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Customer Experience Technician Jobs (NOW HIRING)

Victaulic

Lead Customer Experience Technician

Easton, PA · On-site

$41K - $54K/yr

The Lead Customer Experience Technician plays a critical role in bringing the Victaulic experience to life for customers, industry partners, and employees who visit the Victaulic Customer Experience ...

Victaulic

Lead Customer Experience Technician

Easton, PA · On-site

$41K - $54K/yr

The Lead Customer Experience Technician plays a critical role in bringing the Victaulic experience to life for customers, industry partners, and employees who visit the Victaulic Customer Experience ...

Anderson Automotive Group

... for every customer Valid driver's license with acceptable motor vehicle record is required ... Have at least 2-3 years prior technician experience. Should have the ability and knowledge to ...

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How much do customer experience technician jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer experience technician in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.36 per hour, depending on experience, location, and employer.

What does a customer experience technician do?

A customer experience technician is responsible for assisting customers, resolving issues, and ensuring a positive experience with a company's products or services. They often troubleshoot technical problems, communicate with customers via phone or chat, and may use tools like CRM software to track interactions. Strong communication skills and technical knowledge are essential for this role.

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Customer Experience Technician jobs near you
Infographic showing various Customer Experience Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $42,069 per year, or $20.2 per hour.

Customer Experience Technician

North Salt Lake, UT

Belmar Pharma Solutions
Pharmaceutical and Medicine Manufacturing • 201 - 500 employees
Learn more about Belmar Pharma Solutionsexternal

$21.50 - $26/hr

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

Since our beginning in 1985, Belmar Pharma Solutions/MedQuest has emerged as an industry pioneer, creating compounded medications tailored to meet individual patient needs. Today, we operate trusted Compounding Centers of Excellence across the country. Our 503A pharmacies serve healthcare providers and patients in all 50 states, Washington D.C. and Puerto Rico. Our two 503B outsourcing facilities compound manufacture hormones to meet the needs of clinical practices, delivering to 48 states.

At Belmar Pharma Solutions/MedQuest, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions—because supporting our team enables us to deliver unmatched care.

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

Responsibilities

  • Demonstrate a working knowledge of all pharmacy rules and regulations

  • Interpret faxes, escripts, verbal, and written prescription orders

  • Input all information into the company's dispensing software

  • Charge credit cards for orders

  • Answer patient/customer phone calls and provide excellent customer service

  • Process refill requests from patients and provider’ offices

  • Call patients about new prescriptions

  • Call providers for refill requests

  • Maintain compliance with the Company’s patient confidentiality requirements

  • Follow all policies and procedures set forth by Company

  • Perform other duties as assigned

Qualifications

  • High School Diploma or equivalent

  • Current tech certification or registration as required by the state of employment

  • Must exhibit excellent customer service skills and empathy

  • Excellent communication skills, listening skills and attention to detail

  • Ability to identify problems and recommend solutions

  • Experience with Microsoft Office products, data entry, email, internet

  • Good math skills are essential

  • Enjoy working in a team environment

  • Possess a strong work ethic

  • Prior experience working in a retail pharmacy preferred

Pay Range: $21.50 - $26