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Digital Operations Manager Jobs in Hamilton, ON (NOW HIRING)

FCT

Director, Operations

Oakville, ON · On-site

  • Retirement

  • PTO

Accountable as a manager of managers at multi levels to develop and sustain an effective multi ... including digitization and automation * Collaborate with internal and external stakeholders ...

Directive

Digital Marketing Manager (Remote Canada)

Ottawa, ON · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is listed internally as Demand Generation Manager * About The Role We are looking to ... and operations. What We Offer 🏠 We have a set living wage at Directive 🙏 Medical, dental ...

Wood Plc

Digital Delivery Discipline Lead

Ottawa, ON · On-site

The Digital Delivery Discipline is a central pillar in Wood's Digital Environment team. Our team is ... managing portfolio and IT organizational budgets. * All aspects of developer and systems operations ...

TC Transcontinental

Digital Print Operator

Paris, ON · On-site

CA$22 - CA$25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Operate and manage large-format digital printing equipment, including both sheet and roll-based ... operational disruption When your expertise drives us: * You are detail-driven with a focus on ...

TC Transcontinental

Digital Print Operator

Paris, ON

CA$22 - CA$25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Operate and manage large-format digital printing equipment, including both sheet and roll-based ... operational disruption Qualifications When your expertise drives us: * You are detail-driven with a ...

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Showing results 41-60

All JobsDigital Operations JobsDigital Operations Manager JobsDigital Operations Manager Jobs in Hamilton, ON

Digital Operations Manager information

See Hamilton, ON salary details

$16

$31

$47

How much do digital operations manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for digital operations manager in Hamilton, ON is $31.11, according to ZipRecruiter salary data. Most workers in this role earn between $21.03 and $37.86 per hour, depending on experience, location, and employer.

What does a digital operations manager do?

A Digital Operations Manager oversees the technology, processes, and strategies that drive a company's digital operations. They ensure smooth execution of digital initiatives, optimize workflows, and maintain system integrations. Their responsibilities often include managing website performance, data analytics, automation, and cross-functional collaboration. They work closely with marketing, IT, and product teams to enhance digital efficiency and customer experience. The role requires strong technical knowledge, problem-solving skills, and adaptability in a fast-changing digital landscape.

What are the key skills and qualifications needed to thrive as a digital operations manager?

To thrive as a Digital Operations Manager, you need strong project management abilities, analytical thinking, and a background in digital platforms or e-commerce, often supported by a relevant degree and experience. Familiarity with tools like Google Analytics, CRM systems, workflow automation platforms, and certifications such as PMP or Agile are highly valuable. Excellent communication, leadership, and problem-solving skills help you guide teams and coordinate across departments effectively. These capabilities ensure seamless execution of digital strategies, optimize operational efficiency, and support business growth in dynamic digital environments.

Can a digital operations manager be remote?

Digital operations managers can often work remotely, especially in organizations that rely on digital tools, cloud-based platforms, and communication technologies. Remote work arrangements depend on company policies, the nature of the responsibilities, and the need for collaboration or on-site presence. Many roles in digital operations are adaptable to remote or hybrid work environments, provided the necessary skills and tools are in place.

How do you become a digital operations manager?

To become a digital operations manager, candidates typically need a bachelor's degree in business, technology, or a related field, along with experience in digital marketing, project management, or operations. Developing skills in data analysis, process optimization, and familiarity with digital tools like CRM or CMS platforms is essential. Earning certifications such as PMP or Six Sigma can also enhance qualifications for this role.

Is a digital operations manager a high paying job?

Digital operations managers typically earn above-average salaries compared to many other roles, with compensation influenced by experience, industry, and location. They often require skills in project management, data analysis, and familiarity with digital tools, which can contribute to higher pay levels.

What job categories do people searching Digital Operations Manager jobs in Hamilton, ON look for?

The top searched job categories for Digital Operations Manager jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Digital Operations Manager jobs?

Cities near Hamilton, ON with the most Digital Operations Manager job openings:

Digital Operations Manager jobs near you
Infographic showing various Digital Operations Manager job openings in Hamilton, ON as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 86% In-person, 7% Hybrid, and 7% Remote job distribution, with an average salary of $64,707 per year, or $31.1 per hour.

Call Center & Contact Center Professionals

Hire Resolve.com

Brampton, ON

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 15 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

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