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Direct Service Professional Jobs in Madison, WI (NOW HIRING)

Mypath

Direct Support Professional

Johnson Creek, WI · On-site

$21/hr

Overview We are seeking compassionate and skilled Direct Support Professionals (DSPs) to join our ... Ongoing participation in in-service training is required. Required Skills & Attributes: * Ability ...

Mypath

Direct Support Professional

Watertown, WI · On-site

$19/hr

Overview We are seeking a compassionate and skilled Direct Support Professionals (DSP) to join ... Prader-Willi Homes , a MyPath Company, has been a trusted provider of residential services for ...

Sevita

Direct Support Professional

Jefferson, WI · On-site

$14 - $17.25/hr

REM Community Services, a part of the Sevita family, provides community-based services for ... Six months of experience in human services, direct care, or care coordination preferred * Skills:

Sevita

Direct Support Professional

Portage, WI · On-site

$15/hr

REM Community Services, a part of the Sevita family, provides community-based services for ... Six months of experience in human services, direct care, or care coordination preferred * Skills:

Sevita

Direct Support Professional

Madison, WI · On-site

$15/hr

REM Community Services, a part of the Sevita family, provides community-based services for ... Six months of experience in human services, direct care, or care coordination preferred * Skills:

Sevita

Direct Support Professional

Madison, WI · On-site

$15/hr

REM Community Services, a part of the Sevita family, provides community-based services for ... Six months of experience in human services, direct care, or care coordination preferred * Skills:

Sevita

Direct Support Professional

Johnson Creek, WI · On-site

$15 - $18.25/hr

REM Community Services, a part of the Sevita family, provides community-based services for ... Six months of experience in human services, direct care, or care coordination preferred * Skills:

Sevita

Direct Support Professional

Johnson Creek, WI · On-site

$15 - $18.25/hr

REM Community Services, a part of the Sevita family, provides community-based services for ... Six months of experience in human services, direct care, or care coordination preferred * Skills:

Sevita

Direct Support Professional

Madison, WI · On-site

$15/hr

REM Community Services, a part of the Sevita family, provides community-based services for ... Six months of experience in human services, direct care, or care coordination preferred * Skills:

Sevita

Direct Support Professional

Rio, WI · On-site

$15/hr

REM Community Services, a part of the Sevita family, provides community-based services for ... Six months of experience in human services, direct care, or care coordination preferred * Skills:

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Direct Service Professional information

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How much do direct service professional jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for direct service professional in Madison, WI is $16.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $18.65 per hour, depending on experience, location, and employer.

What are some common challenges faced by direct service professionals and how can they be addressed?

Direct Service Professionals often encounter challenges such as managing clients with complex behavioral needs, maintaining clear communication among team members, and balancing documentation requirements with hands-on support. To address these challenges, it's important to participate in regular training sessions, collaborate closely with supervisors and colleagues, and utilize available support resources. Building strong relationships with clients and fostering a positive, team-oriented environment also help make the role more rewarding and manageable.

What is the difference between Direct Service Professional vs Personal Care Assistant?

AspectDirect Service ProfessionalPersonal Care Assistant
CertificationsOften requires CPR, First Aid, and sometimes specialized trainingMay require basic certifications like CPR, First Aid, but less specialized training
Work EnvironmentCommunity settings, group homes, residential facilitiesPrivate homes, individual client settings
Employer & Industry UsageHealthcare, social services, non-profitsHome care agencies, private clients
Job FocusSupporting individuals with disabilities, mental health, or developmental needsAssisting with daily living activities for elderly or disabled clients

While both roles involve providing care and support, a Direct Service Professional typically works in community or facility settings with a focus on individuals with disabilities or mental health needs, often requiring specialized training. A Personal Care Assistant usually works in private homes, assisting with daily activities like bathing, dressing, and mobility, often with fewer certifications required.

What is a direct service professional?

A direct support professional works to assist people with disabilities. In this career, your job duties include helping people in a residential assisted living community; however, most direct support professionals work offsite in the homes or schools of support program participants. You need strong organizational and communication skills to deal with clients, their other caretakers, and their family members. Most employers expect you to document your experience with each client and note changes in behavior and progress toward developmental goals. Educational qualifications include a high school diploma and previous experience or on-the-job training.

What are the key skills and qualifications needed to thrive as a direct service professional, and why are they important?

To thrive as a Direct Service Professional, you need a foundational understanding of client care, basic health and safety, and typically a high school diploma or equivalent. Familiarity with electronic documentation systems and CPR/First Aid certification are often required. Patience, strong interpersonal skills, and the ability to work collaboratively are crucial soft skills for building trust with clients and supporting their daily needs. These abilities are essential for providing quality care, ensuring client well-being, and fostering a supportive environment.

Is a direct service professional a good career?

A direct service professional (DSP) provides support to individuals with disabilities or mental health needs, often working in community or residential settings. It can be a rewarding career for those interested in helping others, with opportunities for certification, skill development, and flexible schedules, though it may involve physically and emotionally demanding work. Job satisfaction often depends on personal interests and the work environment.

What qualifications do I need for a direct service professional job?

