positively, de-escalate frustrated customers
  • Evaluate situational needs to determine and execute appropriate solutions
  • Manage time effectively and exhibit a strong ability to multi-task
  • Access and combine information from multiple systems to provide order details and analyze problems when they occur
  • Assist with order fulfillment when automated processes fail
  • Recognize potential fraudulent web transactions and escalate when appropriate
  • Work with cross-functional teams to assist customers
  • Other duties as assigned.
Qualifications:
  • Available to work 40 hours a week from October 19, 2026 to March 12, 2027.
  • Associates degree or 1+ years customer service experience required (Contact Center or Specialty Run experience a bonus!)
  • Computer proficiency: Word, Excel, Outlook, Social Media
  • Accuracy in typing (60 wpm), spelling and grammar.
  • Excellent verbal and written communication skills, demonstrating effective listening through concise, clear communication.
  • Can work in a fast-paced environment while maintaining a positive attitude, balancing conflicting priorities to execute the most urgent work first
  • Ability to learn various business systems and navigate between them to execute job efficiently
  • Ability to manage adverse situations positively
  • Proven ability to work effectively independently as well as with a team
  • Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company.
  • Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another.
  • Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments' operations and/or morale; "connecting the dots."
  • Ability to quickly analyze the details of a situation and provide solutions, making recommendations when multiple solutions exists to create the best outcomes.
  • Demonstration of innovation and initiative - always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary.
  • Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community.
  • Embraces and lives the Brooks values!

Compensation: Our compensation reflects the cost of labor across US geographic markets. 

Employees based out of the Brooks Seattle HQ office receive an hourly rate of $21.50, and these positions follow an onsite schedule that includes four days per week in the office. 

Please note that we are unable to consider applications from areas where the local minimum wage exceeds these rates.

Other: Brooks is proud to offer a robust benefits package to our employees and their families!  

Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.

Holidays/Sick Leave- Paid company holidays, paid sick and parental leave.

Perks- including product discounts, employee recognition, fitness discounts, volunteer and donation benefits. 


At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.

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