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Dignity Health Patient Services Representative Jobs

Dignity Health

Patient Services Rep

Rancho Cordova, CA · On-site

$25.23 - $28.46/hr

Job Summary and Responsibilities As our Patient Services Representative, you will be the first ... Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health ...

RWJBarnabas Health

Patient Services Rep

Lakewood, NJ

$21.07 - $26.22/hr

Patient Services Rep Location: Barnabas Health Medical Group Department Name: OGOA Req #: 0000263390 Status: Hourly Shift: Day Pay Range: $20.63 - $25.71 per hour Pay Transparency: The above reflects ...

RWJBarnabas Health

Patient Services Rep

Hillsborough, NJ · On-site

$20.63 - $25.71/hr

Patient Services Rep Location: Barnabas Health Medical Group Department Name: Towne Centre Family ... Care Req #: 0000257009 Status: Hourly Shift: Day Pay Range: $20.63 - $25.71 per hour Pay ...

RWJBarnabas Health

Patient Services Rep

Lakewood, NJ · On-site

$21.07 - $26.22/hr

Patient Services Rep Location: Barnabas Health Medical Group Department Name: OGOA Req #: 0000263390 Status: Hourly Shift: Day Pay Range: $20.63 - $25.71 per hour Pay Transparency: The above reflects ...

RWJBarnabas Health

Patient Services Rep

Belleville, NJ · On-site

$21.07 - $26.22/hr

Job Title: Patient Services Rep Location: Barnabas Health Medical Group Department Name: Belleville OBGYN Req #: 0000263945 Status: Hourly Shift: Day Pay Range: $21.07 - $26.22 per hour Pay ...

RWJBarnabas Health

Patient Services Rep

Toms River, NJ · On-site

$20.63 - $25.71/hr

Patient Services Rep Location: Barnabas Health Medical Group Department Name: Ocean ... Gastroenterology Req #: 0000258907 Status: Hourly Shift: Day Pay Range: $20.63 - $25.71 per hour ...

RWJBarnabas Health

Patient Services Rep

Rahway, NJ · On-site

$21.07 - $26.22/hr

Barnabas Health Medical Group Department: MG Orthopedics North Pay Range: $21.07 - $26.22 per hour Location: 865 Stone Street, Rahway, NJ 07065 Job Title: Patient Services Rep Location: Barnabas ...

RWJBarnabas Health

Patient Services Rep

Lakewood, NJ

$20.63 - $25.71/hr

Patient Services Rep Location: Barnabas Health Medical Group Department Name: OGOA Req #: 0000263390 Status: Hourly Shift: Day Pay Range: $20.63 - $25.71 per hour Pay Transparency: The above reflects ...

RWJBarnabas Health

Patient Services Rep

Hillsborough, NJ · On-site

$20.60 - $25.84/hr

Patient Services Rep Location: Barnabas Health Medical Group Department Name: Towne Centre Family ... Care Req #: 0000257009 Status: Hourly Shift: Day Pay Range: $20.63 - $25.71 per hour Pay ...

Main Line Health

Patient Services Representative

Exton, PA · On-site

$17 - $21.50/hr

Why work as a Patient Services Representative with Main Line Health? Make an Impact! Be an Integral Member of our Organization! As a PSR, you are the first person to make a GREAT impression with our ...

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Dignity Health Patient Services Representative information

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$26

How much do dignity health patient services representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for dignity health patient services representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is a Dignity Health Patient Services Representative?

A Dignity Health Patient Services Representative is a frontline administrative professional who assists patients with registration, scheduling appointments, insurance verification, and answering general inquiries at Dignity Health facilities. They play a key role in ensuring a positive patient experience by providing excellent customer service, collecting accurate patient information, and supporting the overall workflow of the healthcare team. Their responsibilities also include handling patient records, processing payments, and collaborating with medical staff to coordinate patient care.

What are the key skills and qualifications needed to thrive as a Dignity Health Patient Services Representative?

To thrive as a Dignity Health Patient Services Representative, you need strong organizational abilities, attention to detail, and knowledge of healthcare administrative procedures, usually supported by a high school diploma or equivalent. Familiarity with electronic health records (EHR) systems, insurance verification tools, and appointment scheduling software is typically required. Exceptional interpersonal skills, professionalism, and the ability to handle sensitive information with discretion help you stand out in this role. These skills are essential to ensure efficient patient flow, accurate records management, and a positive experience for patients within the healthcare setting.

What are some typical challenges faced by a Dignity Health Patient Services Representative, and how can they be managed?

Dignity Health Patient Services Representatives often encounter challenges such as handling high patient volumes, managing sensitive patient information, and addressing diverse patient needs with empathy and efficiency. Strong organizational skills and effective communication are key to balancing these demands while maintaining a positive patient experience. Collaborating closely with clinical staff and being proactive about learning hospital procedures can help manage stress and ensure smooth operations.

