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Digital Design Director Jobs in Appleton, WI (NOW HIRING)

Capital Credit Union

SVP Operations

Green Bay, WI

Digital Services * Contact Center Operational Excellence * Develop and implement strategies to ... Oversee the design and execution of member touchpoints, ensuring consistency and alignment with the ...

Capital Credit Union

SVP Operations

Green Bay, WI · On-site

Digital Services * Contact Center Operational Excellence * Develop and implement strategies to ... Oversee the design and execution of member touchpoints, ensuring consistency and alignment with the ...

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All JobsDigital Design JobsDigital Design Director JobsDigital Design Director Jobs in Appleton, WI

Digital Design Director information

See Appleton, WI salary details

$97.5K

$134.8K

$168.2K

How much do digital design director jobs pay per year?

As of Sep 12, 2026, the average yearly pay for digital design director in Appleton, WI is $134,750.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,200.00 and $159,000.00 per year, depending on experience, location, and employer.

What does a digital design director do?

A Digital Design Director oversees the creative vision and execution of digital projects such as websites, mobile applications, and digital campaigns. They lead design teams, collaborate with stakeholders, and ensure that all digital assets align with brand guidelines and user experience goals. Their role involves both creative leadership and strategic planning to deliver visually appealing and effective digital solutions. They often work closely with developers, marketers, and product managers to bring digital concepts to life.

What are the key skills and qualifications needed to thrive as a digital design director, and why are they important?

To thrive as a Digital Design Director, you need expertise in visual design, user experience (UX), and leadership, typically backed by a degree in design or a related field and significant industry experience. Mastery of design tools like Adobe Creative Suite, Figma, and prototyping platforms, along with an understanding of digital branding and web technologies, is essential. Exceptional communication, creative vision, and the ability to inspire and manage multidisciplinary teams are standout soft skills. These abilities are essential for delivering cohesive digital experiences, driving innovation, and ensuring successful project outcomes.

How does a digital design director typically collaborate with cross-functional teams during a project?

As a Digital Design Director, you will regularly collaborate with cross-functional teams including product managers, developers, marketers, and UX researchers. Your role involves leading design vision and ensuring consistency while balancing input from various stakeholders. Effective communication and the ability to translate creative concepts into actionable tasks for different departments are critical. You'll often facilitate workshops, provide feedback, and align design goals with business objectives to deliver cohesive digital experiences.

What is the difference between Digital Design Director vs Digital Marketing Manager?

AspectDigital Design DirectorDigital Marketing Manager
Primary FocusOversees digital design projects, visual branding, and creative directionDevelops and executes digital marketing strategies, campaigns, and analytics
Required SkillsCreative design, UX/UI, visual storytelling, leadershipMarketing strategy, data analysis, campaign management, SEO
Work EnvironmentDesign teams, creative agencies, in-house creative departmentsMarketing teams, advertising agencies, corporate marketing departments
Common UsageUsed in creative and design-focused industriesUsed in marketing, advertising, and brand management sectors

The Digital Design Director primarily focuses on leading visual and creative aspects of digital projects, ensuring design quality and innovation. In contrast, the Digital Marketing Manager concentrates on planning and executing marketing campaigns to drive engagement and sales. Both roles require collaboration with cross-functional teams but serve different strategic objectives within organizations.

What are the most commonly searched types of Digital Design jobs in Appleton, WI?

The most popular types of Digital Design jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Digital Design Director jobs?

Cities near Appleton, WI with the most Digital Design Director job openings:

Digital Design Director jobs near you
Infographic showing various Digital Design Director job openings in Appleton, WI as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $134,812 per year, or $64.8 per hour.

SVP Operations

Green Bay, WI

Capital Credit Union
See more jobs at Capital Credit Unionexternal

Full-time

Re-posted 21 days ago

Key responsibilities

  • Develop and implement strategies to enhance operational efficiency, streamline processes, and improve productivity across all member-facing and back-office member service functions.

  • Lead e-services and call center teams to deliver outstanding service to members and collaborate with Branch Leadership to ensure consistent experiences.

