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Digital Risk Mortgage Services Jobs in Gilbert, AZ

Morgan Stanley

UHNW Mortgage Underwriter

Tempe, AZ · On-site

$111.60K/yr

By combining our lending financial services business with private banking products built ... Superior knowledge of underwriting and credit risk principles * Ability to recognize, mitigate and ...

Morgan Stanley

Mortgage Banker

Tempe, AZ

We provide individuals, families, businesses, and institutions with a wide variety of services ... Provide consultation and advise Morgan Stanley on the credit risk of high-net-worth clients (i.e ...

Morgan Stanley

Mortgage Specialist

Tempe, AZ

We provide individuals, families, businesses and institutions with a wide variety of services ... Coordinate with various processing, underwriting, credit risk and other internal/external business ...

Waterstone Mortgage

Mortgage Loan Processor III

Scottsdale, AZ · On-site

$40.30K - $55.50K/yr

... risk to the company. * Maintain working knowledge of current state mortgage lending laws and ... Continuously develop customer service skills and industry knowledge to enhance the borrower ...

Morgan Stanley

Senior Mortgage Specialist

Tempe, AZ · On-site +1

We provide individuals, families, businesses, and institutions with a wide variety of services ... Coordinate with various processing, underwriting, credit risk and other internal/external business ...

Achieve

Mortgage Loan Originator

Tempe, AZ

... service partner. As a Mortgage Loan Originator or a Mortgage Advisor II , you'll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal ...

Achieve

Mortgage Loan Originator

Tempe, AZ · On-site

... service partner. As a Mortgage Loan Originator or a Mortgage Advisor II , you'll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal ...

Achieve

Mortgage Loan Originator

Tempe, AZ

... service partner. As a Mortgage Loan Originator or a Mortgage Advisor II , you'll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal ...

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$5

$26

$65

How much do digital risk mortgage services jobs pay per hour?

As of May 28, 2026, the average hourly pay for digital risk mortgage services in Gilbert, AZ is $26.31, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $21.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Digital Risk Mortgage Services, and why are they important?

Success in Digital Risk Mortgage Services requires a strong understanding of mortgage processes, risk assessment, and compliance regulations, often supported by experience in finance or mortgage underwriting. Familiarity with loan origination systems, automated underwriting tools, and industry-standard compliance software is typically necessary. Attention to detail, analytical thinking, and effective communication are vital soft skills for identifying risk and collaborating with stakeholders. These abilities ensure accurate risk evaluation, regulatory adherence, and efficient loan processing within the digital mortgage landscape.

What are some typical challenges faced by professionals in Digital Risk Mortgage Services, and how can they be addressed?

Professionals in Digital Risk Mortgage Services often encounter challenges such as keeping up with evolving regulatory requirements, maintaining data accuracy, and managing high volumes of loan documentation efficiently. Staying current on compliance updates and leveraging advanced technology solutions, such as automated verification tools, can help address these challenges. Collaborating closely with cross-functional teams, including underwriters and IT specialists, also improves workflow efficiency and reduces errors, ultimately ensuring smoother mortgage processing.

What are Digital Risk Mortgage Services?

Digital Risk Mortgage Services refer to a suite of solutions and processes designed to manage, assess, and mitigate risks throughout the mortgage loan lifecycle using digital technologies. These services typically include risk assessment, data verification, fraud detection, compliance monitoring, and loan quality control, all powered by advanced analytics and automation. By leveraging digital tools, lenders and financial institutions can improve efficiency, reduce errors, and ensure regulatory compliance in the mortgage process. Digital Risk, a company specializing in these services, provides end-to-end support for mortgage origination, underwriting, and servicing.
What are popular job titles related to Digital Risk Mortgage Services jobs in Gilbert, AZ? For Digital Risk Mortgage Services jobs in Gilbert, AZ, the most frequently searched job titles are:
What job categories do people searching Digital Risk Mortgage Services jobs in Gilbert, AZ look for? The top searched job categories for Digital Risk Mortgage Services jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Digital Risk Mortgage Services jobs? Cities near Gilbert, AZ with the most Digital Risk Mortgage Services job openings:
Digital Risk Mortgage Services jobs near you
Infographic showing various Digital Risk Mortgage Services job openings in Gilbert, AZ as of May 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 70% In-person, and 30% Remote job distribution, with an average salary of $54,720 per year, or $26.3 per hour.
Supervisor Mortgage Servicing Oversight

Supervisor Mortgage Servicing Oversight

City National Bank

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

SUPERVISOR MORTGAGE SERVICING OVERSIGHT
WHAT IS THE OPPORTUNITY?
We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes.
WHAT WILL YOU DO?
  • Serve as the primary point of contact for sub-servicers, ensuring communication and coordination.
  • Monitor and evaluate sub-servicer performance against contractual obligations and performance standards.
  • Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements.
  • Conduct regular audits of subservicer operations and compliance practices.
  • Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery.
  • Analyze performance metrics to identify areas for improvement and drive corrective actions.
  • Implement training programs for subservicer staff on compliance standards and best practices.
  • Update training materials to reflect regulatory changes.
  • Define documentation standards to ensure consistency and accountability in operations.
  • Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership.
  • Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input.
  • Stay updated on regulatory changes and adjust processes accordingly.
  • Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals.
  • Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure.
  • Address and resolve issues or breaches of service level agreements identified through monitoring and audits.
  • Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals.
  • Create a comprehensive suite of mortgage products and services.
  • Establish policies, procedures, and workflows to ensure compliance and operational efficiency.
  • Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff.
  • Drive growth and profitability within the mortgage division.
  • Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines.
  • Manage vendor relationships and mortgage software applications.
  • Represent the bank in community and civic activities to enhance market presence.
  • Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures.
  • Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation.
  • Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance.
  • Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters.
  • Establish rigorous quality control measures to maintain high standards of service and compliance.
  • Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations.
  • Train team members and strategic partners on best practices related to foreclosure and bankruptcy.
  • Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements.
  • Engage with investors and insurers to advocate for policies beneficial to all stakeholders.
  • Undertake special projects or strategic initiatives as assigned by senior leadership.
  • Perform other duties as necessary, including travel.

WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*
  • Bachelor's Degree or equivalent
  • 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives
  • Minimum of 5 years of Mortgage Default Experience
  • Minimum of 5 Years of Mortgage Subservicing Experience

Additional Qualifications
  • Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac).
  • Running servicing operations and establishing an end to end servicing oversight control for a bank.
  • Strong leadership, communication, and analytical skills.
  • Proficiency in loan origination software (e.g., Encompass) and Microsoft Office.
  • Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization
  • Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills
  • Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently
  • Strong quantitative, governance, and analytical abilities
  • Ability to solve complex problems and drive structure through ambiguity
  • Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership
  • Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio)

WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $53.56- $91.22 per hour. Exact compensation may vary based on skills, experience, and location.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
  • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
  • Generous 401(k) company matching contribution
  • Career Development through Tuition Reimbursement and other internal upskilling and training resources
  • Valued Time Away benefits including vacation, sick and volunteer time
  • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
  • Career Mobility support from a dedicated recruitment team
  • Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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