Digital Customer Experience Tech Jobs (NOW HIRING)

At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding.

OverviewThe Sr Manager, Digital Product Solutions demonstrates a strategic mindset in creating the vision and roadmap to transform Digital Product Solutions (Software), Engineering Operations, and A-dec Technical Communications into an organizational Center of Excellence (CoE). Partnering with Digital Customer Experience & other Product Development leadership, this role will help develop a continuous improvement culture that enables and drives the Technical Communications and Digital Product Solutions organization to new levels of performance.

JOB DUTIES AND RESPONSIBILITIES:

• Drives the strategy for A-dec+ and associated Digital Product Solutions (Software) for A-dec customers. This role focuses on the strategic roadmap of applications and mobile solutions our customers use to engage with the physical product. Oversees the business model development and growth while collaborating with the Director of Global Product Management to ensure synergy between physical and digital solutions.

• Drives improvement in efficiency and effectiveness with digital solutions with an emphasis on employee development, quality, delivery performance, and productivity/cost metrics.

• Defines, manages, and communicates the long and short-term strategies for transitioning A-dec Product Development from manual-driven content creation to customer-focused digital content creation.

• Provides vision, direction, and leadership to the organization on content management systems, processes, and translations; advises & collaborates with those impacted on the content management strategy.

• Provides vision, direction, and leadership to the transformation of digital product solutions; develops partnerships, strategic vision for use of artificial intelligence, and drives the digital product growth and revenue.

• Creates, manages, and drives to Key Performance Indicators that enable accurate measurements of digital customer delight associated with digital products.

• Creates a strategic vision and governance for use of Generative Artificial Intelligence to aide and expedite delivery of deliverables.

• Collaborates and partners with the Director, Product Technology, Sr. Manager, Digital Customer Experience, Sr. Manager of Data, and Director, Information Technology on corporate initiatives that overlap technology and enterprise solutions of complex nature.

• Ensures that strategic requirements of worldwide employees, customers, dealers, and other support staff are understood and incorporated into digital touchpoints, and those touchpoints are evaluated as required through business cases, customer validation, and appropriate prioritization.

• Strategically identifies professional services suppliers to create a flexible workforce with enablement of digital transformation concurrently with department-level ongoing activities. Fosters a strategic industry network in the domain to leverage industry best practices for digital products & software..

• Develops a capability and talent assessment to drive the noted transformations of digital product solutions with dynamic integration into digital delivery methods (website, mobile applications, etc.).

• Guides the Technical Communications & Engineering Operations team in designing and implementing transformational changes to processes and capabilities with a focus on digitally transforming.
  

QUALIFICATIONS:

Knowledge, Skills, and Abilities

• Significant background in digital properties, customer applications, connected products, financial models, and associated business cases (e.g. recurring revenue models).

• Exceptional writing abilities, presentation skills, and a strong understanding of the digital space.

• Ability to synthesize design requirements, worth through a backlog and prioritization methodologies, and ensure customer pain points are tied to valuable and delivered clinical outcomes.

• Able to leverage analytics tools to synthesize insights from large datasets to make informed digital experience content and design improvements.

• Demonstrated strong organizational skills with a history of anticipating issues and taking proactive action to develop and implement an appropriate response plan.

• Comfortable multi-tasking and able to deliver results under pressure and tight deadlines. Excellent problem solving and analytical skills.

• Ability to communicate effectively both orally and in writing and work independently, collaborate with individuals at all levels, and in a team environment.

• Working knowledge of UX methodologies to gather and refine customer requirements, evaluate draft/prototype solutions, and validate UX products.

• Experience with user testing, gathering customer requirements and making recommendations on product usability and knowledge of general usability principles.
  

Education and Experience

• Bachelor's degree in computer science, engineering, or other relevant discipline.

• 10+ years of experience managing teams in development of a variety of digital experience areas; ability to create a vision and lead a team including hiring, development, and performance management.

• 5+ years developing mobile and web applications; demonstrated ability to create associated roadmaps and execute a continuous cadence of value on these platforms for the integration of technical communications content.10+ years working in a fast-paced, high-volume digital team for a large corporation or agency; strong cross functional partnership experience.

• 5+ years of experience working in an agile and iterative environment with associated tools (.e.g Jira).
  

Preferred Qualifications

• 10+ years of experience working with industry leading content management solutions; high level of experience disseminating such solutions across an organization.

• AI Generative Background.

• Digital Customer Experience Certifications and/or experience.

• Website or Digital Delivery background.

• Experience with current project management methodologies and tools that effectively support many simultaneous projects.

• Understanding of Cloud, Mobile, Web technologies.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands.

At A-dec, we value our people and show it by prioritizing an inclusive culture, total well-being, and opportunities for learning and career advancement.

A background check and screen for the illegal use of drugs is required.
A-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In addition, A-dec will not discriminate against applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another. *VEVRAA Federal Contractor"

A-dec is interested in qualified candidates authorized to work in the United States for US-based positions. We are unable to sponsor or take over sponsorship of employment visas.