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Direct Line Jobs in Virginia (NOW HIRING)

Aep

Line Mechanic D - A

Glade Spring, VA · On-site

After completion of D-200, or equivalent experience, under direct supervision, the employee may operate cutouts, line switches, reclosers, and other sectionalizing devices, refuse line and ...

The Commonwealth

Line Cook

Richmond, VA · On-site

$15.50 - $19.50/hr

Early access to earned wages Hotel Line Cook Responsibilities ... Prepare or direct preparation of food served using established production procedures * Determine ...

The Commonwealth

Line Cook

Richmond, VA

$15.50 - $19.50/hr

Early access to earned wages Hotel Line Cook Responsibilities ... Prepare or direct preparation of food served using established production procedures * Determine ...

The Commonwealth

Line Cook

Richmond, VA · On-site

$15.50 - $19.50/hr

Early access to earned wages Hotel Line Cook Responsibilities ... Prepare or direct preparation of food served using established production procedures * Determine ...

The Commonwealth

Line Cook

Richmond, VA

$15.50 - $19.50/hr

Early access to earned wages Hotel Line Cook Responsibilities ... Prepare or direct preparation of food served using established production procedures * Determine ...

Westrock

Line Leader

Martinsville, VA · On-site

$19.25/hr

Oversee and monitor production flow on the line, trouble shoot problems, make equipment adjustments as needed, recommend and institute line improvements, and direct temporary staff labor issues to ...

Linx Asset Management LLC

Line Cook

Salem, VA

$15.25 - $19/hr

Line Cooks will also perform other related tasks to food preparation and kitchen sanitation/cleanliness as directed by the Chef/Kitchen Manager. This position requires adhering to all procedural ...

FAREVA

Packaging Line Owner

Henrico, VA

$15.50 - $19.75/hr

Packaging Line Owner FAREVA - Richmond is currently seeking an experienced Packaging Line Owner to ... Self-directed in their job role * Ambitious to take on additional responsibilities as needed and ...

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All JobsDirect Line JobsDirect Line Jobs in Virginia

Direct Line information

See Virginia salary details

$10

$18

$25

How much do direct line jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for direct line in Virginia is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Direct Line Customer Service Representative, and why are they important?

To thrive as a Direct Line Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a good understanding of insurance products, typically supported by at least a high school diploma. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer literacy are often required. Patience, empathy, and resilience are crucial soft skills for managing customer inquiries and resolving issues effectively. These skills enable representatives to deliver high-quality service, build customer trust, and uphold the company’s reputation.

What are some typical challenges faced by Direct Line customer service representatives, and how are they supported in overcoming them?

Direct Line customer service representatives often encounter challenges such as handling high call volumes, resolving complex customer issues, and managing stressful situations. To support them, Direct Line provides comprehensive training programs, access to knowledge bases, and ongoing coaching from team leaders. Additionally, representatives work within collaborative teams, allowing them to share best practices and seek guidance when needed. This supportive environment helps employees develop their skills and deliver excellent service.

What are Direct Line jobs?

Direct Line jobs refer to roles within Direct Line Group, a leading UK insurance company. These roles can range from customer service and claims handling to IT, finance, and marketing positions. Employees at Direct Line work to provide insurance products and services, primarily focusing on motor, home, and small business insurance. The company is known for its direct-to-consumer approach, meaning most customer interactions happen over the phone or online rather than through brokers. Working at Direct Line often involves a focus on customer experience, innovation, and teamwork.

What is the difference between Direct Line vs Customer Service Representative?

AspectDirect LineCustomer Service Representative
CredentialsTypically requires insurance licenses or industry-specific certificationsUsually requires high school diploma or equivalent; some roles prefer customer service experience
Work EnvironmentOffice or remote, focused on insurance or financial servicesCall centers, retail, or office settings across various industries
Employer & Industry UsageInsurance companies, financial institutionsRetail, telecommunications, banking, and other service sectors
Common Search & ComparisonOften compared for client interaction and sales rolesCompared for customer interaction and support roles

While both roles involve customer interaction, a Direct Line typically refers to a specialized insurance or financial services position requiring specific licenses, whereas a Customer Service Representative is a broader role across multiple industries focusing on general customer support.

What cities in Virginia are hiring for Direct Line jobs? Cities in Virginia with the most Direct Line job openings:
Direct Line jobs near you
Infographic showing various Direct Line job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 14% Part Time, 2% Temporary, and 9% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,483 per year, or $18.5 per hour.

Sales Director (North America) - BSS Solutions

MBR Partners

Reston, VA

$100K - $300K/yr

Full-time

Posted 26 days ago

Job description

Our client, a high-growth, mid-sized, Telecoms software business supplying a complex portfolio of OSS / BSS solutions (billing, self-service, interconnect, inventory, charging etc.), is looking to expand its North American business and is seeking a highly motivated individual with the drive to deliver and develop our clients North American business.
As sales lead, you will use their existing operator contacts in the region, your networks, and events and outbound campaigning team to build a pipeline. This will be supported initially by an SDR-based US presales team in London, with the plan to grow those functions in these new territories as the quantity of opportunities dictates.
The role involves the following principle activities:
Attending trade shows and events
Lead development
Solution selling
Participate in or ideally lead functional presentations and workshops
Commercial awareness, involvement in bid preparation
Pipeline management and reporting
Working with the existing Presales team to deliver software demonstrations
Over time building a new sales team presence in the new region
Experience Required
Familiarity with BSS and/or OSS applications used in support of a Telecommunications Operator’s business. This familiarity must be demonstrated to enable appreciation of the Customer’s usage of the system and of their changing requirements.
Competence with standard MS Office applications and an awareness of project management techniques.
Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly.
Retaining objectivity and proper understanding of a problem or situation when placed under conditions of stress.
Maintaining focus on agreed objectives and deliverables whatever the circumstances.
Keeping commercial aspects continually in mind when taking actions or making decisions.
Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
Taking innovative approaches to problem solving and devising inventive and creative solutions.
Understanding the hierarchy and culture of customer organisations and being able to identify the decision makers and influencers.
Influencing and persuading others to take a specific course of action when there is no direct line of command or control.
Checking progress against targets, reporting as necessary and taking action to resolve exceptions.
Managing multiple customers of varying size (from Tier 1 to Tier 3 operators) and manage multiple opportunities simultaneously and effectively.
The role requires approximately 40% travel consisting of short trips (usually one or two
days), often at short notice, across the regional territory.
Please ignore the salary levels mentioned on the job board - they are flexible depending on the person.