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Direct Account Manager Jobs in Garner, NC (NOW HIRING)

Channelscaler

Technical Account Manager

Raleigh, NC · Remote

About the Role As the Technical Account Manager, you'll serve as the primary technical owner and ... This role does not carry a sales quota or direct commercial target, and is critical to strong ...

Yellowstone Landscape

Account Manager

Durham, NC

Interactuar con los equipos, los presidentes de la junta directiva y la alta gerencia/director ejecutivo. * El conocimiento del español es una ventaja. ¿Por qué unirse a Yellowstone? * Salario ...

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All JobsDirect Account JobsDirect Account Manager JobsDirect Account Manager Jobs in Garner, NC

Direct Account Manager information

See Garner, NC salary details

$26.3K

$58.7K

$94.5K

How much do direct account manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for direct account manager in Garner, NC is $58,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a direct account manager do?

A Direct Account Manager is responsible for building and maintaining relationships with key clients, overseeing their accounts, and ensuring their needs are met. They act as the primary point of contact between the client and the company, handling inquiries, resolving issues, and identifying opportunities to upsell products or services. Their goal is to maximize client satisfaction and retention while driving revenue growth for the organization.

What skills and qualifications are needed to thrive as a direct account manager?

To thrive as a Direct Account Manager, you need expertise in sales strategy, client relationship management, and a solid understanding of your industry’s products or services, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems like Salesforce, sales analytics tools, and proficiency in Microsoft Office are typically required. Outstanding negotiation, communication, and problem-solving skills help you build trust and foster long-term partnerships with clients. These skills are crucial for driving revenue growth, ensuring client satisfaction, and maintaining a competitive edge in a dynamic sales environment.

How does a direct account manager typically collaborate with other departments to meet client needs?

As a Direct Account Manager, you’ll frequently work cross-functionally with teams such as sales, marketing, customer support, and product development. This collaboration ensures that client requirements are communicated clearly and addressed efficiently, from onboarding through ongoing account management. Regular meetings and open communication with these teams help resolve client issues, develop tailored solutions, and identify upsell or cross-sell opportunities. Building strong internal relationships is essential for delivering a seamless client experience and achieving account growth targets.

What is the difference between Direct Account Manager vs Customer Success Manager?

AspectDirect Account ManagerCustomer Success Manager
Primary FocusManaging client accounts, sales, and revenue growthEnsuring customer satisfaction and product adoption
Work EnvironmentSales-driven, client-facing, often in B2B settingsSupport-oriented, collaborative, often in SaaS or tech industries
Required CredentialsSales experience, communication skills, sometimes sales certificationsCustomer service skills, product knowledge, often certifications in customer success

While both roles involve client interaction, the Direct Account Manager primarily focuses on sales and revenue growth, whereas the Customer Success Manager emphasizes customer retention and satisfaction. Understanding these differences helps organizations assign the right responsibilities and professionals for client success.

Can I be a direct account manager with no experience?

While some companies may consider entry-level candidates for a direct account manager position, most roles require prior experience in sales, customer service, or account management. Strong communication skills, familiarity with CRM tools, and relevant certifications can improve your chances, but gaining related experience is often necessary to qualify for the role.

How much does a direct account manager get paid?

A direct account manager's average salary in the United States ranges from $60,000 to $100,000 per year, depending on experience, industry, and location. Compensation often includes bonuses and commissions, especially in sales-focused roles, and requires strong communication and relationship management skills.

What are popular job titles related to Direct Account Manager jobs in Garner, NC?

For Direct Account Manager jobs in Garner, NC, the most frequently searched job titles are:

What job categories do people searching Direct Account Manager jobs in Garner, NC look for?

The top searched job categories for Direct Account Manager jobs in Garner, NC are:

What cities near Garner, NC are hiring for Direct Account Manager jobs?

Cities near Garner, NC with the most Direct Account Manager job openings:

Direct Account Manager jobs near you
Infographic showing various Direct Account Manager job openings in Garner, NC as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $58,667 per year, or $28.2 per hour.

Technical Account Manager

Channelscaler

Raleigh, NC

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

We're looking for our next Channel Champion to join the team as our Technical Account Manager!


