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Digital Customer Success Manager Jobs in Burr Ridge, IL

CodeHS

Customer Success Manager

Chicago, IL · On-site

$64 - $78/hr

About the role CodeHS is looking for a Customer Success Manager to help manage school implementations and onboarding. You will work closely with educators and schools to facilitate teaching coding to ...

Enboarder

Customer Success Manager

Chicago, IL · On-site

$90 - $140/hr

We are now scaling to $1M+ ARR and looking for a founding team to join us on the adventure The Role We are looking for a Founding Customer Success Manager to join our team as one of our first key ...

Reveal Brainspace

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Customer Success Manager Reports To: Directorof CustomerSuccess Location:Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

Access One Inc.

Customer Success Manager

Chicago, IL · Hybrid

$75K - $80K/yr

Customer Success Manager Access One is a business technology services and telecommunications provider dedicated to delivering world-class solutions and an award-winning client experience. Founded in ...

Meltwater

Customer Success Manager

Chicago, IL · On-site +1

$80K - $107K/yr

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven ...

QAD, Inc.

Customer Success Manager

Chicago, IL · Remote

The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and ...

SPINS

Customer Success Manager

Chicago, IL · On-site +1

$80K - $90K/yr

Customer Success Manager The Customer Success Manager will manage relationships and accounts with key Financial Services customers. This role involves ensuring customer satisfaction, promoting ...

QAD, Inc.

Customer Success Manager

Chicago, IL · On-site +1

$85K - $110K/yr

The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and ...

SPINS

Customer Success Manager

Chicago, IL · On-site +1

Customer Success Manager The Customer Success Manager will manage relationships and accounts with key Financial Services customers. This role involves ensuring customer satisfaction, promoting ...

Inriver

Technical Customer Success Manager

Chicago, IL · On-site

... of digital commerce, PIM, integrations, and solution design to drive adoption, optimize solutions ... customer success. Working closely with Account Management, Solution Architects, Product, and ...

Cargomatic

Customer Success Manager

Chicago, IL · On-site

$80K - $125K/yr

Customer Success Manager - Drayage & Supply Chain | Cargomatic Employment Type: Full-Time | On-Site ... About Cargomatic Cargomatic connects shippers and carriers in real time through our digital freight ...

Cargomatic

Customer Success Manager

Chicago, IL · On-site

$80K - $125K/yr

Customer Success Manager - Drayage & Supply Chain | Cargomatic Employment Type: Full-Time | On-Site ... About Cargomatic Cargomatic connects shippers and carriers in real time through our digital freight ...

Clutch Canada

Customer Success Manager

Chicago, IL · On-site

$80 - $125/hr

Customer Success Manager - Drayage & Supply Chain | Cargomatic Employment Type: Full-Time | On-Site ... About Cargomatic Cargomatic connects shippers and carriers in real time through our digital freight ...

Cargomatic

Customer Success Manager

Chicago, IL · On-site

$80K - $125K/yr

Customer Success Manager - Drayage & Supply Chain | Cargomatic Employment Type: Full-Time | On-Site ... About Cargomatic Cargomatic connects shippers and carriers in real time through our digital freight ...

Cargomatic

Customer Success Manager

Chicago, IL · On-site

$80K - $125K/yr

Customer Success Manager - Drayage & Supply Chain | Cargomatic Employment Type: Full-Time | On-Site ... About Cargomatic Cargomatic connects shippers and carriers in real time through our digital freight ...

Aprimo

Customer Success Manager (Remote)

Chicago, IL · On-site +1

Named a Leader in Digital Asset Management (DAM) and Marketing Resource Management by Forrester and ... As a Customer Success Manager (CSM) at our SaaS company, you will play a vital role in ensuring our ...

Built In

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join our Account Management team and own the customer experience for our SMB and Mid-Market accounts. In ...

Built In

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join our Account Management team and own the customer experience for our SMB and Mid-Market accounts. In ...