  • Drive the development and enhancement of digital channels, including online banking, mobile apps, and self-service options.

Job description

Position Purpose

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” the SVP Operations is a strategic leadership role accountable for overseeing and optimizing the operational efficiency, member experience, and non-branch service delivery within the Credit Union. Reporting to the Chief Information Officer, the SVP of Operations plays a critical role in shaping the organization’s overall success by ensuring seamless operations, exceptional member service, and a positive member journey while striving toward our vision, living our mission and standing by our values. 

Essential Responsibilities 

Direct Reporting Lines 

The SVP Operations has the following direct oversight and reporting line:

  • Back Office Support Services

Payments, Wires, ACH, Fraud, Cards, Deposit Operations

  • Digital Services 
  • Contact Center

Operational Excellence

  • Develop and implement strategies to enhance operational efficiency, streamline processes, and improve productivity across all member-facing and back-office member service functions.
  • Collaborate with department leadership to align operational goals with the Credit Union’s overall mission, vision, and strategic direction. 
  • Monitor key performance indicators (KPIs) related to operational effectiveness, member satisfaction, and service quality.
  • Develop and implement strategies for leveraging data to drive business decisions, improve operational efficiency, and enhance member experiences.

Member Experience

  • Champion a member-centric culture by promoting exceptional service standards and personalized interactions.
  • Oversee the design and execution of member touchpoints, ensuring consistency and alignment with the Credit Union’s brand.
  • Collaborate with marketing and technology teams to enhance digital and in-person member experiences.

Contact Center Leadership

  • Lead e-services and call center teams to deliver outstanding service to members and collaborate with Branch Leadership to ensure consistent experiences. 
  • Optimize and standardize operations and service delivery models.
  • Expand and leverage communication channels to include texting, chat, and co-browsing while also using AI technology to advance methods and expand service hours to include 24/7 response.  

Digital Experience

  • Drive the development and enhancement of digital channels, including online banking, mobile apps, and self-service options.
  • Work with ITS to ensure a seamless and user-friendly digital experience for members.
  • Monitor member feedback and analytics to continuously improve digital services.

Special Projects and Innovation

  • Spearhead strategic initiatives, continuous process improvements, and innovation projects.
  • Collaborate with cross-functional teams to introduce new products, services, and technologies.
  • Stay informed about industry trends and best practices to drive continuous improvement.

Risk Management and Compliance

  • Work closely with Enterprise Risk Management to ensure compliance with regulatory requirements and risk management protocols.
  • Mitigate operational risks related to fraud, cybersecurity, and data privacy.

Necessary Experience and Qualifications

  • Bachelor’s degree in Business Administration, Finance, or a related field required.
  • Proven experience in credit union or financial services operations, with a focus on member experience through all delivery channels and back-office operations.  
  • 5+ years of progressive leadership experience.
  • Strong leadership skills, with the ability to build trust, create a motivational environment and inspire teams.
  • Excellent communication, negotiation, and relationship-building abilities with a focus on confidentiality.
  • Strategic mindset and a record of driving operational excellence.
  • Familiarity with digital banking platforms and emerging technologies.
  • Tech savvy and skilled use of Microsoft applications critical to achieve forward thinking, efficient and continuous improvement efforts. 
  • Ability to travel as necessary.  Must possess valid drivers’ license with a good driving record. 

Value Alignment 

  • Proven history of leadership performance that reflects and aligns with the values of the Credit Union, to include a focus on relationships and results, inclusion, knowledge acquisition, dreaming big, forward thinking, and having fun. 
  • A true collaborator and believer in the strength of leading with care.

Work Environment and Physical Requirements

  • Fast paced office environment with desk assignment.
  • Frequent use of computer and other office equipment.
  • Prolonged sitting or standing.
  • Frequent mental and visual concentration.
  • Minimal lifting of up to 25 pounds.
  • Moderate level of travel to branch locations, meetings, and conferences. 

The above statements are intended to describe the general nature and level of the work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act. 

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