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Direct To Consumer Jobs in Ontario (NOW HIRING)

Dyson GmbH

Head of Direct, Canada

Toronto, ON · On-site

$162 - $202/hr

The Head of Direct (eCommerce) is responsible for defining and delivering the growth strategy for Dyson Canada's eCommerce and Direct-to-Consumer (DTC) business. This role owns the Direct P&L and ...

Financeit

Senior Director, Strategic Programs

Toronto, ON · On-site

CA$150K - CA$175K/yr

Lead rigorous quantitative analysis and hypothesis testing to identity new product opportunities, conversion bottlenecks, drop-off points, and growth opportunities within our Direct-to-Consumer ...

Financeit

Senior Director, Strategic Programs

Toronto, ON · On-site +1

CA$150K - CA$175K/yr

Lead rigorous quantitative analysis and hypothesis testing to identity new product opportunities, conversion bottlenecks, drop-off points, and growth opportunities within our Direct-to-Consumer ...

Molson Coors

Manager Consumer Insights

Toronto, ON · On-site

... of consumer learning plans, supporting the total Molson Coors Canadian portfolio.  You will ... This position reports to the Director of Brand Insights and works closely with marketing leadership ...

Leinenkugel's

Manager Consumer Insights

Toronto, ON

This position reports to the Director of Brand Insights and works closely with marketing leadership ... In this role, you will set the consumer learning agenda for brand teams, inclusive of brand ...

VML

Strategy Director

Toronto, ON

The automotive retail ecosystem is undergoing a massive transformation-driven by EV adoption, direct-to-consumer models, digital retailing platforms, and evolving mobility habits. In this role, you ...

Talencore

CA$70K - CA$90K/yr

You will expand the Company's presence across Amazon, direct-to-consumer platforms, the Partner Portal, physical retailers, distributors and commercial accounts. This is an opportunity to build a ...

Miele

Director of Supply Chain Management

Vaughan, ON

CA$180K - CA$200K/yr

Experience working in a cross matrixed environment * 5 plus years' experience in a direct-to-consumer environment * Ability to lead multiple businesses; good understanding of white goods business

Alliance Search Partners

Marketing Manager

Toronto, ON · Remote

$120K - $140K/yr

Owns the Canada marketing agenda across Direct-to-Consumer, Amazon and retail channels, acting as the local brand guardian and voice of Canada customer, bringing market, channel, competitor and ...

Alliance Search Partners

Marketing Manager

Toronto, ON · Remote

$120K - $140K/yr

Owns the Canada marketing agenda across Direct-to-Consumer, Amazon and retail channels, acting as the local brand guardian and voice of Canada customer, bringing market, channel, competitor and ...

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All JobsDirect To Consumer JobsDirect To Consumer Jobs in Ontario

Direct To Consumer information

What is a direct to consumer job?

A Direct To Consumer (DTC) job involves working for a company that sells products or services directly to customers, bypassing traditional retail channels or intermediaries. Professionals in DTC roles focus on building brand relationships, managing online sales channels, optimizing customer experiences, and using data-driven strategies to attract and retain customers. These roles can span marketing, e-commerce, customer support, logistics, and more, all with the goal of delivering a seamless and personalized experience from brand to buyer.

What are the key skills and qualifications needed to thrive as a direct to consumer manager?

To thrive as a Direct to Consumer (DTC) Manager, you need a solid background in e-commerce strategy, digital marketing, and analytics, often supported by a degree in marketing, business, or a related field. Familiarity with e-commerce platforms (such as Shopify or Magento), CRM systems, and digital advertising tools like Google Analytics and Facebook Ads Manager is essential. Strong communication, data-driven decision-making, and problem-solving abilities help you stand out in this role. These skills ensure successful customer acquisition, retention, and revenue growth in a rapidly evolving digital marketplace.

What are some common challenges faced by professionals in direct to consumer roles, and how can they be addressed?

Professionals in Direct To Consumer roles often encounter challenges such as rapidly shifting consumer preferences, the need for robust digital marketing strategies, and maintaining seamless customer experiences across online platforms. Staying agile and leveraging data analytics to understand customer behavior are key to addressing these challenges. Additionally, close collaboration with marketing, operations, and customer service teams helps ensure consistent messaging and efficient fulfillment, which are crucial for DTC success.

What is the difference between Direct To Consumer vs Customer Service Representative?

AspectDirect To ConsumerCustomer Service Representative
Required CredentialsVaries; often includes marketing, sales, or business backgroundCustomer service training, communication skills
Work EnvironmentOnline platforms, e-commerce settingsCall centers, retail stores, online support
Employer & IndustryDirect-to-consumer brands, e-commerce companiesAny industry with customer interaction
Search & Comparison IntentUnderstanding sales channels, marketing rolesCustomer support, communication skills

While both roles involve customer interaction, a Direct To Consumer professional focuses on marketing and sales directly to consumers through online channels, whereas a Customer Service Representative handles customer inquiries and support across various industries. The roles differ in skills, environment, and primary objectives but both are essential for customer engagement.

What are popular job titles related to Direct To Consumer jobs in Ontario?

For Direct To Consumer jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Direct To Consumer jobs in Ontario look for?

The top searched job categories for Direct To Consumer jobs in Ontario are:

Direct To Consumer jobs near you
Infographic showing various Direct To Consumer job openings in Ontario as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% In-person job distribution.

Associate Director, Direct-to-Consumer

EQ Bank | Canada's Challenger Bank

Toronto, ON

Full-time

Medical, Dental, Vision, Life, PTO

Posted 25 days ago

Job description

Join a Challenger
At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. 
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving?  The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. 
We can't wait to get to know you! 