A direct service professional typically needs a high school diploma or equivalent and may require CPR and first aid certifications. Relevant skills include strong communication, patience, and the ability to work with diverse populations; some positions may also require background checks and training specific to the client population.
More about Direct Service Professional jobs
What are the most commonly searched types of Direct Service jobs in Madison, WI? The most popular types of Direct Service jobs in Madison, WI are:
What cities near Madison, WI are hiring for Direct Service Professional jobs? Cities near Madison, WI with the most Direct Service Professional job openings:
Direct Service Professional jobs near you
Infographic showing various Direct Service Professional job openings in Madison, WI as of August 2026, with employment types broken down into 43% Full Time, and 57% Part Time. Highlights an 86% In-person, and 14% Hybrid job distribution, with an average salary of $35,134 per year, or $16.9 per hour.

American Girl Direct Service Associate - Seasonal (Remote - WI)

Mattel

Mcfarland, WI • On-site, Remote

$14 - $16.25/hr

Part-time

Posted 3 days ago

New

Mattel rating

8.4

Company rating: 8.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Company Description
CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers
Don't meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Job Description
The Opportunity
American Girl, a subsidiary of Mattel, is seeking Seasonal Direct Service Agents to support our peak business season from September through early January. This is a temporary seasonal position established to provide additional support during the holiday shopping season. Employment in this role is expected to continue through the seasonal assignment and is not intended to be a regular or permanent position.
As a Seasonal Direct Service Agent, you will provide a high-quality customer experience that reflects the guiding principles of the American Girl and Mattel service philosophy while supporting our premium brands. In this role, you will assist catalog and online customers through phone and email interactions, providing professional, efficient, friendly, and knowledgeable service. You will resolve product and service-related inquiries, process customer transactions, and work toward achieving first-contact resolution whenever possible.
This is a fully remote, work-from-home position. Team members must perform their job duties from their designated home address and maintain a workspace that supports productivity, professionalism, confidentiality, and customer service standards. All necessary equipment will be provided by the Company. Employees must work from the home address provided during the hiring process and must reside in Wisconsin or Illinois.
A mandatory virtual training program is required prior to assuming job responsibilities. Candidates must be available to attend up to 10 days of training, with a training schedule of 25 to 40 hours per week. Training is typically conducted Monday through Friday between 8:30 a.m. and 4:30 p.m. or 5:00 p.m. and 10:00 p.m., and schedules are subject to change based on business needs. Successful completion of training is required for continued employment in the role.
After training ends, this position may be scheduled anywhere from 4 to 20 hours a week. Expanded hours may be available closer to the holiday season. Candidates must be available to work a flexible schedule, including weekdays, weekends, and holidays.
Key Responsibilities
  • Provide exceptional customer service that reflects the values and service standards of American Girl and Mattel.
  • Support catalog and online customers through inbound and outbound phone calls, email correspondence, and other customer service channels as assigned.
  • Resolve product, order, shipping, payment, and service-related inquiries while striving for first-contact resolution.
  • Process customer transactions accurately and efficiently using established systems and procedures.
  • Maintain a thorough understanding of products, promotions, policies, and services across multiple brands.
  • Accurately document customer interactions and transactions within company systems.
  • Research and resolve customer concerns while adhering to established processes, procedures, and service guidelines.
  • Demonstrate professionalism and empathy when handling customer concerns and escalated situations.
  • Assist with training and providing support to seasonal team members as needed.
  • Meet departmental quality, productivity, attendance, and customer satisfaction expectations.
  • Maintain confidentiality of customer and company information.
  • Adhere to all company policies, procedures, and remote work requirements.

Qualifications
  • High school diploma or GED required.
  • Must be available to work the full seasonal assignment period, approximately September through December, including schedule changes and weekend shifts as business needs require.
  • Ability to work remotely from a designated home address in a professional and distraction-free environment.
  • Must be able to attend mandatory virtual training for up to 10 days.
  • Must be available to participate in a training schedule of 25 to 40 hours per week, Monday through Friday, between 8:30 a.m. and 4:30 p.m. CDT or 5:00 p.m. and 10:00 p.m. CDT, subject to change based on business needs.
  • Minimum typing speed of 30 words per minute (WPM) or 880 keystrokes per minute.
  • Basic math skills, including addition, subtraction, multiplication, and division.
  • Basic proficiency with Microsoft Windows, including navigating between multiple windows, minimizing and maximizing applications, and performing common computer functions.
  • Basic experience using web browsers and internet functionality, including navigating websites, utilizing hyperlinks, and refreshing webpages.
  • Ability to quickly learn and demonstrate proficiency using transactional and customer service software systems.
  • Strong data entry skills with a high degree of accuracy and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to communicate clearly, professionally, and effectively with customers and colleagues.
  • Strong customer service, problem-solving, and issue-resolution skills.
  • Ability to apply established guidelines, policies, and procedures when resolving customer concerns.
  • Strong listening skills with the ability to adapt communication style to meet customer needs.
  • Ability to remain calm, composed, and professional in challenging customer interactions.
  • Ability to manage fluctuating workloads, call volumes, and changing priorities in a fast-paced environment.
  • Demonstrated resilience, flexibility, and commitment to providing exceptional customer service.
  • Previous customer service, call center, retail, or related experience preferred.

Additional Information
How We Work:
American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
  • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
  • We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
  • We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:
American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world's leading retail and ecommerce companies.
Mattel is recognized as a Great Place to Work™ and as one of Fast Company's Best Workplaces for Innovators in 2022.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.

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