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Digital Transformation Director Jobs in Center Line, MI

twentysix

Director Creativo Digital

Detroit, MI · On-site

... transformational growth. For more information, visit WPP.com. Sobre WPP WPP es el socio de ... Buscamos: Director/a Creativo/a Digital En VML México estamos buscando a unx crack de la ...

Venteon

Senior Director Data Analytics & AI

Novi, MI · On-site

Venteon is currently seeking a Senior Director of Data Analytics & AI to lead enterprise data ... and digital transformation. Key Responsibilities * Define and execute enterprise-wide data ...

Venteon

Senior Director Data Analytics & AI

Novi, MI · On-site

Venteon is currently seeking a Senior Director of Data Analytics & AI to lead enterprise data ... and digital transformation. Key Responsibilities * Define and execute enterprise-wide data ...

Deloitte

Strategy & Transformation Manager

Detroit, MI · On-site

$99K - $137K/yr

... digital finance solutions. This is a high-visibility opportunity to work closely with Finance ... Direct and mentor junior staff, providing clear guidance and ensuring high-quality, timely work ...

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All JobsDigital Transformation JobsDigital Transformation Director JobsDigital Transformation Director Jobs in Center Line, MI

Digital Transformation Director information

What is a digital transformation director?

A Digital Transformation Director leads an organization's shift toward digital technologies to improve processes, customer experiences, and business models. They develop and execute strategies that integrate digital tools, automation, and data-driven decision-making. Their role involves collaborating with departments, managing technology adoption, and ensuring digital initiatives align with business goals. They also stay ahead of emerging trends to drive innovation and maintain a competitive edge.

What are the key skills and qualifications needed to thrive as a digital transformation director?

To thrive as a Digital Transformation Director, you need deep expertise in digital strategy, change management, and enterprise technology, often supported by a bachelor’s or master’s degree in business, IT, or a related field. Familiarity with tools like ERP systems, cloud platforms, agile project management software, and certifications such as PMP, Six Sigma, or Prosci are highly valued. Exceptional leadership, communication, and stakeholder management skills distinguish top candidates. These capabilities are vital for leading complex transformation initiatives, aligning teams, and driving successful outcomes in dynamic business environments.

What are some typical challenges faced by digital transformation directors, and how can candidates prepare for them?

Digital Transformation Directors often encounter challenges such as aligning cross-functional teams, overcoming organizational resistance to change, and managing large-scale technology integrations. These challenges require strong problem-solving abilities and proactive communication skills to foster buy-in and minimize disruption. Candidates can prepare by gaining experience in change management, staying up to date with emerging digital trends, and developing strong stakeholder engagement strategies. Proactively addressing these challenges not only ensures smoother project rollouts but also positions you as a strategic leader within the organization.

What cities near Center Line, MI are hiring for Digital Transformation Director jobs?

Cities near Center Line, MI with the most Digital Transformation Director job openings:

Digital Transformation Director jobs near you

Director, Experience Transformation & Enablement

Advantasure, Inc.

Detroit, MI • On-site

$230K - $241K/yr

Full-time

Posted 29 days ago

Job description


Department Summary
Most transformation programs redesign the process and retrofit the experience. This role exists to make sure that never happens at BCBSM. This role is the experience discipline embedded inside our operational and AI transformation - ensuring that when we redesign how we work, we design it around the people it serves. This is the role for a leader who has spent their career bridging how organizations operate and how stakeholders actually experience that operation.
This role has enterprise-wide accountability for experience quality across Claims, Enrollment, Billing, Prior Authorization, Appeals, and Service - the full operational lifecycle of the member relationship. This role influences work owned by multiple functions, including Business Efficiency and Continuous Improvement, Digital Strategy and Automation, Operations, IT, Analytics, AI governance and stakeholder experience teams.
  • Serve as the embedded experience partner for enterprise process redesign by integrating the stakeholder experience layer directly into BECI-owned process maps and service blueprints.
  • Bring forward friction points, moments that matter, member and stakeholder journeys, and experience measurement into the redesign process; translate stakeholder insights into actionable hypotheses for process and product teams.
  • Co-develop experience standards that build lasting capability within process improvement practitioners.
  • Identify and escalate experience risks prior to implementation, maintain cross-functional visibility into experience impacts across workstreams, and ensure that efficiency gains within individual initiatives do not degrade the broader end-to-end stakeholder experience.
  • Lead experience quality and conversational design across AI and automation that is embedded in operational workflows, including automated communications, agent-assist tools, and autonomous process steps by defining behavioral guardrails, escalation triggers, and failure-state handling in partnership with digital product teams.
  • Observe, document, and escalate experience risks across this portfolio through a structured inventory and defined handoff processes, and synthesize those findings into regular reporting for transformation leadership.
  • Represent the stakeholder experience perspective in governance forums and cross-functional alignment sessions, ensuring material risks surface to decision-makers before they compound.
  • Partner with Digital Strategy and Automation, Digital Product, and Product Team Enablement to embed experience practices, quality frameworks, and stakeholder validation methods into product team operating models.
  • Provide operational process context to inform product decisions and ensure digital experiences align with underlying process capabilities.
  • Support discovery, roadmap planning, and launch readiness to prevent misalignment between digital experiences and operational delivery.

QUALIFICATIONS
  • Bachelor's degree in business, health care administration, experience design, service design, human-centered design, information systems, organizational development, or a related field is required.
  • Minimum of eight (8) years experience leading experience design, service design, customer experience strategy, operational transformation, or a closely related discipline, preferably in a regulated industry such as health care or financial services.
  • Demonstrated experience working within or alongside process improvement, operational excellence, or business process management disciplines, including Lean Six Sigma environments.
  • Deep knowledge of service blueprinting, journey architecture, stakeholder validation methods, and experience measurement.
  • Strong understanding of artificial intelligence, automation, and conversational experience design, including the ability to translate human-centered principles into practical guardrails and standards.
  • Proven ability to influence cross-functional teams and senior leaders without direct authority, and to operate effectively in complex, matrixed environments.
  • Strong communication, facilitation, consulting, and change leadership skills required.
  • Experience working with experience-related regulatory frameworks and measurement systems is preferred.
  • Prior people leadership experience required.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
Candidates are hired on an "at will" basis. Nothing herein is intended to create a contract.

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