Direct Interactions Jobs in Fairburn, GA (NOW HIRING)

Location: Atlanta, GA, US

Company: NTT DATA Services

We are seeking a highly experienced Client Delivery Executive for Infrastructure Services to lead the end-to-end delivery of software, application, and infrastructure services for a key logistics client. This role ensures operational excellence, contractual compliance, service quality, and client satisfaction while driving governance, escalation management, automation, and continuous improvement initiatives.

• Must be a U.S. citizen or green card holder.
• Position requires being local to Atlanta, GA; expected to work in a hybrid setting (2-3 days per week onsite at the client’s location).
• Requires a bachelor’s degree to apply.

• Accountable for end-to-end delivery of NTT DATA Software and Application services for a logistics client.
• Ensure adherence to contractual commitments.
• Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
• Develop and maintain Crisis Management/Disaster Plans.
• Implement project mitigation plans for yellow or red deliverables.
• Conduct Customer Governance meetings.
• Manage Outage/Escalation/Missed SLA incidents.
• Implement and execute automation and efficiency programs.
• Drive client improvement plans to enhance satisfaction.
• Utilize automation for repetitive tasks to boost performance and service quality.
• Possess a deep understanding of the delivery life cycle.
• Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
• Manage costs in alignment with annual operating plans and point of sale.
• Develop action plans to close forecast gaps.
• Manage account ramp-up/ramp-down resources efficiently.
• Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks.
• Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
• Act as a strategic delivery advisor to the executive leadership team.
• Manage Sales Enablement, ensuring integration with delivery teams.
• Leverage broader NTT DATA capabilities and resources strategically.
• Interface with customer architecture teams and senior leadership on emerging technologies.

• Serve as the main contact for client operations leadership.
• Maintain effective communication with all stakeholders and cross-functional teams.
• Stay informed about global industry trends and their impact on IT services.

• Apply best practices in organizational change management.
• Solve large, enterprise problems through matrixed organizations.
• Guide delivery leaders to align service offerings properly.
• Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
• Coach and mentor a large team of delivery leaders responsible for daily client operations.

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
• 5+ years of experience working in the Logistics Domain.
• 8+ years of experience in transitioning and managing Application Maintenance, Application Development, Public/Private Cloud, and Consulting services.
• 8+ years of experience managing a highly leveraged service environment.

• Digital Transformation experience leveraging AI to refine knowledge insights.
• Strong knowledge of and experience with ITIL Service Framework v4.
• Experience in IT support and production escalations, including incident response and change lifecycles.
• Excellent verbal and written communication skills.
• Ability to work across multiple time zones.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution; flexible spending or health savings account; life and AD&D insurance; short and long term disability coverage; paid time off; employee assistance; participation in a 401(k) program with company match; and additional voluntary or legally-required benefits.

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