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Digital Client Success Manager Jobs in New Port Richey, FL

Accenture

Digital Assets Manager

Tampa, FL · On-site

Manage all parts of projects, from client buy-in to planning, budgeting, and execution. * Support ... We measure our success by the 360 value we create for our clients, each other, our shareholders ...

Accenture

Digital Assets Manager

Tampa, FL · On-site

Manage all parts of projects, from client buy-in to planning, budgeting, and execution. * Support ... We measure our success by the 360 value we create for our clients, each other, our shareholders ...

Epiq

Client Services Senior Project Manager

Tampa, FL · On-site

$105K - $115K/yr

Demonstrated success managing multiple concurrent projects with competing priorities and deadlines. * Strong communication and interpersonal skills with the ability to build trust quickly and ...

Regional Client

Digital Content Creator

Tampa, FL · On-site

$81 - $109/hr

Success in this position requires strong digital content skills, data fluency, and collaboration ... Manages and publishes content on popular social media platforms. * Supports digital advertising ...

New

Roberthalf

Digital Identity Manager

Tampa, FL · On-site +1

... commitment to success. Imagining our work as a journey, we believe integrity guides our way ... You'll develop lasting relationships with client personnel and further these relationships through ...

Protiviti

Digital Identity Manager

Tampa, FL · On-site +1

... commitment to success. Imagining our work as a journey, we believe integrity guides our way ... You'll develop lasting relationships with client personnel and further these relationships through ...

HealthJoy

VP, Customer Success & Retention

Tampa, FL · On-site

The Role You'll own Customer Success and the retention number that comes with it. That means two ... client relationship from launch through renewal. You manage the function out of Salesforce, you ...

HealthJoy

VP, Customer Success & Retention

Tampa, FL · On-site

The Role You'll own Customer Success and the retention number that comes with it. That means two ... client relationship from launch through renewal. You manage the function out of Salesforce, you ...

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All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in New Port Richey, FL

Digital Client Success Manager information

See New Port Richey, FL salary details

$12.9K

$82.8K

$146.1K

How much do digital client success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for digital client success manager in New Port Richey, FL is $82,762.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $102,000.00 per year, depending on experience, location, and employer.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

What are popular job titles related to Digital Client Success Manager jobs in New Port Richey, FL?

For Digital Client Success Manager jobs in New Port Richey, FL, the most frequently searched job titles are:

What job categories do people searching Digital Client Success Manager jobs in New Port Richey, FL look for?

The top searched job categories for Digital Client Success Manager jobs in New Port Richey, FL are:

What cities near New Port Richey, FL are hiring for Digital Client Success Manager jobs?

Cities near New Port Richey, FL with the most Digital Client Success Manager job openings:

Digital Client Success Manager jobs near you

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Quest Diagnostics

Tampa, FL • Remote

$130K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

94th of 120 rated laboratories

Job description


Pay Range: $130,000-150,000, plus yearly bonus and company car/gas card
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information: We are proud to offer benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program
  • Blueprint for Wellness
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 MyDay off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts Annual incentive plans
  • Matching gifts program
  • Company car and gas card
  • Education assistance through MyQuest for Education Career advancement opportunities and so much more!

The Sr. Customer Success Manager, Health Systems is responsible for developing and cultivating long-term Health System customer relationships and securing customer/revenue retention, always looking to expand Quest's products and services through upselling. The Sr. Customer Success Manager shields customers from Quest's complexity and provides a single point of objective business support and key client insights to Leadership. The Sr. Customer Succes Manager helps customers achieve their goals, manages contract and financial aspects, and advocates when necessary to see resolution of their issues.
The Sr. Customer Success Manager will support Health System customers across Quest's Southeast Region which includes FL, GA, AL, TN, NC, SC and portions of MS and VA. The Sr. Manager must reside within the region. Regional travel and time in the field will be at least 50% but may be as much as 80%. A company car and gas card will be provided.
Responsibilities
  • Optimize customer service levels by acting as a main point of contact and communication point between the customer and various internal Quest functions for problem solving & ensuring customer satisfaction.
  • Interacts collaboratively with regional Lab Ops, Esoteric Lab Ops, logistics, IT, account setup and other Customer Support functions to solve customer issues.
  • Educate hospital personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.
  • Provide and operationalize venues for customer communication about ongoing experience issues responsible parties and timelines for resolution.
  • Be physically present prior to and during the customer's critical "go live" time, which may be several days or several weeks, whatever the need assessment dictates.
  • Analyze any chronic service failures, review root causes and interact with business partners to improve service levels and prevent recurring defects & participate in continuous improvement efforts.
  • Work with Customer Solutions to review Client Problem Tracking module or other client problem reporting mechanism for at-risk accounts and coordinate action(s) between functional groups to resolve At-Risk issues in a timely manner.
  • Create a venue with client accounts and at-risk clients to ensure that the resulting resolution and follow-up activity are satisfactory. Solicit and resolve other outstanding issues or concerns.
  • Expectations are to be out in the field at least 50% of the time but may be as much as 80%.

Qualifications
Required Work Experience:
  • 7+ years of experience in a high volume, laboratory customer services environment, direct or adjacent.
  • Must have a global understanding of department functions.

Knowledge:
  • Customer service background-problem solver.
  • Possess strong general business acumen, understanding financials and metrics (P&L, pricing, billing, etc. knowledge).

Skills:
  • Strong presentation and Executive Presence; gain access and build trust with key leaders, able to articulate business needs and objectives.
  • Excellent interpersonal and communication skills, including the ability to communicate complex issues clearly and concisely, both written and verbal.
  • Ability to understand and articulate strengths, weaknesses, opportunities, and threats in competitive offerings.

Education
Bachelor's Degree (Required)
Work Requirements
50-80% travel required
Licenses and Certifications
Valid driver's license (Required)

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