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Direct Support Professional Jobs in Kitchener, ON

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Director, Wastewater

Kitchener, ON · On-site

Direct the planning and execution of wastewater treatment facilities, sewage collection systems ... Licensed Professional Engineer (P.Eng.) in Ontario. * Minimum 15 years of progressively responsible ...

Arcticwolf

Director, Tech Leads

Waterloo, ON · On-site

Own the professional development strategy and career progression for the Technical Lead population ... Ensure Technical Leads are effectively supporting UAT, feedback loops, and platform improvements

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Direct Support Professional information

What is a direct support professional?

Direct Support Professionals (DSPs) are caregivers who assist individuals with intellectual and developmental disabilities in their daily lives. They help with personal care, medication management, meal preparation, and transportation, while also supporting clients in achieving personal goals and participating in community activities. DSPs play a vital role in promoting independence, dignity, and quality of life for those they support.

What are some common challenges direct support professionals face when supporting individuals with disabilities, and how can they effectively handle them?

Direct Support Professionals (DSPs) often encounter challenges such as managing behavioral outbursts, ensuring effective communication with nonverbal individuals, and balancing the need for independence with safety. Handling these situations requires patience, empathy, and strong problem-solving skills. Many DSPs find it helpful to use individualized behavior support plans, maintain clear communication with team members, and participate in ongoing training. Building trust and understanding the unique needs of each individual also play a key role in overcoming daily challenges.

What is the difference between Direct Support Professional vs Personal Care Assistant?

AspectDirect Support ProfessionalPersonal Care Assistant
CertificationsCPR, First Aid, sometimes specialized trainingCPR, First Aid often required
Work EnvironmentAssisting individuals with disabilities in community or residential settingsProviding personal care in private homes or facilities
Employer & IndustryNonprofits, government agencies, healthcare providersHome care agencies, private clients

Both roles involve assisting individuals with daily activities, often requiring similar certifications like CPR and First Aid. However, Direct Support Professionals typically work in community or residential settings supporting people with disabilities, while Personal Care Assistants mainly provide personal care services in private homes. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are the key skills and qualifications needed to thrive as a direct support professional, and why are they important?

To thrive as a Direct Support Professional, you need a high school diploma or equivalent, basic caregiving knowledge, and an understanding of developmental disabilities. Familiarity with documentation systems, incident reporting tools, and sometimes CPR/First Aid certification is typically required. Patience, strong interpersonal skills, and empathy are crucial soft skills for effectively supporting individuals and building trust. These skills are vital for ensuring client safety, promoting independence, and delivering compassionate care tailored to each individual's needs.

Where do direct support professionals get paid the most?

Direct Support Professionals tend to earn higher wages in regions with a higher cost of living and greater demand for healthcare and social services, such as certain metropolitan areas. States or cities with a strong focus on healthcare, social services, or specialized care often offer higher pay rates for this role. Factors like experience, certifications, and the specific employer also influence salary levels.
More about Direct Support Professional jobs

What job categories do people searching Direct Support Professional jobs in Kitchener, ON look for?

The top searched job categories for Direct Support Professional jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Direct Support Professional jobs?

Cities near Kitchener, ON with the most Direct Support Professional job openings:

Direct Support Professional jobs near you
Infographic showing various Direct Support Professional job openings in Kitchener, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Account Executive, Business Sales - Burlington

OSL Direct Services

Burlington, ON • On-site

CA$80K - CA$90K/yr

Full-time

Medical, Dental

Re-posted yesterday

Job description

OSL offers an uncapped commission structure!

Account Executive, Business Sales

At OSL, we hire passionate, driven people to be those sales leaders and who are ready for their next big career move. OSL people are professional, willing to adapt and learn new skills, and are social by nature. Our people are what make OSL an award-winning, leading sales and operational organization.

Currently, we are actively seeking Account Executives, for our Small & Medium Business Sales & Marketing Team for our client, Bell Canada. Fueled by cutting-edge fiber optic and wireless networks, our client Bell Canada delivers world-class entertainment and communication services to residential, business, and public sector customers across Canada. If you are a motivated and results-driven individual with a passion for chasing goals and realizing big dreams, we invite you to join our winning team! 

What does OSL Direct offer?

  • Competitive base pay, car allowance plus lucrative uncapped commission structure, monthly bonuses, and rewards that can total up to $80,000 - $90,000 per year and more depending on performance. Our top performers are making close to six figure incomes
  • Paid car allowance, access to a vehicle is required for this role.
  • Tools for success: Smartphone & tablet, business cards, ID badge, Salesforce CRM
  • Training in Bell products and services to help you master your role
  • Job shadowing to set you up for success
  • Ongoing coaching, learning, and development opportunities
  • Internal career growth
  • 25% discount on your personal residential Bell services
  • Company benefits including health and dental coverage (individual coverage paid 100% by the employer)
  • Fulltime flexible work schedule; evening and some weekend work are required to maximize customer contact

Here’s where you come in…

  • Establish and support the sale of Bell products to small businesses through a variety of hunting strategies.
  • Work from a list of potential customers in the territory to promote Bell products such as Bell business landlines, internet, TV and mobility
  • Visit Small Business customers in-person to prospect for these products.
  • Identify the specific needs of companies and offer tailor-made solutions while offering impeccable customer service.
  • Participate in weekly team meetings to develop strategies.         
  • Use the Salesforce CRM system to assist with territory and funnel management
  • Demonstrate optimism, empathy and integrity to represent our Bell Canada customer's brand.

Do you have the keys to success?

  • Ambitious and proactive with an entrepreneurial mentality.
  • Meticulous in managing your time, evaluating priorities and achieving your tasks and goals.
  • Motivated to work in a rapidly changing environment where every day is rewarding
  • Persistent and motivated to achieve your goals
  • Full-time availability of 37.5 hours per week
  • A valid driver's license and access to a personal vehicle.
  • 1 year of B2B experience in direct sales
  • Knowledge of CRM system (Salesforce)

Why OSL?

We are stoked to announce that OSL Retail Services has been recognized as a Winner in LinkedIn’s 2021 Talent Awards! 

The Talent Awards are a celebration of teams around the world who are moving the talent industry forward in innovative ways and we are thrilled to announce that OSL Retail Services has taken 1st place in the category of ‘Best Culture of Learning (1,000-10,000 employees)’.

This award is particularly special to our organization as we continue to drive a culture of #belonging across the organization through learning and development. We are proud of our entire OSL family as well as our business partners across North America who have supported us throughout this journey and have gotten us this prestigious recognition. Congratulations as well to all our industry peers who were nominated and were finalists alongside us.

At OSL, we celebrate difference. We’ve committed to fostering an inclusive and accessible workplace where everyone feels valued, supported, and reaches their full potential.

OSL does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

This position is for an existing vacancy within our sales team.

As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at info@oslrs.com.

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