The Work

Reporting to the VP, Decumulation, the Associate Director, Direct-to-Consumer is responsible for leading and growing EQ Bank's D2C channel for reverse mortgages. This role owns the full end-to-end consumer journey - from marketing and acquisition to conversion, customer experience, and retention - with accountability for growth, profitability, and operational excellence. 

The Associate Director will set strategy, build the capabilities, and lead the cross-functional teams (sales, marketing, operations, and technology) required to deliver an exceptional customer experience and accelerate the channel's growth. Acting as the connective tissue between marketing, product, credit, and technology, this leader will ensure the D2C business runs as a cohesive, high-performing engine focused on lead quality, conversion, and lifetime customer value. 

The Core Responsibilities

Strategic Leadership 

  • Define and execute the Direct-to-Consumer growth strategy, including annual sales, marketing, and P&L objectives working collaboratively with the leaders of each of these functions. 

  • Translate corporate goals into actionable plans for marketing, sales, and service execution. 

  • Partner with Strategy and Marketing to optimize the value proposition, pricing, and go-to-market strategies for D2C offerings. 

Customer Acquisition & Sales Performance 

  • Oversee the lead generation strategy and execution between Marketing and Product optimizing for CAC, quality of customers and number of customers.   

  • Oversee the team managing all inbound leads, ensuring exceptional customer experience, rapid response times, and strong conversion metrics. 

  • Define the overall strategy to manage inbound leads and outbound communications for the channel.  

  • Continuously optimize the sales funnel from awareness through application to funding, identifying friction points and opportunities for improvement. 

  • Work with marketing to define the nurture strategy and oversee execution. Optimize the direct-to-consumer journey including marketing support.  

  • Implement and monitor KPIs that measure lead quality, conversion, cost per acquisition, and customer satisfaction. 

Operational Excellence & Enablement 

  • Build and refine processes, tools, and training to enable efficient and consistent execution across the D2C funnel. 

  • Lead CRM and digital tool strategy and implementation to support scalability and performance. 

  • Ensure data quality, compliance, and regulatory adherence across all customer touchpoints. 

Technology & Innovation 

  • Champion digital transformation within the D2C business - leveraging automation, analytics, and new technologies (e.g., chatbots, AI lead scoring) to enhance efficiency and customer experience. 

  • Partner with Technology and Data teams to evolve the sales and marketing tech stack, enabling real-time insights and streamlined workflows. 

People Leadership 

  • Lead, coach, and develop a high-performing team across sales operations, customer engagement, and marketing enablement. 

  • Foster a culture of accountability, collaboration, and continuous improvement. 

  • Champion the voice of the customer and frontline teams across the organization. 

Cross-Functional Collaboration 

  • Work closely with Legal & Compliance, Credit, Product, and Marketing to ensure alignment on programs, policies, and brand standards. 

  • Serve as the business owner for all D2C initiatives, driving alignment and decision-making across multiple stakeholders. 

Let's Talk About You

  • Bachelor's degree in Business, Marketing, Economics, or related field. 

  • 10+ years of experience in direct-to-consumer leadership roles spanning sales, marketing, or operations; experience in financial services or fintech an asset. 

  • Ideally experience as a General Manager with many indirect relationships being managed. 

  • Proven track record in building and scaling high-performing D2C sales and marketing organizations. 

  • Deep experience with CRM systems (Microsoft Dynamics preferred), performance dashboards, and marketing/sales automation tools. 

  • Strong analytical, strategic, and financial acumen, with the ability to interpret data and translate insights into action. 

  • Demonstrated success leading cross-functional teams and managing multiple priorities in a fast-paced, growth-oriented environment. 

  • Excellent communication and leadership skills with the ability to influence at all levels. 

Key Areas of Focus

Job Complexities/Thinking Challenges:  

  • Requires a balance of strategic thinking and hands-on execution, driving both growth and operational discipline. 

  • Must quickly understand the product, market, and customer base to make informed decisions that drive revenue and customer satisfaction. 

  • Operates in a dynamic, high-growth environment requiring adaptability, creativity, and a test-and-learn mindset. 

  • Involves collaboration across multiple departments with competing priorities - requiring strong relationship-building and influence skills. 

  • Must maintain a start-up mentality within a larger organization, combining entrepreneurial drive with structure and accountability. 

Accountability:  

  • The incumbent will directly manage the Customer Experience Sales Team (4 individuals today) and have dotted line accountability of marketing, technology, contact centre, underwriting and servicing responsibilities.  

  • The individual will be responsible for making decisions that drive the key metrics for this role - prospects, leads, applications and funding. 

Internal/External Contacts: 

  • The individual will manage and interact with marketing and technology suppliers including our record agency, SEO provider, POS provider etc.  

  • This will involve helping set the strategy, managing execution and key metrics related to these external contacts. Additionally, this individual will help negotiate key contracts for approval by the VP, Decumulation.  

  • Internally, key contacts include: marketing, technology, contact centre, underwriting and servicing.  

Physical Demands/Working Conditions: 

  • The job will require the individual to be in office 1-5 days a week with a few meetings a month with suppliers / vendors a quarter that will take place around Toronto. No travel is expected outside Ontario.  

  • This role is not physically demanding and will require the individual to spend most of the day at a desk.  

What we offer [For full-time permanent roles]
 
Competitive discretionary bonus 
Market leading RRSP match program
  Medical, dental, vision, life, and disability benefits
  Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days 
  Virtual events to connect with your fellow colleagues
  Professional development and comprehensive Career Development program
  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
 
The incumbent will be working hybrid and in office time will be spent working from EQ Bank's additional office space located at 2200-25 Ontario Street, Toronto, ON.


Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We're equally committed to supporting your growth, both professionally and personally.

We provide a barrierfree recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration. 
To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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