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Digital Relationship Manager Jobs in Decatur, GA

Scientific Games

CRM Manager

Alpharetta, GA · On-site

... digital solutions, we elevate play every day. We push game designs to the next level and are ... Position Summary Summary As a CRM & Lifecycle Marketing Manager supporting both Loyalty and ...

1 800 Flowers

Assistant Manager, CRM

Atlanta, GA · On-site +1

$60K/yr

Support improvements to CRM execution processes and ways of working across Email and SMS Qualifications * 2-4+ years of experience in CRM, lifecycle marketing, or digital marketing with Email and SMS ...

1-800-FLOWERS.COM, INC

Assistant Manager, CRM

Atlanta, GA · On-site +1

$60K/yr

Support improvements to CRM execution processes and ways of working across Email and SMS Qualifications * 2-4+ years of experience in CRM, lifecycle marketing, or digital marketing with Email and SMS ...

1-800-Flowers

Assistant Manager, CRM

Atlanta, GA · On-site

$60K/yr

Support improvements to CRM execution processes and ways of working across Email and SMS Qualifications * 2-4+ years of experience in CRM, lifecycle marketing, or digital marketing with Email and SMS ...

1-800-Flowers

Assistant Manager, CRM

Atlanta, GA · On-site +1

$60K/yr

Support improvements to CRM execution processes and ways of working across Email and SMS Qualifications * 2-4+ years of experience in CRM, lifecycle marketing, or digital marketing with Email and SMS ...

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All JobsDigital Relationship JobsDigital Relationship Manager JobsDigital Relationship Manager Jobs in Decatur, GA

Digital Relationship Manager information

See Decatur, GA salary details

$27.3K

$78.8K

$137.2K

How much do digital relationship manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for digital relationship manager in Decatur, GA is $78,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a digital relationship manager?

A Digital Relationship Manager is a professional who manages and nurtures relationships with clients or customers through digital channels such as email, social media, and online platforms. Their main goal is to enhance customer engagement, resolve issues, and ensure a positive digital experience. They often collaborate with marketing, sales, and customer support teams to develop strategies that improve customer satisfaction and retention. Digital Relationship Managers use data and analytics to understand customer preferences and personalize interactions. This role is essential in helping organizations build strong, long-lasting relationships in an increasingly digital world.

How does a digital relationship manager typically collaborate with other departments to enhance the customer experience?

Digital Relationship Managers work closely with teams such as marketing, sales, IT, and customer support to create seamless digital experiences for clients. They often act as a bridge, communicating customer feedback and digital engagement insights to relevant departments to improve products and services. Collaboration may include participating in strategy meetings, co-developing digital campaigns, and coordinating on technology integrations to ensure that customers receive consistent and personalized interactions across all digital platforms.

What are the key skills and qualifications needed to thrive as a digital relationship manager, and why are they important?

To thrive as a Digital Relationship Manager, you need expertise in digital marketing, CRM platforms, and customer engagement strategies, often supported by a bachelor’s degree in marketing or business. Familiarity with tools like Salesforce, HubSpot, data analytics software, and social media management systems is typically required. Outstanding communication, problem-solving skills, and the ability to build rapport virtually help set top performers apart. These skills ensure effective client management, foster loyalty, and drive business growth in increasingly digital environments.

What is the difference between Digital Relationship Manager vs Customer Success Manager?

AspectDigital Relationship ManagerCustomer Success Manager
Primary FocusManaging digital channels and online customer interactionsEnsuring customer satisfaction and retention
Required SkillsDigital marketing, CRM tools, data analysisCommunication, problem-solving, client management
Work EnvironmentOnline platforms, digital marketing teamsCustomer service teams, client-facing roles
Industry UsageBanking, finance, e-commerceTech, SaaS, financial services

The Digital Relationship Manager primarily focuses on managing online interactions and digital channels to strengthen customer relationships, often working with digital marketing tools. In contrast, the Customer Success Manager emphasizes ensuring customer satisfaction and retention through direct client engagement. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What job categories do people searching Digital Relationship Manager jobs in Decatur, GA look for?

The top searched job categories for Digital Relationship Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Digital Relationship Manager jobs?

Cities near Decatur, GA with the most Digital Relationship Manager job openings:

Digital Relationship Manager jobs near you
Infographic showing various Digital Relationship Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 85% Full Time, 11% Part Time, 1% Temporary, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $78,795 per year, or $37.9 per hour.

