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Digital Client Success Manager Jobs in New Port Richey, FL

ITRADE STEM

Senior Customer Success Manager

Tampa, FL · On-site +1

We seek a dedicated and results-driven Customer Success Manager to join our client company's team. This opportunity is located in Tampa or Naples, FL, with a chance to be remote. The ideal candidate ...

Eltropy

Customer Success Manager, Tier 1 (East)

Tampa, FL · On-site

$125K - $135K/yr

... Customer Success Manager (CSM) to manage a portfolio of roughly 20 high-impact financial ... Using our world-class digital communications platform, community financial institutions can improve ...

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All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in New Port Richey, FL

Digital Client Success Manager information

See New Port Richey, FL salary details

$12.9K

$82.8K

$146.1K

How much do digital client success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for digital client success manager in New Port Richey, FL is $82,762.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $102,000.00 per year, depending on experience, location, and employer.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

What are popular job titles related to Digital Client Success Manager jobs in New Port Richey, FL?

For Digital Client Success Manager jobs in New Port Richey, FL, the most frequently searched job titles are:

What job categories do people searching Digital Client Success Manager jobs in New Port Richey, FL look for?

The top searched job categories for Digital Client Success Manager jobs in New Port Richey, FL are:

What cities near New Port Richey, FL are hiring for Digital Client Success Manager jobs?

Cities near New Port Richey, FL with the most Digital Client Success Manager job openings:

Digital Client Success Manager jobs near you

Senior Customer Success Manager

ITRADE STEM

Tampa, FL • On-site, Remote

Full-time

Re-posted 20 days ago

Job description

At ITRADE STEM, we help accelerate job creation and support the future of industries in space, technology, energy, and manufacturing. We achieve this by developing workforce programs that equip talent with skills for sustainable growth. Join us on our mission to redefine STEM!
 
JOB OVERVIEW: 

We seek a dedicated and results-driven Customer Success Manager to join our client company's team. This opportunity is located in Tampa or Naples, FL, with a chance to be remote. The ideal candidate will ensure customers achieve their desired outcomes while using bleeding-edge products. This position requires a blend of project management, customer support, and product management skills to effectively engage with customers post-sale and ensure our solutions' successful deployment and implementation.
 
Responsibilities: RESPONSIBILIITES: 
  • Serve as the primary point of contact for customers after the sale, ensuring a smooth transition from sales to implementation.
  • Manage the customer onboarding process, ensuring customers are effectively trained and equipped to use our products.
  • Collaborate with cross-functional teams, including product management and engineering, to address customer needs and feedback.
  • Develop and maintain strong relationships with customers, understanding their business goals and how our solutions can help them succeed.
  • Monitor customer engagement and usage metrics to identify opportunities for improvement and growth.
  • Lead project management efforts for customer implementations, ensuring that projects are completed on time and within scope.
  • Act as an advocate for the customer within the organization, providing insights and feedback to improve product offerings and customer experience.
  • Facilitate regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for upselling or cross-selling additional products and services.
  • Build and manage a team of support and project management professionals to enhance the customer experience and ensure successful deployments.
 
REQUIREMENTS: 
  • Bachelor’s degree in Business, Marketing, or a related field; relevant experience may be considered in lieu of a degree.
  • 5+ years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company.
  • Strong project management skills, with the ability to manage multiple customer implementations simultaneously.
  • Excellent communication and interpersonal skills, with a customer-centric mindset and the ability to build rapport with clients.
  • Experience in managing customer onboarding and support processes, with a focus on ensuring customer satisfaction and success.
  • Familiarity with product management principles and the ability to understand technical aspects of the product.
  • Ability to analyze customer data and metrics to drive insights and improve customer engagement.
  • Strong problem-solving skills and the ability to navigate complex customer situations effectively.