AboutChannelscaler

Channelscaleris transforming how companies scale through their partners. Our AI-powered platform automates and simplifies partner engagement - from onboarding and incentives to performance tracking - helping vendors and partners grow faster together.

With one unified system, companies manage their entirepartnerlifecycle with ease and clarity.We'rebuilding a category-defining company rooted inexpertise, empathy, and innovation - andwe'rejust getting started.


About the Role

As the Technical Account Manager,you'llserve as the primary technical owner and trusted advisor for an assigned portfolio ofChannelscalercustomers, helping them successfully implement,operate, andoptimizethe platform.


You'lldevelop a deep understanding of each customer's business processes, configuration, integrations, data flows, and technicalobjectives, working closely with Customer Success, Implementation, Support, Product, Engineering, and Integration teams to drive successful outcomes.


This role does not carry a sales quota or direct commercialtarget, andis critical to strong customer technical health and long-term platform adoption.


Key Responsibilities

In this role,you'llfocus on delivering results that move both the team and company forward by:

  • Serve as the primary technical point of contact for assigned customers, understanding their platform configuration, integrations, data flows, and technicalobjectives.
  • Guide customers through technical discovery, configuration, testing, launch, and ongoing optimization, translating requirements into scalable, supportable solutions.
  • Provideexpert guidance across APIs, SSO, CRM connections, data mapping, file exchanges, and other integrations.
  • Proactivelyidentifyand mitigate configuration, integration,data-quality, scalability, and operational risks.
  • Coordinate complex technical escalations across Support, Product, Engineering, and Integration teams, ensuring clear technical context, business impact, and next steps.
  • Enable customer administrators through technical workshops, configuration reviews, documentation, and knowledge transfer.
  • Partner with the Customer Success Manager on account planning, adoption, customer health, risk management, executive reviews, renewal readiness, and the joint technical roadmap.
  • Represent customer technical needs internally while communicating product capabilities, limitations, and alternatives; support technical evaluation of new capabilities and contribute to internal best practices.


What Success Looks Like

  • Strong technical health and self-sufficiency across the assigned customer portfolio.
  • Successful, on-time implementations, launches, and integrations.
  • Proactive identification and mitigation of technical and operational risks.
  • Improved integration reliability anda reductionin recurring issues.
  • Effective escalation management and high customer technical stakeholder satisfaction.


Qualifications


Required:

  • Experience in technical account management, implementation consulting, solutions consulting, technical customer success, or enterprise SaaS.
  • Strong customer-facing communication skills with both technical and non-technical stakeholders.
  • Experience with SaaS configuration, APIs, integrations, SSO, CRM systems, data mapping, or file-based data exchange.
  • Ability to troubleshoot complex issues, document findings, and coordinate cross-functional teams.
  • Strong organization, prioritization, problem-solving, and documentation skills.
  • Ability to translate customer business processes into scalable technical solutions.


Preferred (nice to have):

  • Experience with partner relationship management, channel technology, MDF, incentives, rebates, deal registration, or partner portals.
  • Experience with Salesforce or another enterprise CRM.
  • Familiarity with REST APIs, webhooks, authentication, middleware, logs, and integration mappings.
  • Experience supporting enterprise implementations, migrations, or technically complex customer programs.


Location & Work Environment

Channelscaleris a remote-first company with team members across the U.S., Ireland, India, and the U.K. For this role, we prefer candidates based in the U.S., with flexibility for overlap across the assigned customer portfolio's time zones. Minimal travelexpected.


What We Offer

We thrive in a collaborative, growth-oriented environment that values curiosity and ownership.

  • Competitive base salary and performance-based bonus or commission (where applicable)
  • 25 daysof paid time off annually
  • 12 dedicated training days per year for professional development
  • Paid parental leave
  • Health insurance (PPO and HSA plan options)
  • 401(k) match
  • Fully remote work environment
  • Annual team offsites and opportunities for in-person collaboration


Equal Opportunity Employer

Channelscaleris an equal opportunity employer. We believe that diverse teams create better outcomes. We celebrate diversity and are committed to creating an inclusive environment for all employees, including those with disabilities. If you requirea reasonableaccommodation to complete any part of the application or perform the essential functions of the job, please contactHR@Channelscaler.com.

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