ZipRecruiter

Log In

1

Digitizing Assistant Jobs in Massachusetts (NOW HIRING)

Mutual Bancorp

Digital Analyst II

Hyannis, MA · On-site

$104K - $123K/yr

Complete assigned monthly review of GL reconciliations and vendor invoices. * Assist with routine ... Crosstrain with Digital Analysts to provide operational backup support. * Maintain awareness of ...

Veritext Legal Solutions

Be Seen First

Legal Admin Assistant - Digital Reporter

Boston, MA · On-site

$40.50 - $54.60/hr

In this role, you will use high-quality digital audio equipment to capture the verbatim record of a deposition or other legal proceeding. This is a high-demand career that offers flexible schedules ...

Cape Cod Five

Digital Analyst II

Leominster, MA

$27.94 - $36.32/hr

Complete assigned monthly review of GL reconciliations and vendor invoices. * Assist with routine ... Crosstrain with Digital Analysts to provide operational backup support. * Maintain awareness of ...

Cape Cod Five

Digital Analyst II

Hyannis, MA

$27.94 - $36.32/hr

Complete assigned monthly review of GL reconciliations and vendor invoices. * Assist with routine ... Crosstrain with Digital Analysts to provide operational backup support. * Maintain awareness of ...

Mutual Bancorp

Digital Analyst II

Leominster, MA · On-site

$101K - $120K/yr

Complete assigned monthly review of GL reconciliations and vendor invoices. * Assist with routine ... Crosstrain with Digital Analysts to provide operational backup support. * Maintain awareness of ...

Mutual Bancorp

Digital Analyst II

Leominster, MA · On-site

$101K - $120K/yr

Complete assigned monthly review of GL reconciliations and vendor invoices. * Assist with routine ... Crosstrain with Digital Analysts to provide operational backup support. * Maintain awareness of ...

Wilmington Family Dental

Dental Assistant

Wilmington, MA · On-site

$22 - $32/hr

Take diagnostic digital radiographs and other records within the scope of your licensure * Assist with nitrous oxide administration when applicable * Document treatment accurately in the patient ...

Tufts University

Digital Media Specialist

Medford, MA · On-site

$61K - $91K/yr

... assist members of the Tufts community in their teaching, learning, and research. Tisch Library ... The Digital Design Studio (DDS) provides facilities and support to students, faculty, and staff ...

Wilmington Family Dental

Dental Assistant

Wilmington, MA · On-site

$19.75 - $25.75/hr

Take diagnostic digital radiographs and other records within the scope of your licensure * Assist with nitrous oxide administration when applicable * Document treatment accurately in the patient ...

Mark R Turner DDS

Dental Assistant

Taunton, MA

$24 - $28/hr

... assistants to join our dedicated team. Our employees are friendly, talented, and system oriented ... We prioritize the use of the latest technology (including digital x-rays and charting, CAD/CAM, and ...

previous page

Showing results 41-60

All JobsDigitizing JobsDigitizing Assistant JobsDigitizing Assistant Jobs in Massachusetts

Digital Analyst II

Hyannis, MA • On-site

Mutual Bancorp
See more jobs at Mutual Bancorpexternal

$104K - $123K/yr

Full-time

Posted 8 days ago

Key responsibilities

  • Provide second-tier operational and technical support for digital banking applications and services.

  • Manage the support ticket queue by resolving routine requests and escalating complex issues as needed.

  • Participate in testing, system enhancements, small projects, and departmental initiatives related to digital banking solutions.

Job description

Salary Grade : 16

SUMMARY:

Provides second-tier operational and technical support for Mutual Bancorp’s Digital Channels support team. Serves as the primary escalation point for complex support issues while assisting with application administration, vendor coordination, testing, system enhancements, and small to medium-sized projects. Acts as a subject matter expert for assigned digital banking solutions and mentors Digital Analyst I team members.    

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

  1. Provide first and second level support for digital banking applications, including Online Banking, Mobile Banking, Payments, Telephone Banking, and other digital channel services.  
  2. Manage the Digital Support ticket queue by resolving routine service requests within established service levels and escalating complex issues to senior analysts or vendors as appropriate.
  3. Process user administration requests including system access provisioning, role changes, and deactivation following established procedures. 
  4. Maintain departmental documentation including procedures, workflow documents, forms, and knowledge base articles.
  5. Prepare and maintain departmental reports, metrics, and operational tracking logs. 
  6. Monitor digital banking systems for operational issues, outages and client impacting incidents, document findings, escalate issues appropriately, request root cause analysis when necessary, and communicate status updates to management.
  7. Participate in small projects and departmental initiatives.
  8. Support audit, compliance, and examination requests by gathering documentation and reports. 
  9. Complete assigned monthly review of GL reconciliations and vendor invoices.
  10. Assist with routine product configuration updates, vendor forms, system maintenance activities, and administrative tasks. 
  11. Participate in User Acceptance Testing (UAT) for system enhancements, upgrades, new products, and releases by executing test scripts, documenting results, and reporting defects. 
  12. Crosstrain with Digital Analysts to provide operational backup support. 
  13. Maintain awareness of cybersecurity and fraud prevention best practices to help protect the Bank and customers.

QUALIFICATIONS:

EDUCATION & CERTIFICATIONS:  

  • Bachelor’s degree in Business, Technology, Finance, or related field preferred; or equivalent banking/technology experience.

KNOWLEDGE, SKILLS & ABILITIES:

  • Advanced knowledge of digital banking platforms and delivery channels.  
  • Strong understanding of web-based and mobile applications.  
  • Working knowledge of HTML, CSS, Java, APIs, or related technologies preferred.  
  • Intermediate to advanced SQL and reporting experience.  
  • Strong knowledge of Microsoft O365 applications including Excel and Access.  
  • Experience with vendor management and project coordination.  
  • Ability to analyze operational and customer-impacting issues independently.  
  • Prior banking and digital platform experience preferred.

 COMPETENCIES:

  • Must have cyber security awareness to protect the digital environment, the Bank, and customers.
  • Problem Solving 
  • Critical Thinking
  • Customer Service Orientation
  • Leadership and Mentorship
  • Technology Savviness / Digital Enthusiast 
  • Adaptability and Flexibility 
  • Project Coordination 
  • Verbal and Written Communication 
  • Cybersecurity Awareness 
  • Analytical Thinking  

Apply