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Direct To Consumer Jobs in Tennessee (NOW HIRING)

Primo Brands

Service Technician

Knoxville, TN

$19/hr

Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water ...

Primo Brands

Service Technician

Knoxville, TN · On-site

$19/hr

Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water ...

Williams-Sonoma

Director of Transportation

Memphis, TN · On-site

Parcel Operations & Optimization Own the enterprise parcel strategy supporting direct-to-consumer, eCommerce, retail replenishment, and B2B shipments. * Develop multi-carrier parcel strategies across ...

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Direct To Consumer information

What is a direct to consumer job?

A Direct To Consumer (DTC) job involves working for a company that sells products or services directly to customers, bypassing traditional retail channels or intermediaries. Professionals in DTC roles focus on building brand relationships, managing online sales channels, optimizing customer experiences, and using data-driven strategies to attract and retain customers. These roles can span marketing, e-commerce, customer support, logistics, and more, all with the goal of delivering a seamless and personalized experience from brand to buyer.

What are the key skills and qualifications needed to thrive as a direct to consumer manager?

To thrive as a Direct to Consumer (DTC) Manager, you need a solid background in e-commerce strategy, digital marketing, and analytics, often supported by a degree in marketing, business, or a related field. Familiarity with e-commerce platforms (such as Shopify or Magento), CRM systems, and digital advertising tools like Google Analytics and Facebook Ads Manager is essential. Strong communication, data-driven decision-making, and problem-solving abilities help you stand out in this role. These skills ensure successful customer acquisition, retention, and revenue growth in a rapidly evolving digital marketplace.

What are some common challenges faced by professionals in direct to consumer roles, and how can they be addressed?

Professionals in Direct To Consumer roles often encounter challenges such as rapidly shifting consumer preferences, the need for robust digital marketing strategies, and maintaining seamless customer experiences across online platforms. Staying agile and leveraging data analytics to understand customer behavior are key to addressing these challenges. Additionally, close collaboration with marketing, operations, and customer service teams helps ensure consistent messaging and efficient fulfillment, which are crucial for DTC success.

What is the difference between Direct To Consumer vs Customer Service Representative?

AspectDirect To ConsumerCustomer Service Representative
Required CredentialsVaries; often includes marketing, sales, or business backgroundCustomer service training, communication skills
Work EnvironmentOnline platforms, e-commerce settingsCall centers, retail stores, online support
Employer & IndustryDirect-to-consumer brands, e-commerce companiesAny industry with customer interaction
Search & Comparison IntentUnderstanding sales channels, marketing rolesCustomer support, communication skills

While both roles involve customer interaction, a Direct To Consumer professional focuses on marketing and sales directly to consumers through online channels, whereas a Customer Service Representative handles customer inquiries and support across various industries. The roles differ in skills, environment, and primary objectives but both are essential for customer engagement.

What are popular job titles related to Direct To Consumer jobs in Tennessee?

For Direct To Consumer jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Direct To Consumer jobs in Tennessee look for?

The top searched job categories for Direct To Consumer jobs in Tennessee are:

What cities in Tennessee are hiring for Direct To Consumer jobs?

Cities in Tennessee with the most Direct To Consumer job openings:

Direct To Consumer jobs near you
Infographic showing various Direct To Consumer job openings in Tennessee as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution.

Transportation Director

Williams-Sonoma Inc.

Memphis, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Williams-Sonoma rating

6.5

Company rating: 6.5 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

Williams-Sonoma, Inc Supply Chain Overview
By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.
  • Over 4,000 Full-Time Associates across the Supply Chain.
  • 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
    • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
  • Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi.
    • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture.
  • Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN.
  • 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey.

The Transportation Director position is located in Memphis, TN.
We are seeking a highly accomplished transportation leader to oversee the strategy, execution, and continuous improvement of our end-to-end transportation network. This role is responsible for leading all transportation modes, including Less-than-Truckload (LTL), Full Truckload (FTL), Intermodal, Parcel, Ocean, and Air Freight, while optimizing service, cost, network efficiency, and customer experience.
Partner closely with Distribution Operations, Supply Planning, Inventory Management, Merchandising, Customs Compliance, Finance, Customer Care, Procurement, and Technology to ensure our transportation network supports business growth while maintaining operational excellence.
This position requires an executive who combines strategic vision with operational discipline, excels in data-driven decision making, and is passionate about developing people and building high-performing teams.