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Showing results 21-40

All JobsDigital Customer Success JobsDigital Customer Success Manager JobsDigital Customer Success Manager Jobs in Burr Ridge, IL

Digital Customer Success Manager information

See Burr Ridge, IL salary details

$32.1K

$82K

$138.1K

How much do digital customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for digital customer success manager in Burr Ridge, IL is $81,960.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

How does a digital customer success manager collaborate with product and sales teams to enhance the customer experience?

A Digital Customer Success Manager often acts as a bridge between customers and internal teams, regularly sharing insights and feedback with product and sales departments. This collaboration ensures that product updates reflect actual user needs and that sales strategies align with customer success goals. By participating in cross-functional meetings, a Customer Success Manager can advocate for the customer, identify upsell opportunities, and help resolve technical or adoption challenges, ultimately driving customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a digital customer success manager, and why are they important?

To excel as a Digital Customer Success Manager, you need a background in account management or customer service, strong analytical abilities, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, digital communication tools, and data analytics software is commonly required. Outstanding soft skills include proactive problem-solving, clear communication, and the ability to build strong client relationships in a digital environment. These competencies are crucial for driving customer satisfaction, retention, and ensuring seamless adoption of digital products and services.

What is the difference between Digital Customer Success Manager vs Customer Support Specialist?

AspectDigital Customer Success ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications in customer success or CRM tools are commonOften requires a high school diploma or associate degree; certifications in customer service or CRM tools are beneficial
Work EnvironmentWorks primarily with digital platforms, CRM systems, and data analysis; proactive engagement with clientsHandles inbound/outbound customer inquiries via phone, email, or chat; reactive problem-solving
Employer & Industry UsageCommon in SaaS, tech, and online service companies focusing on client retention and growthFound across various industries including retail, telecom, and tech, focusing on resolving customer issues

The Digital Customer Success Manager focuses on proactive engagement, retention, and growth of clients through digital channels, while the Customer Support Specialist primarily addresses reactive customer inquiries and issues. Both roles require customer service skills but differ in scope, tools, and strategic involvement.

What job categories do people searching Digital Customer Success Manager jobs in Burr Ridge, IL look for?

The top searched job categories for Digital Customer Success Manager jobs in Burr Ridge, IL are:

What cities near Burr Ridge, IL are hiring for Digital Customer Success Manager jobs?

Cities near Burr Ridge, IL with the most Digital Customer Success Manager job openings:

Digital Customer Success Manager jobs near you
Infographic showing various Digital Customer Success Manager job openings in Burr Ridge, IL as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $81,960 per year, or $39.4 per hour.

Customer Success Manager

CodeHS

Chicago, IL • On-site

$64 - $78/hr

Other

Re-posted 2 hours ago

Job description

About the role

CodeHS is looking for a Customer Success Manager to help manage school implementations and onboarding.

You will work closely with educators and schools to facilitate teaching coding to students worldwide.

Responsibilities
  • Handle questions from CodeHS customers.
  • Onboard new customers and recommend product use.
  • Work with teachers and administrators on implementation to ensure success.
  • Manage accounts throughout the school year with regular check‑ins via email, phone, and video demos.
  • Maintain deep understanding of the CodeHS product and curriculum catalog.
  • Assist with integrations between CodeHS and school/district systems.
  • Track account data and assess customer satisfaction.
  • Drive retention by keeping satisfaction high.
  • Visit local customers and travel to major customers nationwide.
  • Communicate customer needs and pain points to internal teams.
  • Collaborate to ensure renewal.
  • Work with school administrators to improve CS programs.
Qualifications
  • Passionate about improving access to quality education.
  • Strong written and verbal communication skills.
  • Extremely organized and detail oriented.
  • Interest in learning more about coding; prior experience a plus.
  • Teaching experience or experience in the educational system preferred.
  • 5‑7% travel required.

You are a great fit if you are passionate about improving education, building strong relationships, going the extra mile to solve problems creatively, and working on the forefront to use technology to improve education.

Location

* Full office role in the CodeHS Chicago Office in River North.

Compensation

* $64,000‑$78,000

Equal Opportunity

CodeHS is an equal opportunity employer. CodeHS maintains a drug‑free workplace.

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