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Dir Of Operations Jobs in Springfield, MA (NOW HIRING)

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Dir Of Operations information

See Springfield, MA salary details

$33.9K

$107.3K

$178.9K

How much do dir of operations jobs pay per year?

As of Aug 17, 2026, the average yearly pay for dir of operations in Springfield, MA is $107,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,200.00 and $135,000.00 per year, depending on experience, location, and employer.

What does a director of operations do?

A Director of Operations oversees the day-to-day activities of a company or organization to ensure efficiency and effectiveness in meeting business goals. They manage operational policies, coordinate between departments, optimize processes, and monitor key performance indicators. Additionally, they play a critical role in strategic planning, budgeting, and ensuring compliance with regulations. Their responsibilities often include managing staff, improving productivity, and supporting the executive team in decision-making.

What are the key skills and qualifications needed to thrive as a director of operations, and why are they important?

To thrive as a Director of Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with ERP systems, data analytics tools, and industry-specific certifications like Six Sigma or PMP are often required. Exceptional communication, problem-solving, and adaptability help you drive cross-functional teams and manage change effectively. These skills are crucial for ensuring organizational efficiency, achieving business goals, and sustaining growth in competitive environments.

What are some common challenges faced by a director of operations, and how can they effectively address them?

A Director of Operations often faces challenges such as optimizing processes across departments, managing cross-functional teams, and balancing short-term goals with long-term strategy. To address these, it's important to foster clear communication, implement robust reporting systems, and collaborate closely with department heads to ensure alignment. Successful Directors of Operations also stay adaptable and leverage data-driven decision-making to continuously improve efficiency and support organizational growth.

What is the difference between Dir Of Operations vs Operations Manager?

AspectDir Of OperationsOperations Manager
ResponsibilitiesOversees multiple departments, strategic planning, long-term goalsManages daily operations, team supervision, process improvements
Required CredentialsOften requires advanced degrees (MBA, related certifications), extensive experienceTypically requires relevant experience, sometimes a bachelor's degree
Work EnvironmentExecutive-level, cross-departmental, strategic focusOperational, team-focused, tactical focus
Industry UsageCommon in large organizations, corporate settingsWidely used across industries, especially in mid-sized companies

The Dir Of Operations generally holds a higher strategic role overseeing multiple departments and long-term planning, while the Operations Manager focuses on daily operational management and team supervision. Both roles require relevant experience, but the director position often demands advanced credentials and a broader scope of responsibilities.

Is a director of operations a high position?

A director of operations is a senior leadership role responsible for overseeing daily business activities, implementing strategies, and managing teams. It is generally considered a high-level position within an organization, often reporting to executives such as the CEO or COO.

What job categories do people searching Dir Of Operations jobs in Springfield, MA look for?

The top searched job categories for Dir Of Operations jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Dir Of Operations jobs?

Cities near Springfield, MA with the most Dir Of Operations job openings:

Dir Of Operations jobs near you
Infographic showing various Dir Of Operations job openings in Springfield, MA as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $107,304 per year, or $51.6 per hour.

Director of Restaurant Operations

SSP Group

Windsor Locks, CT

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Bradley International Airport (BDL) - Windsor Locks, CT

$100,000 - $120,000 Base Salary + Performance Bonus + Comprehensive Benefits

Lead a High-Impact Airport Food & Beverage Operation

SSP America is seeking an accomplished Director of Operations to lead a complex, multi-brand food and beverage operation at Bradley International Airport (BDL).

This opportunity is designed for an experienced airport food & beverage operator who has successfully led large-scale, unionized, multi-unit operations and has a proven ability to build high-performing leadership teams, improve operational performance, and deliver sustainable financial results.

This is not a maintenance role.

We are seeking a transformational leader who thrives in complex operating environments and creates a culture of accountability through disciplined execution, exceptional people leadership, and strong labor partnerships.

What You'll Lead

  • Multi-unit airport restaurant portfolio
  • $20M+ annual managed sales
  • Multiple General Managers and restaurant leadership teams
  • Unionized workforce
  • Partnership with Airport Authority, brand partners, labor representatives and cross-functional Support Center teams

What Success Looks Like

The successful candidate has demonstrated success:

  • Leading complex airport food & beverage operations through periods of change and growth.
  • Building high-performing General Managers through coaching, accountability, and succession planning.
  • Developing productive labor-management relationships while effectively leading within a collective bargaining environment.
  • Driving measurable improvements in financial performance, guest experience, and operational execution.
  • Creating a culture of accountability, professionalism, and operational excellence.
  • Leading multiple concepts simultaneously while balancing brand standards, labor, food safety, inventory controls, and financial performance.

Required Qualifications

To be successful in this role, candidates must demonstrate experience in the following areas:

  • Minimum 10 years of progressive operational leadership with increasing responsibility across multi-unit restaurant or food & beverage operations.
  • Current or recent leadership of multiple restaurant locations, including direct leadership and development of multiple General Managers responsible for independent business units.
  • Full P&L accountability for a multi-unit portfolio generating at least $20 million in annual managed sales.
  • Demonstrated success leading complex airport food & beverage operations or similarly regulated, high-volume, multi-unit environments.
  • Proven experience leading unionized operations, including labor relations, contract compliance, issue resolution, and productive partnership with union representatives.
  • Demonstrated ability to develop senior operational leaders through coaching, succession planning, performance management, and accountability.
  • Proven success improving operational performance through financial analysis, labor optimization, inventory controls, operational discipline, and strategic business planning.
  • Experience partnering with executive leadership and cross-functional business partners to drive operational and financial results.

Preferred Qualifications

  • Director of Operations or Regional Operations leadership experience within airport food & beverage operations.
  • Experience leading large, geographically dispersed, multi-brand restaurant portfolios.
  • Demonstrated success leading operational turnarounds or improving underperforming multi-unit businesses. 

Why SSP America?

At SSP America, we don't simply operate restaurants - we create exceptional dining experiences for travelers across North America.

We're looking for leaders who embrace challenge, inspire high-performing teams, and know how to build strong operational cultures while delivering exceptional business results.

If you've successfully led complex airport food & beverage operations and are ready to make a lasting impact, we'd like to meet you.

Benefits:

  • Medical, Dental and Vision
  • Basic Life & AD&D Insurance
  • EAP
  • Voluntary Benefits: Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance
  • SSP 401(k) Plan with Employer Matching
  • PTO
  • Paid Holidays
  • Paid Sick Leave
  • Bonus Eligibility
Additional Statements

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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