What is the difference between Dignity Health Patient Services Representative vs Dignity Health Medical Office Receptionist?

AspectDignity Health Patient Services RepresentativeDignity Health Medical Office Receptionist
Primary RolePatient interaction, appointment scheduling, insurance verificationFront desk management, patient check-in/out, administrative support
Required SkillsCustomer service, communication, basic medical billingCustomer service, organization, data entry
Work EnvironmentHospital or clinic reception areasMedical office front desk
CertificationsNone required, but medical office experience preferredNone required, administrative skills valued

While both roles involve front desk duties and patient interaction within Dignity Health, the Patient Services Representative focuses more on patient engagement, scheduling, and insurance tasks, whereas the Medical Office Receptionist handles administrative tasks at the front desk. Both positions require strong customer service skills and are essential for smooth healthcare operations.

How much does a Dignity Health Patient Services Representative make in PA?

A Dignity Health Patient Services Representative in Pennsylvania typically earns around $15 to $18 per hour, depending on experience and location. The role involves administrative tasks, patient interaction, and use of healthcare software, with full-time positions often offering benefits.

What are the duties of a Dignity Health Patient Services Representative?

A Dignity Health Patient Services Representative is responsible for greeting patients, scheduling appointments, verifying insurance information, and managing patient records. They serve as a point of contact between patients and healthcare providers, often using electronic health record systems, and ensure smooth patient flow and communication within the healthcare facility.

What are popular job titles related to Dignity Health Patient Services Representative jobs?

For Dignity Health Patient Services Representative jobs, the most frequently searched job titles are:

Infographic showing various Dignity Health Patient Services Representative job openings in the United States as of September 2026, with employment types broken down into 43% Full Time, 14% Part Time, 14% Temporary, and 29% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Patient Services Rep

Rancho Cordova, CA • On-site

Dignity Health
Hospitals • 10K+ employees
Learn more about Dignity Healthexternal

$25.23 - $28.46/hr

Other

Re-posted 9 days ago

Dignity Health rating

7.9

Company rating: 7.9 out of 10

Based on 289 frontline employees who took The Breakroom Quiz

Job description

Job Summary and Responsibilities

As our Patient Services Representative, you will be the first point of phone customer service contact for our patients, physicians and other clinic staff. This position is represented by the SEIU-UHW.

Every day you will provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email, and text. You will perform a variety of duties including collecting and updating demographics, insurance information verification of health plan eligibility, and taking complete and accurate messages. You will schedule mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record and contact center systems, and you may also assist with referrals and authorizations.

To be successful in this role, you will have an enthusiasm to help others, an innate ability to solve complex problems, and a desire for continuous growth and improvement.

  • Resolve caller inquiries completely during the initial contact

  • Communicate clearly and effectively with all stakeholders, verbally and in writing

  • Perform job functions with independence, flexibility, and creative problem-solving

  • Maintain call control by de-escalating issues and confidently articulating resolutions

  • Utilize exceptional patient/customer service for effective problem-solving

  • Meet all quality assurance and key performance metrics

  • Schedule appointments, provide information, and process all patient requests efficiently and accurately

  • Provide high-level customer service with active listening, problem-solving, and professional calm

  • Proactively improve patient experience, maximize opportunities, and ensure a professional work environment

  • Utilize resources wisely, maintain equipment, manage supplies, and adhere to time policies

  • Continuously seek feedback, explore efficient alternatives, and offer proactive solutions to problems

  • Ensure safety by understanding emergency plans, meeting OSHA standards, completing training, and maintaining confidentiality

Job Requirements

Required

  • High School Graduate or High School GED General studies

  • Minimum of 6 months experience scheduling patient appointments, either in-person or via phone

  • Experience with computer systems, including office windows based programs and web based applications

Preferred

  • 1 year of higher education, some college

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Pay Range

$25.23 - $28.46 /hour

We are an equal opportunity/affirmative action employer.

What Dignity Health employees say

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About Dignity Health

Sourced by ZipRecruiter

We welcome the chance to help you feel your best. Excellent, affordable health care, delivered with compassion, is what we stand for. Since our founding in 1986, we've made it our goal to create environments that meet each patient's physical, mental, and spiritual needs. We also believe this healing philosophy promotes the wellbeing of our staff and the places they serve. Dignity Health is made up of more than 60,000 caregivers and staff who deliver excellent care to diverse communities in 21 states. Headquartered in San Francisco, Dignity Health is the fifth largest health system in the nation and the largest hospital provider in California. Through teamwork and innovation, faith and compassion, advocacy and action, we endeavor every day to keep you happy, healthy, and whole.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

Social media

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