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Digital Banking Support Analyst Jobs (NOW HIRING)

Park State Bank

Digital Banking Specialist

Duluth, MN · On-site

$24 - $27/hr

The Digital Banking Specialist supports the administration, maintenance, and daily operations of ... Demonstration of strong analytical and critical thinking skills. * Attention to detail and ability ...

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How much do digital banking support analyst jobs pay per year?

As of Sep 10, 2026, the average yearly pay for digital banking support analyst in the United States is $105,950.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a digital banking support analyst?

Digital Banking Support Analysts are professionals who provide technical assistance and customer service for digital banking platforms. They help users troubleshoot issues with online banking, mobile apps, and other digital financial services. Their responsibilities often include resolving customer queries, monitoring system performance, and collaborating with IT teams to address technical problems. They also play a key role in ensuring a seamless and secure digital banking experience for clients.

What are the key skills and qualifications needed to thrive as a digital banking support analyst?

To thrive as a Digital Banking Support Analyst, you need a solid understanding of banking operations, digital platforms, and troubleshooting, often supported by a degree in finance, IT, or a related field. Familiarity with core banking systems, digital banking software, ticketing platforms, and sometimes certifications like ITIL or CompTIA A+ is typically required. Strong analytical thinking, problem-solving ability, and effective communication are standout soft skills in this role. These competencies ensure efficient issue resolution, enhance customer experience, and maintain the reliability and security of digital banking services.

What are some common challenges faced by digital banking support analysts and how can they be addressed?

Digital Banking Support Analysts often encounter challenges such as troubleshooting complex technical issues, staying updated with evolving digital banking platforms, and managing high volumes of customer inquiries. Success in this role requires strong problem-solving skills, continual learning to keep pace with new technologies, and effective communication with both customers and technical teams. Proactively participating in training sessions and collaborating closely with IT and customer service departments can help analysts overcome these challenges and provide high-quality support.

What are popular job titles related to Digital Banking Support Analyst jobs?

For Digital Banking Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Digital Banking Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $105,950 per year, or $50.9 per hour.

Digital Banking Support Specialist

Eureka, CA • On-site

Redwood Capital Bank
Commercial Banking • 11 - 50 employees
Learn more about Redwood Capital Bankexternal

$26 - $31/hr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

DIGITAL BANKING SUPPORT SPECIALIST


Redwood Capital Bank is seeking a customer-focused, tech-savvy individual to join our team as a full-time Digital Banking Support Specialist.


In this role, you'll provide day-to-day support for the Bank's consumer and commercial digital banking services, including online and mobile banking, digital payments, and treasury management services. You'll assist customers and employees with questions and troubleshooting, support customer onboarding and product maintenance, and help ensure digital banking issues are resolved accurately and efficiently.


We're looking for someone who enjoys helping people, is comfortable learning and working with technology, and has strong problem-solving and communication skills. This position works closely with our Digital Banking Solutions Manager and other departments throughout the Bank to provide a positive digital banking experience for our customers.

Prior banking, digital banking, treasury management, customer service, operations, or technology-related experience is preferred.


Starting pay: $26.00 - $31.00 per hour, depending on experience. Full-time employees also enjoy a competitive benefits package including paid time off, paid holidays, health benefits, and a 401(k) retirement plan with employer match.


If you're interested in combining customer service, banking, and technology while building your career with a local community bank, we'd love to hear from you. Apply today!


Redwood Capital Bank is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. All qualified individuals are encouraged to apply.


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