You'll be excited about this opportunity because you will:
  • Develop and execute an enterprise transportation strategy supporting domestic and international operations.
  • Optimize transportation networks across LTL, Truckload, Intermodal, Parcel, Ocean, and Air.
  • Lead transportation procurement, carrier sourcing, contract negotiations, and annual bid events.
  • Develop long-term network strategies that improve service, resiliency, and cost efficiency.
  • Monitor transportation market conditions and proactively adjust network strategies. Responsibilities include capacity planning, routing optimization, carrier management, peak season readiness, transportation procurement, and performance management.
  • Own the enterprise parcel strategy supporting direct-to-consumer, eCommerce, retail replenishment, and B2B shipments.
  • Develop multi-carrier parcel strategies across multiple parcel carriers, and emerging last-mile providers.
  • Lead parcel carrier negotiations and optimize transportation spend while maintaining service commitments.
  • Drive parcel optimization initiatives including zone skipping, carrier diversification, consolidation, dimensional weight reduction, packaging optimization, and routing improvements.
  • Monitor parcel KPIs including cost per package, on-time delivery, transit performance, delivery exceptions, claims, and customer experience.
  • Partner with Distribution Centers to improve carton utilization, packaging efficiency, and shipping profiles.
  • Ensure peak season parcel capacity and network resiliency.

Partner closely with Customs Compliance and Global Sourcing teams to ensure efficient inbound transportation and regulatory compliance.
Carrier Management:
  • Build executive relationships with transportation providers.
  • Negotiate transportation contracts and service agreements.
  • Develop carrier scorecards measuring cost, service, capacity, claims, and performance.
  • Drive continuous improvement initiatives with transportation partners.

Financial & Operational Leadership:
  • Manage a multi-million-dollar transportation budget.
  • Lead freight forecasting, budgeting, and transportation productivity initiatives.
  • Identify opportunities to reduce freight costs while protecting service levels.
  • Utilize transportation analytics to support strategic decision making.

Analytics & Continuous Improvement:
  • Develop transportation dashboards and executive KPI reporting.
  • Analyze transportation performance, cost-to-serve, carrier utilization, and network efficiency.
  • Lead transportation optimization projects using data and analytics.
  • Champion continuous improvement and process simplification.

Cross-Functional Leadership:
Collaborate with:
  • Distribution Operations.
  • Inventory Planning.
  • Supply Planning.
  • Customer Care.
  • Merchandising.
  • Finance.
  • Customs Compliance.
  • Procurement.
  • Information Technology.

Build strong partnerships across the organization and influence strategic decisions through collaboration and data.
Lead, coach, and develop a high-performing transportation organization by:
  • Building strong leadership talent.
  • Coaching and mentoring managers and individual contributors.
  • Creating clear accountability and performance expectations.
  • Supporting succession planning and employee development.
  • Fostering a culture of collaboration, innovation, inclusion, and continuous improvement.

Demonstrated expertise in:
  • LTL.
  • Full Truckload.
  • Intermodal.
  • Parcel Operations.
  • Ocean Freight.
  • Air Freight.
  • Carrier Procurement.
  • Transportation Management Systems (TMS).
  • Transportation Analytics.
  • Network Optimization.
  • Routing Guides.
  • Freight Audit and Payment.
  • Transportation Procurement.
  • Preferred experience with Infor, Power BI, SQL, SAP, Oracle, Manhattan, Blue Yonder, or similar transportation and analytics platforms.

Leadership Competencies:
The ideal candidate will demonstrate:
  • Strategic thinking with the ability to translate vision into execution.
  • Strong executive presence and communication skills.
  • Exceptional financial and analytical acumen.
  • Customer-focused decision making.
  • A collaborative leadership style that builds trust across the organization.
  • Proven ability to influence without authority.
  • Calm, decisive leadership during periods of change and operational disruption.
  • A continuous improvement mindset with a passion for innovation.
  • High integrity, accountability, and ownership.
  • A commitment to coaching, mentoring, and developing future leaders.
Success in this role will be measured by:
  • Improved on-time delivery performance.
  • Reduced transportation cost per shipment and cost per package.
  • Improved parcel, LTL, Truckload, Ocean, and Air carrier performance.
  • Increased transportation network resiliency during peak seasons.
  • Enhanced carrier scorecards and supplier relationships.
  • Improved transportation visibility and executive reporting.
  • Measurable productivity improvements and freight savings.
  • Strong employee engagement, leadership development, and succession planning.

We are looking for a leader who can think strategically, execute operationally, leverage analytics to drive decisions, and inspire teams to deliver world-class transportation performance across all modes. This individual should be equally comfortable presenting transportation strategy to executive leadership as they are partnering with operations teams to solve complex day-to-day transportation challenges.

Check out some of the required qualifications we are looking for in amazing candidates:
  • Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or a related field.
  • At least 10+ years of progressive transportation leadership experience.
  • At least 5 years leading managers and cross-functional teams.
  • Experience managing domestic and international transportation networks.

Our company benefits are second to none in the industry:
  • Generous discount on all Williams-Sonoma, Inc. brand products.
  • 401(k) plan and other investment opportunities.
  • Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance.
  • For more information on our benefits offers, please visit MyWSIBenefits.com.
  • To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required).
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