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Direct Support Professional Jobs in Whitby, ON (NOW HIRING)

Open Text Inc.

Manager, Premium Support

Richmond Hill, ON · On-site

CA$92K - CA$138K/yr

Develop strong relationships with Director/VP level employees at OT both Internal and Customer ... All decisions regarding hiring are made by qualified human professionals, and we continuously ...

Rentokil Initial

Support Services Administrator

Concord, ON · On-site

CA$43K - CA$45K/yr

... professional environment * Demonstrated proficiency with Microsoft Word, Excel and Power-Point ... Prioritize work without direct supervision * Strong communication (verbal and written) * Able to ...

Millerknoll

Sales Support Specialist

Toronto, ON · On-site

CA$24.76 - CA$30.96/hr

... visits; and direct assistance to representatives as inside partner. Additional job-related ... Ability to handle problem resolution professionally and with confidence; such as price, delivery ...

Rentokil Initial

Support Services Administrator

Concord, ON · On-site

CA$43K - CA$45K/yr

... professional environment * Demonstrated proficiency with Microsoft Word, Excel and Power-Point ... Prioritize work without direct supervision * Strong communication (verbal and written) * Able to ...

CIBC

Fall 2026 Direct Applicant Portal

Toronto, ON · On-site

We need talented, passionate professionals who are dedicated to doing what's right for our clients ... wellbeing support and additional offers such as employee and family assistance programs and ...

BGBx

Art Supervisor

Toronto, ON · On-site

CA$100K - CA$116K/yr

... providing direct support to the Creative Director, particularly in the areas of creative ... Encourages the professional development of department staff * Ensures the efficient visual ...

Tapestry, Inc.

Sales Support Associate I

Vaughan, ON · On-site

Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit ... Welcome clients with warmth and professionalism; anticipate needs and provide personalized ...

CIBC US

Fall 2026 Direct Applicant Portal

Toronto, ON · On-site

We need talented, passionate professionals who are dedicated to doing what's right for our clients ... wellbeing support and additional offers such as employee and family assistance programs and ...

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All JobsDirect Support Professional JobsDirect Support Professional Jobs in Whitby, ON

Direct Support Professional information

What is a direct support professional?

Direct Support Professionals (DSPs) are caregivers who assist individuals with intellectual and developmental disabilities in their daily lives. They help with personal care, medication management, meal preparation, and transportation, while also supporting clients in achieving personal goals and participating in community activities. DSPs play a vital role in promoting independence, dignity, and quality of life for those they support.

What are some common challenges direct support professionals face when supporting individuals with disabilities, and how can they effectively handle them?

Direct Support Professionals (DSPs) often encounter challenges such as managing behavioral outbursts, ensuring effective communication with nonverbal individuals, and balancing the need for independence with safety. Handling these situations requires patience, empathy, and strong problem-solving skills. Many DSPs find it helpful to use individualized behavior support plans, maintain clear communication with team members, and participate in ongoing training. Building trust and understanding the unique needs of each individual also play a key role in overcoming daily challenges.

What are the key skills and qualifications needed to thrive as a direct support professional, and why are they important?

To thrive as a Direct Support Professional, you need a high school diploma or equivalent, basic caregiving knowledge, and an understanding of developmental disabilities. Familiarity with documentation systems, incident reporting tools, and sometimes CPR/First Aid certification is typically required. Patience, strong interpersonal skills, and empathy are crucial soft skills for effectively supporting individuals and building trust. These skills are vital for ensuring client safety, promoting independence, and delivering compassionate care tailored to each individual's needs.

What is the difference between Direct Support Professional vs Personal Care Assistant?

AspectDirect Support ProfessionalPersonal Care Assistant
CertificationsCPR, First Aid, sometimes specialized trainingCPR, First Aid often required
Work EnvironmentAssisting individuals with disabilities in community or residential settingsProviding personal care in private homes or facilities
Employer & IndustryNonprofits, government agencies, healthcare providersHome care agencies, private clients

Both roles involve assisting individuals with daily activities, often requiring similar certifications like CPR and First Aid. However, Direct Support Professionals typically work in community or residential settings supporting people with disabilities, while Personal Care Assistants mainly provide personal care services in private homes. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

Where do direct support professionals get paid the most?

Direct Support Professionals tend to earn higher wages in regions with a higher cost of living and greater demand for healthcare and social services, such as certain metropolitan areas. States or areas with a strong focus on healthcare, social services, or specialized care often offer higher pay rates for this role. Factors like experience, certifications, and the specific employer also influence salary levels.
More about Direct Support Professional jobs

What cities near Whitby, ON are hiring for Direct Support Professional jobs?

Cities near Whitby, ON with the most Direct Support Professional job openings:

Direct Support Professional jobs near you
Infographic showing various Direct Support Professional job openings in Whitby, ON as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Manager, End User Support Services

Mackenzie Health

Richmond Hill, ON • On-site, Remote

Full-time

Re-posted 10 days ago

Job description

Job DescriptionReporting to the Director, Application and End-user Support, the Manager, End User Support Services will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement. The Manager, End User Support Services  will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.     Contribute to safe, quality care by:
  • Managing a workload effectively in a fast-paced environment.
  • Addressing and resolving issues in a productive, respectful manner.
  • Exercising sound professional judgment and using best practice guidelines.
  • Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.
What must you have?
  • Bachelor's degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
  • Minimum 5 - 7 years' recent related career experience in a large, complex organization.
  • Minimum 2 - 3 years' recent related career experience in management.
  • Experience with platforms such as:
    • ServiceNow ITSM solution
    • Active Directory
    • Microsoft Exchange
    • Office365
    • Windows Operating Systems
    • Microsoft Office
    • VPN
    • Enterprise antivirus
    • Mobile Devices
    • AV Equipment
 What else do you bring?
  • Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
  • Critical thinking and problem-solving skills that enable quick resolution of issues.
  • Leadership abilities including the abilities to teach, direct and motivate staff.
  • Professionalism, attention to detail and focused customer service ethic.
  • Ability to handle and prioritize multiple demands concurrently.
  • Exercises initiative and good judgment with ability to multi-task.
  • Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
  • Demonstrated expertise in IT applications.
  • Ability to translate clinical/non- clinical issue into IT solutions.
  • Demonstrated commitment to professional development.
  • Demonstrated ability to promote and manage change.
  • Ability to work independently and as a member of a team.
  • Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Ability to perform the essential duties of the job.
  • Effectively uses empathy in interactions with others.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
 Preferably, your profile also includes:
  • ITIL Certification an asset.
  • Project Management Professional (PMP) Designate is an asset.
 *You may be required to work at any site of Mackenzie Health.---

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

---#MackenzieHealthCareers, #LI-JB2Employment Type: OTHER

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