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Direct Line Jobs in Albuquerque, NM (NOW HIRING)

Santo Domingo Tribe

I.T Director

Santo Domingo Pueblo, NM · On-site

$120K - $150K/yr

... line services to over 5000 members of Santo Domingo Pueblo. We work hard together while honoring ... T.) Director is responsible for administering the overall daily operations of the I.T. department ...

Santo Domingo Tribe

I.T Director

Santo Domingo Pueblo, NM · On-site

$120K - $150K/yr

T Director About Santo Domingo: For over 400 years, Santo Domingo Pueblo has been one of the ... line services to over 5000 members of Santo Domingo Pueblo. We work hard together while honoring ...

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Showing results 21-40

All JobsDirect Line JobsDirect Line Jobs in Albuquerque, NM

Direct Line information

See Albuquerque, NM salary details

$10

$18

$25

How much do direct line jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for direct line in Albuquerque, NM is $18.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Direct Line customer service representative?

To thrive as a Direct Line Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a good understanding of insurance products, typically supported by at least a high school diploma. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer literacy are often required. Patience, empathy, and resilience are crucial soft skills for managing customer inquiries and resolving issues effectively. These skills enable representatives to deliver high-quality service, build customer trust, and uphold the company’s reputation.

What are some typical challenges faced by Direct Line customer service representatives, and how are they supported in overcoming them?

Direct Line customer service representatives often encounter challenges such as handling high call volumes, resolving complex customer issues, and managing stressful situations. To support them, Direct Line provides comprehensive training programs, access to knowledge bases, and ongoing coaching from team leaders. Additionally, representatives work within collaborative teams, allowing them to share best practices and seek guidance when needed. This supportive environment helps employees develop their skills and deliver excellent service.

What is a Direct Line job?

Direct Line jobs refer to roles within Direct Line Group, a leading UK insurance company. These roles can range from customer service and claims handling to IT, finance, and marketing positions. Employees at Direct Line work to provide insurance products and services, primarily focusing on motor, home, and small business insurance. The company is known for its direct-to-consumer approach, meaning most customer interactions happen over the phone or online rather than through brokers. Working at Direct Line often involves a focus on customer experience, innovation, and teamwork.

What is the difference between Direct Line vs Customer Service Representative?

AspectDirect LineCustomer Service Representative
CredentialsTypically requires insurance licenses or industry-specific certificationsUsually requires high school diploma or equivalent; some roles prefer customer service experience
Work EnvironmentOffice or remote, focused on insurance or financial servicesCall centers, retail, or office settings across various industries
Employer & Industry UsageInsurance companies, financial institutionsRetail, telecommunications, banking, and other service sectors
Common Search & ComparisonOften compared for client interaction and sales rolesCompared for customer interaction and support roles

While both roles involve customer interaction, a Direct Line typically refers to a specialized insurance or financial services position requiring specific licenses, whereas a Customer Service Representative is a broader role across multiple industries focusing on general customer support.

What cities near Albuquerque, NM are hiring for Direct Line jobs?

Cities near Albuquerque, NM with the most Direct Line job openings:

Direct Line jobs near you
Infographic showing various Direct Line job openings in Albuquerque, NM as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,625 per year, or $18.1 per hour.

SECURITY OFFICER - GRAVE SHIFT

Santa Ana Star Casino Hotel

Bernalillo, NM • On-site

$15.50 - $18.25/hr

Full-time

Posted 2 days ago

New

Santa Ana Star Casino Hotel rating

7.4

Company rating: 7.4 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

52nd of 163 rated casinos

Job description

Job Summary:

Security Officer responsible for the safety and security of the facility by being visible, mobile and vigilant. Projecting confidence, strength and professionalism. Equally safeguarding our public perception.

Job Description

Core Values & Expectations:

  • Treat all other co-workers with dignity and respect regardless of position.
  • Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
  • Always be honest. Admit mistakes, learn from mistakes, and move forward.
  • Demonstrate an ability to accept constructive criticism and guidance from supervisors.
  • Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
  • When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.

Major Responsibilities/Activities:

  • Maintains a direct line of communication with their immediate supervisor and surveillance for any related incidents regarding the establishment.
  • Primarily responsible for the protection of a particular area, including observation and reporting of unusual, dangerous or suspicious activities.
  • Responsible for maintaining a clean, safe and enjoyable environment.
  • Conducts such duties as report writing of internal, criminal or injury related matters, escorts of money and other important documentation, as required.
  • Patrols assigned work areas and assists guests and other departments, as needed and offer assistance aimed at building good will.
  • Ensures all policies and procedures are followed and performed, as required.
  • Other duties as assigned or required

Minimum Requirements:

  • Preference is given to qualified Santa Ana Tribal Members.
  • Must be 21 years of age.
  • High school diploma or GED.
  • Ability to communicate and correspond clearly and effectively.
  • Must have valid driver’s license.
  • Must be available for all shifts.
  • Must Pass pre-employment drug test.
  • Experience in the Security field is a plus.
  • A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
  • All employees are required to proficiently use a smartphone for company applications, email, and text.
  • Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintains a strict level of confidentiality regarding company information.
  • Proven ability to provide outstanding customer service.
  • Must have excellent problem-solving abilities.
  • Must be a detail oriented, organized individual with the ability to multi-task.
  • Must be able to work in a fast-paced environment.
  • Must be able to deal with stressful situations in a professional manner.
  • Must be a Team Player.
  • Display strong verbal and written communication skills.
  • Proven ability to handle conflict situations.

Essential Physical Functions:

The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talks and hear.
  • Must be able to lift up to 25lbs.
  • Must be able to work in inclement weather.
  • Must be able to work various hours including weekends and holidays.
  • Must present self in a well-groomed, professional appearance.
  • Must be able to work at a fast pace.
  • Must be able to handle stress effectively.
  • Must be able to sit for long durations of time.
  • Physical ability to safely perform the essential job functions of the position.

Equipment Used

  • Smartphones, computers, timeclocks, and all other equipment assigned to the position.
  • Computer
  • All traditional office equipment
  • MSDS sheets

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.
  • The noise level in the work environment is usually loud. Employee will be exposed to inclement weather and a second-hand smoke-filled environment. Chemical use such as cleaning supplies and other solvents may create exposure to those items.

What Santa Ana Star Casino Hotel employees say

Pay

Benefits

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