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Dialer Developer Jobs (NOW HIRING)

The Moderate Genius

We're hiring a Technical Automation Developer to help us build, run, and steadily improve the ... Dialer / telephony integrations * AWS familiarity * MongoDB or Postgres experience * Experience ...

Mindlance

Sr Platform Engineer (IC2)

Charlotte, NC · On-site

Sr Platform Engineer (IC2) We are seeking a CCaaS Senior Engineer to join our growing Contact ... Knowledge of dialer systems (predictive, power dialers, etc.) and contact center routing strategies.

Nooks

Software Engineer

San Francisco, CA · On-site

$175K - $250K/yr

We're building out multiple vertical products (AI Dialer, AI Prospecting, AI Sequencing, Agent ... Our biggest accounts have shared Slack channels with our engineers; you'll be on calls with users ...

Nooks

Staff Software Engineer

Seattle, WA · On-site

$290K - $350K/yr

We're building out multiple vertical products (AI Dialer, AI Prospecting, AI Sequencing, Agent ... We're hiring a staff engineer to help set a unified technical direction for the entire team. What ...

Nooks

Staff Software Engineer

San Francisco, CA · On-site

$290K - $350K/yr

We're building out multiple vertical products (AI Dialer, AI Prospecting, AI Sequencing, Agent ... We're hiring a staff engineer to help set a unified technical direction for the entire team. What ...

ASM Research

Customer Service and Support Manager 1

Coordinate with Campaign & Dialer Ops Specialist to ensure contact lists are uploaded, dialer logic ... Bachelor's degree in IT, Cyber Security Business, Engineering, Management or a related field. * PMP ...

Dialpad

Sales Engineer III

Austin, TX · On-site

Being a Dialer At Dialpad, AI isn't just a feature; it's how our teams do their best work every day ... Your Role As a Sales Engineer, you'll own running demos and proofs of concept, including gathering ...

Dialpad

Sales Engineer III

Austin, TX · On-site

Being a Dialer At Dialpad, AI isn't just a feature; it's how our teams do their best work every day ... Your Role As a Sales Engineer, you'll own running demos and proofs of concept, including gathering ...

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Dialer Developer information

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$17

$52

$81

How much do dialer developer jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for dialer developer in the United States is $52.84, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $64.66 per hour, depending on experience, location, and employer.

What is the difference between Dialer Developer vs Call Center Software Engineer?

AspectDialer DeveloperCall Center Software Engineer
CredentialsProficiency in telephony APIs, programming languages (e.g., Java, Python), and VoIP technologiesSimilar skills in software development, often with additional focus on call center platforms and integrations
Work EnvironmentTypically works in tech companies or telephony service providers, developing dialer systemsWorks in call center tech teams, developing or maintaining call management software
Industry UsageUsed in telecommunication, customer service, and sales industries for automated calling systemsUsed in customer support centers, sales teams, and enterprise communication solutions

While both roles involve software development related to telephony, a Dialer Developer specializes in creating and optimizing dialer systems for automated outbound calls, whereas a Call Center Software Engineer focuses on broader call center software solutions, including inbound and outbound call management. The skills and environments overlap significantly, but their specific focus areas differ.

Infographic showing various Dialer Developer job openings in the United States as of May 2026, with employment types broken down into 4% Internship, 26% Full Time, and 70% Part Time. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $109,905 per year, or $52.8 per hour.
Lead Application Engineer - CCaaS

Lead Application Engineer - CCaaS

Stellar IT Solutions LLC

Phoenix, AZ • Remote

$50 - $57/hr

Contractor

Posted 9 days ago

Job description

Title: Lead Application Engineer - CCaaS (AWS Connect / Five9 / Cloud Migration)

Type: 6+ Month Contract (Potential to Convert)

Location: Hybrid - Phoenix, AZ (18850 N 56th St) preferred; Sunrise, FL (1500 NW 136th Ave) also considered

Role Overview

American Express is seeking a Lead Application Engineer to spearhead the design, development, and modernization of enterprise contact center platforms. This role is central to a large-scale migration from on-premise Genesys to cloud-based CCaaS solutions (AWS Connect or GCP/Five9). The ideal candidate brings deep Java/API engineering expertise, cloud architecture experience, and strong leadership skills to enhance customer experience platforms.

Key Responsibilities

  • Lead development of scalable, enterprise-grade applications and APIs (Java-based).

  • Design and implement CCaaS and Intelligent Virtual Assistant (IVA) solutions.

  • Architect and support cloud migration from Genesys to AWS or GCP platforms.

  • Enhance contact center capabilities: routing, IVR, omnichannel, workforce tools.

  • Integrate systems with CRM platforms (Salesforce, ServiceNow, etc.).

  • Define and drive architecture strategy ensuring scalability, performance, and security.

  • Collaborate with product and business teams to align technical solutions with business outcomes.

  • Mentor engineers and provide technical leadership across initiatives.

Core Requirements

  • 8-10+ years of software engineering experience.

  • Strong expertise in Java development and API engineering.

  • Hands-on experience with contact center technologies (Genesys, Amazon Connect, Five9).

  • Proven background in architecture design and complex system modeling.

  • Solid understanding of data structures, algorithms, and design patterns.

  • Experience with Agile, CI/CD, and DevOps practices.

  • Excellent communication skills to influence technical and non-technical stakeholders.

Cloud / CCaaS Specializations

AWS / Amazon Connect Focus

  • Design CCaaS solutions using Amazon Connect and Amazon Lex.

  • Build conversational IVR leveraging NLU/NLP, intents, and dialog orchestration.

  • Architect AWS environments (Lambda, API Gateway, S3, DynamoDB, Kinesis, CloudWatch, EKS).

  • Implement secure cloud architectures (IAM, VPCs, encryption, multi-region HA).

  • Integrate via Lambda webhooks, CTI adapters, SIP trunking, Amazon Chime Voice Connector.

  • Support migration from legacy platforms to Amazon Connect.

GCP / Five9 Focus

  • Design CCaaS solutions using Dialogflow CX and Five9.

  • Build conversational IVR with NLU/NLP, webhook integrations, and flow orchestration.

  • Architect GCP environments (GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, BigQuery).

  • Implement secure, scalable infrastructure (IAM, VPC, encryption, multi-region HA).

  • Develop and optimize Five9 solutions (ACD, routing, dialer, omnichannel).

  • Lead integrations via APIs, webhooks, SIP/WebRTC, CRM/CTI integrations.

  • Support migration from legacy platforms to Five9.

Additional Technical Skills

  • Infrastructure as Code (Terraform, CloudFormation).

  • Knowledge of OAuth, cloud security architecture, compliance (PCI, HIPAA).

  • Experience with observability, monitoring, and performance optimization.

  • Familiarity with GitHub Actions or similar CI/CD tooling.

Leadership & Soft Skills

  • Strong leadership and mentorship capabilities.

  • Ability to collaborate across distributed teams and stakeholders.

  • Excellent written and verbal communication skills.

  • Proactive mindset with focus on continuous improvement.