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Direct Client Virtual Assistant Jobs in Edison, NJ

Versana

Client Support Manager

New York, NY · On-site

$160K - $180K/yr

Hands-on leader who can balance team management with direct client support work * Ability to manage ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Versana

Client Support Manager

New York, NY · On-site

$160K - $180K/yr

... direct client support work • Ability to manage multiple priorities and partner effectively with ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Versana

Client Support Manager

New York, NY

$160K - $180K/yr

... management with direct client support work Ability to manage multiple priorities and partner ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Guardian Recovery

VIRTUAL THERAPIST

Bayonne, NJ · Remote

$65K - $75K/yr

Responsible for performing client care activities as directed by the attending physician, Medical ... Respond and assist in medical emergency situations as directed and needed. * Communicate ...

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All JobsDirect Client JobsDirect Client Virtual Assistant JobsDirect Client Virtual Assistant Jobs in Edison, NJ

Direct Client Virtual Assistant information

See Edison, NJ salary details

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How much do direct client virtual assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for direct client virtual assistant in Edison, NJ is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $28.37 per hour, depending on experience, location, and employer.

How does a direct client virtual assistant typically manage communication and collaboration with clients who work in different time zones?

As a Direct Client Virtual Assistant, managing communication across time zones is a common challenge. Most VAs use shared digital tools like project management platforms, cloud-based calendars, and messaging apps to stay organized and responsive. It's standard practice to establish overlapping 'core hours' for real-time communication and clarify expectations regarding response times. Regular check-ins and clear documentation help ensure tasks are completed smoothly, regardless of time differences. This approach fosters trust and reliable collaboration, even when working remotely for clients around the world.

What is a direct client virtual assistant?

Direct Client Virtual Assistants are professionals who provide administrative, technical, or creative support to clients remotely, usually working directly for the client rather than through an agency. Their tasks may include scheduling, email management, research, data entry, and more, depending on the client’s needs. Working directly with clients allows Virtual Assistants to build stronger relationships and tailor their services to specific requirements. This role often requires excellent communication, organizational skills, and proficiency with digital tools.

What are the key skills and qualifications needed to thrive as a direct client virtual assistant?

To thrive as a Direct Client Virtual Assistant, you need strong organizational abilities, excellent written and verbal communication, and proficiency in administrative tasks, often supported by experience or a relevant certification. Familiarity with tools like Google Workspace, Microsoft Office, project management platforms (e.g., Asana, Trello), and communication systems such as Slack or Zoom is typically required. Outstanding time management, problem-solving, and interpersonal skills help you stand out in supporting clients remotely. These skills ensure tasks are completed efficiently, client needs are met proactively, and professional relationships are maintained, which is vital for client satisfaction and long-term success.

What are popular job titles related to Direct Client Virtual Assistant jobs in Edison, NJ?

For Direct Client Virtual Assistant jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Direct Client Virtual Assistant jobs in Edison, NJ look for?

The top searched job categories for Direct Client Virtual Assistant jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Direct Client Virtual Assistant jobs?

Cities near Edison, NJ with the most Direct Client Virtual Assistant job openings:

Direct Client Virtual Assistant jobs near you
Infographic showing various Direct Client Virtual Assistant job openings in Edison, NJ as of July 2026, with employment types broken down into 57% Full Time, 26% Part Time, and 17% Contract. Highlights an 39% In-person, and 61% Remote job distribution, with an average salary of $52,538 per year, or $25.3 per hour.

Client Support Manager

Versana

New York, NY • On-site

$160K - $180K/yr

Full-time

Re-posted 23 days ago

Job description

About Us
Versana is an industry-backed fintech on a mission to improve the syndicated loan market. By digitally 
capturing agent banks’ data in real time, Versana provides unprecedented transparency into loan- level details and portfolio positions—bringing efficiency and speed to the entire market. Through our platform, participants can be confident they are accessing the market’s most credible source of deal information.
About You
We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. 
This role balances people leadership with hands-on ownership of inbound requests and escalations. You will lead the day-to-day customer support function, including monitoring and triaging tickets, resolving client issues within agreed service levels, establishing best practices, tracking and reporting support metrics, and continuously improving the tools and processes that power the team.
Key Responsibilities
• Build, manage, and mentor the client support team, fostering a culture of excellence and accountability
• Define and maintain processes for responding to client requests; coordinate with internal and 
external teams to drive timely resolution
• Serve as the primary escalation point for complex client issues; remove blockers and support the 
team through resolution
• Configure and optimize support tools and systems to ensure efficient team operations
• Proactively monitor the production platform and support queue; analyze support metrics to 
identify trends and implement improvements
• Develop and deliver regular reporting and insights for the management team
• Set team goals and coach the team to meet or exceed service-level targets (response time, 
resolution time, and quality)
• Own and enforce support standards, including response and resolution SLAs and escalation 
procedures
• Triage, categorize, and prioritize client issues to ensure timely routing and resolution
• Partner closely with Versana Product and Technical teams to resolve client issues and drive 
product and process improvements
Must Haves
• 3–7 years of experience leading and scaling a customer/client support team
• Experience with ticketing systems, workflows, and SLA-driven support operations
• Knowledge of financial products and markets, or experience in a fintech environment
• Experience supporting a SaaS product in a technical support environment; comfortable with 
technical terminology and troubleshooting
• Comfortable working in a fast-paced startup environment with changing priorities
• Hands-on leader who can balance team management with direct client support work
• Ability to manage multiple priorities and partner effectively with cross-functional stakeholders
• Excellent interpersonal skills and active listening
• Strong verbal and written communication skills
• Client focus and empathy
• Independent self-starter who can execute with minimal supervision
• Proficiency in Microsoft Office Suite
 
Nice to Haves
• Understanding of relational databases and experience with SQL queries
• Experience with Zoho, Zendesk, or similar ticketing systems

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.