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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Manager, Canada FCRM Training reports to the AVP, FCRM Canada Training and Communications. This role leads the ongoing development, implementation, and maintenance of Business Line/FCRM-specific unit training activities and the overall success of the AML/ATF, Sanctions and ABAC Specialized Training Program. The Manager, Canada FCRM Training:

• Develops, maintains and leads the execution FCRM training specific to business lines and /or FCRM teams in support of the Canada FCRM Training Program learning strategy and plan
• Lead multiple projects simultaneously with SMEs and stakeholders which includes end to end design, development and delivery of training needs
• Delivers and manages the content for the design and build of training content by working with FCRM SMEs, TD Learning & Development, and selected Vendors, where applicable, with the goal of making sure that learning objectives are met and content is written in a way that ensures maximum benefit to learners
• Collaborates and works closely with GAML partners and subject matter experts to: Conduct information gathering meetings to validate training content has been developed in response to their identified learning priorities
• Oversees activities to identify Canada FCRM Program training needs, including assessing and determining optimal solutions for delivering specialized FCRM training
• Leads the development of training content for complex FCRM training initiatives typically large in scale, and strategic in nature
• Maintains current knowledge of global AML risks across the financial industry, regulatory trends and changes
• Works collaboratively with TD Learning & Development (L&D) to make sure training deliverables align to business/organizational needs and meet TD L&D standards for execution and delivery
• Manage and develop FCRM Training Program content requirements including where applicable: Course list and content mapping against regulatory requirements & Project management of all training course development, in support of FCRM SME partners
• Develops and incorporates sound evaluation and measurement strategies and tools in learning/training solutions
• Evaluates the effectiveness of training programs and the learning objectives were met for training participants
• Develops and incorporates sound evaluation and measurement strategies and tools in learning/training solutions
• Supports the consolidation of training completion data and associated reporting to various reporting committees
• Participate in responding to periodic exams/audits by regulatory bodies and Internal Audit, with respect to request for information, reviewing, packaging and/or providing information directly to the requesting party and addressing any findings, as required
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues, where appropriate
• Work closely with management team to support the development of Canada FCRM Training programs ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness and scale
• Contribute to the development of Canada FCRM Training strategic priorities aligned with annual Training Plans
• Strong knowledge and understanding of financial services business, and organizational practices/ disciplines

Qualifications

• Bachelor's degree or equivalent experience in addition to experience below
• 3+ years relevant experience

• Experience in an AML, financial crime, operational risk, or compliance role, or strong business expertise within risk, governance, regulatory, audit or compliance is required
• Strong financial services industry experience and AML experience
• Learning background considered as asset as would knowledge of authoring tools
• ACAMS certification, considered an asset
• Excellent analytical, writing, development and editing skills to ensure consistency and quality in training materials and for various audiences
• Knowledge of AML/ATF legal and regulatory environment considered as asset
• Excellent time management and organizational skills, with the ability to work in a fast-paced and ambiguous environment while managing multiple deadlines and priorities
• Effective stakeholder and partner engagement with a professional approach
• Highly motivated individual with a proven track record to deliver results
• Strong ability to apply critical thinking and to exercise sound judgement in making decisions, and escalating as appropriate
• Strong ability to synthesize information, distill and communicate complex information, adapting to the needs of the training audience
• Ability to handle confidential information with discretion
• Well-developed project management, interpersonal, and problem-solving skills
• Ability to independently lead, develop, coordinate, and implement program/project plans and activities to completion
• Ability to work collaboratively and build relationships across teams and functions
• Proficient with computer applications including Microsoft Office tools (e.g., Excel, TEAMs, Word, PowerPoint)
• Ability to identify and recommend process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the team
• Knowledge/proficiency of web development processes and familiarity with authoring tools such as Articulate, Camtasia, Storyline, etc.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):