At Tapville, the customer experience reigns supreme, and that's not just lip service. Tapville team members are cheerful, reliable, attentive, and conscientious team players. And they're down with our core mission: To create a welcoming, friendly environment where folks can enjoy good beer and wine alongside great food, free of distractions.
Job Summary
Tapville Social Dining Ambassadors work as part of the Front of House team and are critical to delivering Tapvilleโs Five-Star
Service experience. Dining Ambassadors (DA) explain our concept to guests and take and assist them in placing food and
beverage orders. DAs ensure that only high-quality food and beverages are served and partner with FOH and BOH team
members to upholdย Tapvilleโs product standards. This role executes our mission of delivering a simple, hassle-free guest
experience. Dining Ambassadorsโ actions align with Tapvilleโs Core Values and meet all brand operating and service
Job Duties
Acts as a representative of Tapville's Core Values
Provides personalized and exceptional service for every guest according to Tapvilleโs Five-Star Service model
Ensures hot food is hot, and cold food is cold
Adheres to timing standards for products and services
Seeks ways to consolidate service and increase table turns
Educates guests onย Tapvilleโs table and tap wall technologyย to expedite and simplify the guest experience
Demonstrates knowledge of all food and beverage products
Quickly identifies and responds to service related issues and communicates with management to find solutions
Assists Bussers by pre-bussing tables to maintain table cleanliness
Takes the necessary steps to avoid waste and limit costs
Assists in keeping the restaurant spotlessly clean, safe, and sanitary
Serves alcoholic beverages responsibly
Delivers food and beverages to tables quickly and accurately
- Completes daily and weekly Tapville Social Restaurant SOPS
Skill Requirements
Must be 18ย years of age to serve alcohol, RAMP certification required
Knowledge of craft beer and cocktails and a desire to deepen product knowledge
Clear written and verbal communication skills
Ability to work in a team-environment efficiently, cooperatively, and positively under pressure
Demonstrates good time management and decision-making skills
Ability to consolidate and coordinate needs for all tables within their section
- Availability to work in shifts during weekends and evenings
Physical Requirements
Able to stand for the entire workday
Able to move about on foot to accomplish tasks. Bend, lift, carry, reach/extend arms and hands above shoulder height
frequently, or move in a constantly changing environment.
Maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards