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Digital Customer Success Manager Jobs in Burr Ridge, IL

Hireology

Senior Customer Success Manager

Chicago, IL · On-site

$79 - $96/hr

Senior Customer Success Manager Customer Success • Hireology • Chicago, IL • Hybrid • Full-Time About Hireology Hireology's technology empowers businesses to build great teams. Over the last ...

SPARETECH

Customer Success Manager

Chicago, IL · On-site

As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You ...

RLDatix

Enterprise Customer Success Manager

Chicago, IL · On-site +1

Customer Success Manager | Customer Success | Hybrid or Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around ...

Hireology

Senior Customer Success Manager

Chicago, IL · On-site

$87K - $114K/yr

Senior Customer Success Manager Customer Success • Hireology • Chicago, IL • Hybrid • Full-Time About Hireology Hireology's technology empowers businesses to build great teams. Over the last ...

ECP

Customer Success Manager

Chicago, IL · Remote

We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to ...

Circadia Health

Customer Success Manager

Chicago, IL

$120K - $180K/yr

About the Role We're looking for a Senior Customer Success Manager who thinks strategically and builds lasting partnerships. This is not a traditional account management role. You'll embed yourself ...

Circadia Health

Customer Success Manager

Chicago, IL · On-site

$120K - $180K/yr

About the Role We're looking for a Senior Customer Success Manager who thinks strategically and builds lasting partnerships. This is not a traditional account management role. You'll embed yourself ...

Hireology

Senior Customer Success Manager

Chicago, IL · On-site

$87K - $114K/yr

Senior Customer Success Manager Customer Success • Hireology • Chicago, IL • Hybrid • Full-Time About Hireology Hireology's technology empowers businesses to build great teams. Over the last ...

RLDatix

Enterprise Customer Success Manager

Chicago, IL · On-site +1

Customer Success Manager | Customer Success | Hybrid or Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around ...

RLDatix

Enterprise Customer Success Manager

Chicago, IL · On-site

$90 - $120/hr

Customer Success Manager | Customer Success |Hybrid or Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around the ...

Canals

Customer Success Manager

Chicago, IL · On-site

$90 - $130/hr

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Canals

Customer Success Manager

Chicago, IL · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Access One

Customer Success Manager

Chicago, IL · On-site

$75 - $80/hr

The Customer Success Manager develops and maintains long-term business relationships by serving as an internal advocate and client liaison. This role will require a hybrid of soft and hard skills ...

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All JobsDigital Customer Success JobsDigital Customer Success Manager JobsDigital Customer Success Manager Jobs in Burr Ridge, IL

Digital Customer Success Manager information

See Burr Ridge, IL salary details

$32.1K

$82K

$138.1K

How much do digital customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for digital customer success manager in Burr Ridge, IL is $81,960.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

How does a digital customer success manager collaborate with product and sales teams to enhance the customer experience?

A Digital Customer Success Manager often acts as a bridge between customers and internal teams, regularly sharing insights and feedback with product and sales departments. This collaboration ensures that product updates reflect actual user needs and that sales strategies align with customer success goals. By participating in cross-functional meetings, a Customer Success Manager can advocate for the customer, identify upsell opportunities, and help resolve technical or adoption challenges, ultimately driving customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a digital customer success manager, and why are they important?

To excel as a Digital Customer Success Manager, you need a background in account management or customer service, strong analytical abilities, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, digital communication tools, and data analytics software is commonly required. Outstanding soft skills include proactive problem-solving, clear communication, and the ability to build strong client relationships in a digital environment. These competencies are crucial for driving customer satisfaction, retention, and ensuring seamless adoption of digital products and services.

What is the difference between Digital Customer Success Manager vs Customer Support Specialist?

AspectDigital Customer Success ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications in customer success or CRM tools are commonOften requires a high school diploma or associate degree; certifications in customer service or CRM tools are beneficial
Work EnvironmentWorks primarily with digital platforms, CRM systems, and data analysis; proactive engagement with clientsHandles inbound/outbound customer inquiries via phone, email, or chat; reactive problem-solving
Employer & Industry UsageCommon in SaaS, tech, and online service companies focusing on client retention and growthFound across various industries including retail, telecom, and tech, focusing on resolving customer issues

The Digital Customer Success Manager focuses on proactive engagement, retention, and growth of clients through digital channels, while the Customer Support Specialist primarily addresses reactive customer inquiries and issues. Both roles require customer service skills but differ in scope, tools, and strategic involvement.

What job categories do people searching Digital Customer Success Manager jobs in Burr Ridge, IL look for?

The top searched job categories for Digital Customer Success Manager jobs in Burr Ridge, IL are:

What cities near Burr Ridge, IL are hiring for Digital Customer Success Manager jobs?

Cities near Burr Ridge, IL with the most Digital Customer Success Manager job openings:

Digital Customer Success Manager jobs near you
Infographic showing various Digital Customer Success Manager job openings in Burr Ridge, IL as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $81,960 per year, or $39.4 per hour.

Customer Success Manager - Chicago

Teamtailor

Chicago, IL • On-site

Full-time

Posted 11 days ago

Job description

Let's build the future together!

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 13,000 companies, 200k users in 90 countries around the world ????.

Working at Teamtailor means working at an international fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun ????.

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.

That's why we're expanding our Customer Success department and looking for an experienced Customer Success Manager based in Chicago. Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our USA and Canada clients ????????

Within the Customer Success department, you will find Customer Success Managers, Product Specialists, Promote Specialists, Onboarding Specialists, Data Transfer Specialists, Implementation Managers, who are located in Sweden, Finland, Spain, Colombia, Canada, the US, New Zealand and Australia ???? ???? ???? ????.

Your key responsibilities will be to:

  • Implement and onboard new customers.

  • Help our customers unlock the full potential of Teamtailor, with everything from marketplace integrations and best practices to training opportunities.

  • Work as a strategic advisor & goal-oriented for our customers.

  • Work proactively with renewals.

  • Build strong relationships.????

  • Identify new business opportunities with our existing portfolio customers through expansion sales, upselling, and cross-selling. ????

  • Track customers' accounts to identify churn risk and work actively to prevent that risk

  • Collect and analyze customers' feedback and present it internally

  • Together, develop and improve ways of working with customer satisfaction.

As a Customer Success Manager at Teamtailor, you will be offered:

  • Responsibility for your own customer base

  • Incredible development opportunities

  • The opportunity to work with the market's best product

  • Fixed salary with commission benefits

  • Be part of a great multicultural team.

Is this you?

  • 4+ Years of Customer Success Experience ????????

  • Experience in SaaS

  • Experience in HR or Recruiting

  • Experience in project leading, especially complex projects

  • Communication, listening, collaboration, adaptability, empathy, and negotiation skills

  • Engaged, creative, and solution-oriented

  • Have the mindset willing to learn and try new things

  • Ability to adapt to a fast-paced environment and rapidly changing market

  • Based in Chicago

  • Extra plus for French fluency ????

We value your personality and we believe you're passionate about your work, ambitious, and work hard to reach your own goals!