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Digital Banking Support Analyst Jobs (NOW HIRING)

HOMEBANK

Digital Banking Specialist

Quincy, IL · On-site

$18 - $22/hr

Position Overview The Digital Banking Specialist is responsible for supporting and enhancing the Bank's consumer digital banking experience , ensuring digital platforms and services operate ...

TKC Holdings

Banking Support Analyst II

Saint Louis, MO · On-site

$24.04 - $26.44/hr

About This Position IT Support Analyst in Banking Services (Banking Support Analyst) will provide excellent customer service through incoming phone calls to the Keefe Group Service Desk while ...

HOMEBANK

Digital Banking Specialist

Palmyra, MO · On-site

The Digital Banking Specialist is responsible for supporting and enhancing the Bank's consumer digital banking experience , ensuring digital platforms and services operate accurately, securely, and ...

HOMEBANK

Digital Banking Specialist

Quincy, IL · On-site

$18 - $22/hr

Position Overview The Digital Banking Specialist is responsible for supporting and enhancing the Bank's consumer digital banking experience , ensuring digital platforms and services operate ...

Dime Bank

Digital Banking Fraud Analyst

Norwich, CT · On-site

... in support of the digital banking/cash management operations, fraud prevention and detection ... The Analyst must work independently as well as with other department/retail branch employees to ...

Dime Bank

... in support of the digital banking/cash management operations, fraud prevention and detection ... The Analyst must work independently as well as with other department/retail branch employees to ...

CEN

E Banking Support Analyst, Retail

Amarillo, TX · On-site

This role will provide support for all day-to-day operations related to digital banking services ... analyze, and understand general business/company related articles and professional journals ...

Valence

Digital Banking Specialist

... and support to customers, and developing marketing campaigns to encourage adoption of digital banking channels and services. * Analyzing Customer Data and Feedback: Digital banking specialists ...

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Digital Banking Support Analyst information

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How much do digital banking support analyst jobs pay per year?

As of Sep 13, 2026, the average yearly pay for digital banking support analyst in the United States is $105,950.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a digital banking support analyst?

Digital Banking Support Analysts are professionals who provide technical assistance and customer service for digital banking platforms. They help users troubleshoot issues with online banking, mobile apps, and other digital financial services. Their responsibilities often include resolving customer queries, monitoring system performance, and collaborating with IT teams to address technical problems. They also play a key role in ensuring a seamless and secure digital banking experience for clients.

What are the key skills and qualifications needed to thrive as a digital banking support analyst?

To thrive as a Digital Banking Support Analyst, you need a solid understanding of banking operations, digital platforms, and troubleshooting, often supported by a degree in finance, IT, or a related field. Familiarity with core banking systems, digital banking software, ticketing platforms, and sometimes certifications like ITIL or CompTIA A+ is typically required. Strong analytical thinking, problem-solving ability, and effective communication are standout soft skills in this role. These competencies ensure efficient issue resolution, enhance customer experience, and maintain the reliability and security of digital banking services.

What are some common challenges faced by digital banking support analysts and how can they be addressed?

Digital Banking Support Analysts often encounter challenges such as troubleshooting complex technical issues, staying updated with evolving digital banking platforms, and managing high volumes of customer inquiries. Success in this role requires strong problem-solving skills, continual learning to keep pace with new technologies, and effective communication with both customers and technical teams. Proactively participating in training sessions and collaborating closely with IT and customer service departments can help analysts overcome these challenges and provide high-quality support.

What are popular job titles related to Digital Banking Support Analyst jobs?

For Digital Banking Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Digital Banking Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $105,950 per year, or $50.9 per hour.

Digital Banking Specialist

Quincy, IL • On-site

HOMEBANK
Commercial Banking • 11 - 50 employees
Learn more about HOMEBANKexternal

$18 - $22/hr

Full-time

Re-posted 15 days ago

Job description

This position can be located in either Quincy or Palmyra.
Position Overview
The Digital Banking Specialist is responsible for supporting and enhancing the Bank's consumer digital banking experience, ensuring digital platforms and services operate accurately, securely, and efficiently. This role serves as a primary point of support for consumer digital banking products, including online and mobile banking, digital payments, fraud monitoring, and customer education.
In addition to consumer support, this position provides secondary assistance with Treasury Services and business cash management products as needed, partnering with internal teams to support operational coverage, customer onboarding, and transaction processing. The ideal candidate is customer-focused, detail-oriented, and comfortable working with digital banking technology in a fast-paced environment.
Why This Role Matters
This position plays a key role in delivering a seamless and secure consumer digital banking experience while providing operational flexibility to support treasury services as needed. The Digital Banking Specialist helps ensure customers can confidently use digital tools while supporting the Bank's continued growth and innovation.
Key Responsibilities
Consumer Digital Banking Support (Primary Focus)
  • Provide day-to-day support for consumer digital banking platforms, including online and mobile banking services.
  • Assist customers with onboarding, navigation, troubleshooting, and general digital banking inquiries.
  • Deliver clear, timely, and professional customer service through digital banking inboxes, chat, phone, and internal requests.
  • Monitor digital banking workflows, alerts, and reports to ensure accurate processing and timely issue resolution.
  • Support fraud monitoring activities by reviewing alerts, escalating concerns, and assisting with customer education and follow-up.

Digital Banking Operations & Controls
  • Review and dual-control digital banking transactions and activities in accordance with internal policies and procedures.
  • Maintain accurate documentation, logs, and records related to errors, exceptions, returns, and corrections.
  • Identify, document, and escalate potential risks, discrepancies, or control issues.
  • Assist with system testing, enhancements, and updates related to consumer digital banking products.

System Administration & Maintenance
  • Perform administrative maintenance for digital banking products and customer accounts, including setup, changes, and deactivation within system consoles.
  • Maintain test accounts and demo environments used for training, troubleshooting, and customer demonstrations.
  • Support the rollout of new consumer digital features and enhancements.

Treasury Services Support (Secondary / Cross-Training Role)
  • Provide backup or overflow support for Treasury Services and cash management products, including ACH, positive pay, remote deposit capture, and wire requests.
  • Assist with basic treasury onboarding, customer inquiries, and operational processing as assigned.
  • Partner with Treasury Services and Business Banking teams to ensure consistent customer support and service continuity.

Reporting, Compliance & Continuous Improvement
  • Assist with preparation of digital banking and operational reports, including management or board reporting as assigned.
  • Support internal audits, reviews, and regulatory requests related to digital banking activities.
  • Maintain a working knowledge of applicable regulations, digital banking controls, and ACH rules as they relate to assigned responsibilities.
  • Participate in process improvement initiatives to enhance efficiency, controls, and the customer experience.

  • Bachelor's degree or equivalent experience in banking, digital services, or financial operations preferred.
  • Experience with consumer digital banking platforms or electronic banking systems strongly preferred.
  • Strong customer service, communication, and problem-solving skills.
  • High level of accuracy, attention to detail, and sound judgment.
  • Technical aptitude and willingness to learn new systems and digital products.
  • Ability to collaborate across departments and manage multiple priorities effectively.

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