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Dialer Manager Jobs in Washington (NOW HIRING)

Hiring, training, and managing additional field staff in the district * Other department ... Familiarity with peer-to-peer texting, relational, and dialer tools * Experience developing ...

This person will direct all voter contact programs, including managing organizing and volunteer ... Familiarity with peer-to-peer texting, relational, and dialer tools * Experience developing ...

Dialer Manager information

See Washington salary details

$21.5K

$77K

$121.9K

How much do dialer manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for dialer manager in Washington is $77,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,946.00 and $102,535.00 per year, depending on experience, location, and employer.

What is a dialer manager?

Dialer Managers are professionals responsible for overseeing the operation and performance of automated dialing systems within call centers or telemarketing environments. They configure dialer settings, manage calling campaigns, monitor agent productivity, and ensure compliance with regulations. Their role is crucial in optimizing outbound calling efficiency, maintaining data integrity, and achieving organizational goals. Dialer Managers also analyze reporting metrics to improve strategies and troubleshoot technical issues as needed.

What skills and qualifications are needed to thrive as a dialer manager?

To thrive as a Dialer Manager, you need a strong understanding of call center operations, analytics, and workforce management, typically supported by experience in contact center environments. Proficiency with dialer systems such as Noble, Five9, or Aspect, as well as knowledge of CRM platforms and call routing technology, is essential. Strong problem-solving abilities, attention to detail, and effective communication skills help you optimize campaigns and lead teams successfully. These skills and qualities are crucial for maximizing productivity, ensuring compliance, and achieving operational targets in dynamic call center settings.

How does a dialer manager collaborate with sales and IT teams to optimize outbound calling campaigns?

A Dialer Manager works closely with the sales team to understand campaign objectives, lead segmentation, and performance feedback. Simultaneously, they partner with IT to ensure the dialer systems are configured correctly, troubleshoot technical issues, and implement new technologies or integrations. Effective collaboration involves regular meetings to align strategies, data sharing to monitor results, and agile responses to campaign performance, ensuring the dialing platform supports the business goals efficiently.

What is the difference between Dialer Manager vs Call Center Supervisor?

AspectDialer ManagerCall Center Supervisor
CredentialsExperience with dialer systems, CRM software, and call technologyCustomer service, communication skills, and team leadership
Work EnvironmentCall centers using automated dialer systemsCall centers overseeing customer service teams
Industry UsageTelemarketing, sales, collectionsCustomer support, service, sales
Primary FocusOptimizing call campaigns and dialer performanceManaging team performance and customer interactions

The Dialer Manager primarily focuses on managing automated dialer systems to improve call efficiency, while the Call Center Supervisor oversees customer service teams and ensures quality interactions. Both roles are essential in call center operations but differ in technical focus and team management scope.

What cities in Washington are hiring for Dialer Manager jobs?

Cities in Washington with the most Dialer Manager job openings:

Infographic showing various Dialer Manager job openings in Washington as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 76% In-person, and 24% Remote job distribution, with an average salary of $77,038 per year, or $37 per hour.

Data Assistant (Temporary: 2 positions)

Washington, DC

$66K/yr

Temporary

Posted 24 days ago


Job description

Are you passionate about economic fairness and social justice? Do you want to improve the lives of working people and strengthen the labor movement? If you answered, “Yes!,” then the AFL-CIO may be the right place for you. We are the largest federation of labor unions in the United States, and our team of dynamic professionals is dedicated to growing worker power and ensuring every working person has a voice on the job. When you work at the AFL-CIO, you’re more than just an individual employee—you’re helping to lead a movement with a proud history and a bright future ahead.

The Data Assistant will play a critical part in supporting the administration of the core infrastructure and technology that powers the Federation’s Joint Mobilization program in 2026. A great deal of the work of this position will focus on quality control in the use of the labor movement’s instance of the Voter Activation Network (VAN) – Labor Action Network (LAN) – as well as other Federation tools and technology that support electoral programs.

The Data, Analytics & Infrastructure Resource Department’s goal is to generate lasting power for the labor movement, by building the Federation's programmatic tools, web development, data systems, and analytics capacity. This team serves a broad range of clients across the labor movement--from other AFL-CIO departments to AFL-CIO affiliates, and state and local labor bodies. Through investment in central infrastructure, training, and direct service work, the department aims to empower its partners to run stronger and more cost-effective political and legislative mobilization, digital, and organizing campaigns.

This position reports to the Associate Director of Data.

This is a temporary position not to exceed November 30, 2026.

DESCRIPTION OF DUTIES:

       Assist in vetting output requests or exports in Labor Action Network (LAN) in accordance with the AFL-CIO Executive Council policy on membership list security.

       Assist in responding to user support requests using Zendesk – including creating and/or maintaining user accounts, scripts, codes, reports, lists or bulk uploads – for outreach tools such as LAN, Spoke (peer-to-peer texting), or Scale to Win (dialer).

       Assist in quality control in printed materials and their orders.

       Clean and standardize data files, using tools like Microsoft Excel and Google sheets or basic scripting.

       Assist in AFL-CIO LAN training program.

       Assist in coordinating information through GUI in custom databases for tracking and authorizing scripts, vendors, affiliates, or users in accordance with AFL-CIO policy.

       Other duties as assigned.

QUALIFICATIONS:

       Experience using LAN or VAN is preferred but not required.

       Experience using SQL is preferred but not required.

       Experience using a peer-to-peer texting program, like Hustle, GetThru, or Spoke, and/or a dialer system, like CallEvo, CallHub, or Scale to Win, preferred.

       Demonstrated experience with Excel databases and data clean-up.

       Experience editing images or layouts with Photoshop, InDesign, Illustrator or similar software is a plus.

       Demonstrated experience working successfully in politically sensitive and high-pressure environments.

       Ability to work independently.

       Strong attention to detail is a must.

       Excellent listening, interpersonal, communication, and problem-solving skills.

       Demonstrated ability to work effectively on a team in a support role.

       Effective time management skills, including demonstrated ability to manage and prioritize multiple tasks and projects.

       Passion for electoral politics and issue campaigns.

       Knowledge of the labor movement is a plus.

       Ability to travel and work long and extended hours when needed.

Employment Type: TEMPORARY