Manager, Digital & Loyalty Analytics

Atlanta, GA • On-site

Church's Chicken
Food Services and Drinking Places • 1 - 5K employees
Learn more about Church's Chickenexternal

Full-time

Posted 5 days ago

Church's Texas Chicken rating

4.6

Company rating: 4.6 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

Job description

Church's Texas Chicken
Employee Job Description
Job Title: Manager, Digital & Loyalty Analytics
Reports to: Director, Data & Analytics / VP, Digital & Loyalty
Department: Marketing
Location: Atlanta/ Restaurant Support Center
Revised: August 2026
TheManager of Digital & Loyalty Analytics will be a pivotal role focused on leveraging data-driven insights to drive the next phase of growth for Church's Texas Chicken. This Manager will be a key player for the Data & Analytics function within Marketing and will have access to all the latest data & tools made available via Church's innovative IT group. They will also have visibility to many key initiatives across the organization & play a crucial part in enhancing our digital ordering and loyalty programs, ultimately driving overall growth and success for the brand.
Acting as a key analytical partner for the Digital & Loyalty team, this role will have wide cross-functional and senior leader visibility. They will build and maintain reporting frameworks for digital sales performance, directly influencing the strategy and execution of Church's 1st party owned revenue channels. Ambitious growth goals will be achieved by synthesizing key insights from digital revenue and CRM data and translating them into recommendations & action steps in digital's go-to-market planning process. This role will also support driving new off-premise growth via 3rd party delivery, and principally via Church's new branded catering program.
Key Responsibilities
The high level focus areas will primarily be:
  • Engineering & maintenance of core reporting infrastructure for digital & off-premise sales
  • Supporting loyalty & catering programs with high-level performance tracking
  • Offer analysis & recommendation engine for loyalty program
  • Customer level analysis for all digital marketing campaigns

At a more detailed level, this will look like:
  • Leading digital performance analysis and forecasting by extending digital & off premise reporting capabilities across first & third party channels, promotions, offers, etc.
  • Producing weekly reports of digital & off premise sales performance, customer behavior, and loyalty program outcomes-across first & third party channels.
  • Managing continual improvements to automated reports and dashboards for digital ordering and loyalty, ensuring requirements from stakeholders are met.
  • Working cross-functionally to identify the best strategies for digital & loyalty growth. Provide insights and recommendations for campaigns based on data insights.
  • Conducting ad hoc analysis to generate business insights on a regular cadence, to support key decisions for optimizing marketing performance.
  • Performing other analytically driven exercises as assigned.

Key Skills & Experience
  • Ability to synthesize complex and disparate data into actionable insights and analysis.
  • Proactive in building new capabilities, processes & templates to enhance the in-house analytics function & support digital and loyalty growth.
  • Demonstrated understanding of loyalty & CRM programs, customer segmentation, ecommerce & web analytics.
  • Experience implementing, managing or utilizing CDPs would be a big plus.
  • Willingness to adopt new tools that will improve overall productivity (e.g., AI).
  • Ability to foster and build strong relationships across functions in the organization.
  • Excellent written & verbal communication skills, and the ability to present complex data to non-technical stakeholders.
  • Detail-oriented with a strong focus on accuracy and data integrity.
  • Ability to manage multiple projects and meet deadlines.

Position Qualifications
  • Bachelor's degree in Business, Marketing, Data Science / Analytics, Computer Science or a related field.
  • Proven experience in a similar analytical role, preferably in a restaurant concept, or another segment of fast-moving consumer goods (FMCG).
  • Strong proficiency in data visualization tools (e.g., Power BI, Tableau), spreadsheet applications (e.g., Excel, Access), and presentation tools (e.g., PowerPoint).
  • Working knowledge of structured query language (SQL), Python or R to access and manipulate raw data.
  • Practical implementation of AI tools (e.g., Claude, ChatGPT, Gemini, CoPilot) is highly preferred.
  • Familiarity with CRM platforms & web analytics tools would be a plus.

Core Values & Behaviors
  • Build a culture of ownership, accountability, teamwork, focus, discipline, professionalism, organizational stewardship, performance standards & rewards. Look for ways to improve ourselves and inspire others to do the same.
  • Accountability & Ownership. Results oriented. - Play to win.
  • Fast and adaptable to situations, nimble and flexible. Action oriented. - Play to win.
  • Keep our commitments and act with honesty and integrity. - Do the right thing.
  • Emotional maturity to "get it right" vs. "be right." - Do the right thing.
  • Self-Awareness of our impact on others. 'We' versus 'Me' perspective. - Work together.
  • High Level of Customer Service, Internal & External - Show we care.
  • Willingness to respect all persons in service of the organization. - Honor diversity.
  • Don't take ourselves too seriously. - Make it Fun

Physical Requirements
  • Employees must be able to perform the essential functions of the position with or without reasonable accommodation.
  • Company office policy requires all hybrid roles to be onsite 4 days a week (Mon-Thu), with Friday being remote. Hours are 8:30-5:30.
  • Ability to travel up to 10% of time.

1. If you're hungry for a career that's fun, fast-paced and loaded with opportunity, then you've come to the right place. At Church's®, we're not your typical quick service restaurant. We make real comfort food that makes a difference in peoples' lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.
2. Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.

What Church's Texas Chicken employees say

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About Church's Chicken

Sourced by ZipRecruiter

Church's Chicken is a premier business in the fast food and restaurant industry, renowned for its expansive network of quick-service chicken restaurants. Located in Atlanta, GA, US, and with an official website at churchs.com, the company serves millions of customers globally. The enterprise prides itself on its classic, home-style fried chicken, tenders, and biscuits, as well as a variety of delectable sides, desserts, and sauces. Since its founding by George W. Church Sr. in 1952, the company has devoted itself to providing quality meals at a great value, and today has over 1,500 locations across 25 countries.

Industry

Food services and drinking places

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

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