ZipRecruiter

Log In

1

Direct Service Associate Jobs in Washington, DC (NOW HIRING)

Morgan Stanley

Client Service Associate

Washington, DC · Hybrid

$64K - $78K/yr

POSITION SUMMARY Client Service Associates help shape the future of service by modernizing the ... Proactively participate in firm initiatives directed by local management * Regularly seek ...

Morgan Stanley

Client Service Associate

Washington, DC · Hybrid

$64K - $78K/yr

POSITION SUMMARY Client Service Associates help shape the future of service by modernizing the ... Proactively participate in firm initiatives directed by local management * Regularly seek ...

PGA TOUR Superstore

Customer Service Associate

Rockville, MD · On-site

$14.75 - $20.50/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Answer basic product questions, provide store information, and direct Customers to specific store ...

United Bankshares

Client Service Associate

Washington, DC

$16.50 - $22.75/hr

Client Service Associate The primary function is to support the designated Relationship Managers ... Serve as direct back-up to other team/office support professionals to provide team-based coverage.

next page

Showing results 1-20

All JobsDirect Service Associate JobsDirect Service Associate Jobs in Washington, DC

Direct Service Associate information

See Washington, DC salary details

$10

$21

$35

How much do direct service associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for direct service associate in Washington, DC is $21.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.88 per hour, depending on experience, location, and employer.

What is the difference between Direct Service Associate vs Direct Support Professional?

AspectDirect Service AssociateDirect Support Professional
Required CredentialsHigh school diploma or equivalent; some roles may require certification in CPR or first aidHigh school diploma or equivalent; often requires similar certifications like CPR or first aid
Work EnvironmentHealthcare facilities, community programs, or client homesResidential settings, community homes, or client homes
Employer & Industry UsageHealthcare providers, social service agenciesHuman services organizations, disability support agencies
Common Search & ComparisonYesYes

Both roles involve supporting individuals with disabilities or health needs, often requiring similar credentials and working in comparable environments. The main difference lies in terminology used by employers and industry standards, with 'Direct Support Professional' being more common in human services and disability support sectors, while 'Direct Service Associate' may be used in healthcare or community programs.

What are the most commonly searched types of Direct Service jobs in Washington, DC? The most popular types of Direct Service jobs in Washington, DC are:
Direct Service Associate jobs near you
WIC - Client Service Associate

WIC - Client Service Associate

Community Clinic

Silver Spring, MD

$15 - $20.75/hr

Other

Retirement, PTO

Posted 12 days ago

Job description

Client Services Associate

The Client Services Associate (CSA) assists with the delivery of WIC services over the phone at a CCI site, to assure the provision of high-quality, cost-efficient, culturally sensitive services that comply with all Federal, State, and local agency policies and procedures.

Key Functions and Responsibilities
  • Answers the telephone promptly, refers calls to the appropriate area, and identifies and refers urgent calls correctly. Accurately communicates phone messages, as needed.
  • Makes appointments and transfers according to established policies.
  • Makes initial intake (pre-certification), and assists in making return appointments, confirming the participant's current address, phone number, and updates in the electronic health record system, as necessary.
  • Provides complete information on the certifying process.
  • Collects internal and external referrals and schedules appointments following established scheduling policies
  • Participates in nutrition class and outreach activities as directed.
  • Accurately performs daily data entry.
  • Performs computer record file maintenance and updates in a timely manner.
  • Properly maintains computers, printers, and other office equipment.
  • Solicits and addresses participants' questions.
  • Provides correct information on WIC foods and vendors.
  • Provides correct information on the proper use of eWIC benefits.
  • Perform other duties as assigned.
Minimum Qualifications
  • A high school diploma or GED.
  • Experience in health or human service delivery providing client information, referral services, or performing eligibility determination, intake procedures, or client screening.
  • Bilingual (English/Spanish) required.
  • Must possess excellent communication and interpersonal skills to greet participants over the phone, and direct them accordingly.
  • Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
  • Ability to read and write to update participant information/forms, and accurately communicate phone messages, and respond to visitors and callers as needed.
Why Work at CCI?
  • Extensive benefits plan including PTO
  • 403B Retirement Plan
  • Tuition reimbursement opportunities
  • Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
  • Our providers are insured for malpractice under FTCA.
Equal Employment Opportunity (EEO)

CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs.

The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Monday through Friday: 8 am to 4:30 pm

Apply